Ohio › Franklin County › Hilliard
Norwich Springs Health Campus
4680 Library Way, Hilliard, OH 43026
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 54 beds, Norwich Springs Health Campus serves Hilliard in Franklin County, Ohio and has taken Medicare and Medicaid residents since 2021.
CMS gives it 4 of 5 stars overall, above the Ohio median of 3; the health inspection rating is 3, staffing 4 and quality measures 5.
Inspectors recorded 19 health deficiencies across the three most recent survey cycles (8, 9, 2 by cycle, most recent first), none at the actual-harm level. That is 35.2 per 100 beds, about the same as the state median of 33.3.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 4.2 hours per resident per day (1.1 RN), close to the Ohio median of 3.6; nursing staff turnover is 46.9%.
Compared with county, state and nation
| Measure | This facility | Franklin Co. median | Ohio median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 19 | 38 | 27 | 28.7 |
| Citations per 100 beds | 35.2 | 48.7 | 33.3 | 26.8 |
| Total nurse hours per resident day | 4.2 | 3.6 | 3.6 | 3.9 |
| RN hours per resident day | 1.1 | 0.8 | 0.6 | 0.7 |
| Nursing staff turnover | 46.9% | 46.9% | 48.5% | 45.8% |
| Fines listed | $0 | $13,870 | $0 | — |
County and state figures are medians across facilities (57 in the county, 922 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Ohio average per facility for the same cycle, as published by CMS. Standard health survey dates: 30 Mar 2026, 30 May 2024.
Severity mix: D ×13 E ×4 F ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 11 Jun 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 3 Jul 2026 |
| 30 Mar 2026 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 17 Apr 2026 |
| 30 Mar 2026 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 17 Apr 2026 |
| 30 Mar 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 17 Apr 2026 |
| 30 Mar 2026 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 17 Apr 2026 |
| 30 Mar 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 17 Apr 2026 |
| 30 Mar 2026 | F0881 | Implement a program that monitors antibiotic use. | D | Standard survey | 17 Apr 2026 |
| 14 Oct 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 13 Nov 2025 |
| 30 May 2024 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 28 Jun 2024 |
| 30 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 28 Jun 2024 |
| 30 May 2024 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | E | Standard survey | 28 Jun 2024 |
| 30 May 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 28 Jun 2024 |
| 30 May 2024 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 28 Jun 2024 |
| 30 May 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 28 Jun 2024 |
| 30 May 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 28 Jun 2024 |
| 30 May 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 28 Jun 2024 |
| 30 May 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 28 Jun 2024 |
| 6 Dec 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 27 Dec 2023 |
| 6 Dec 2023 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 27 Dec 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Ohio average. Turnover: nursing staff 46.9%, RNs 21.4%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Ohio median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 9.8% | 4.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.3% | 0.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 6.5% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.7% | 0.7% | 1.0% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.4% | 3.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 0.0% | 7.5% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Trilogy Healthcare Of Hilliard, Llc. Chain: Trilogy Health Services (123 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Continental Merger Sub LLC | 5% or greater indirect ownership interest | 29% | 10/01/2021 |
| American Healthcare Reit Holdings LP | Adp of the snf | NOT APPLICABLE | 10/01/2021 |
| American Healthcare Reit Inc | Adp of the snf | NOT APPLICABLE | 07/01/2025 |
| Continental Merger Sub LLC | Adp of the snf | NOT APPLICABLE | 07/01/2025 |
| Gahc3 Trilogy Jv LLC | Adp of the snf | NOT APPLICABLE | 07/01/2025 |
| Gahc4 Trilogy Jv LLC | Adp of the snf | NOT APPLICABLE | 07/01/2025 |
| Trilogy Investors LLC | Adp of the snf | NOT APPLICABLE | 07/01/2025 |
| Trilogy Management Services LLC | Adp of the snf | NOT APPLICABLE | 07/09/2025 |
| Trilogy Real Estate Investment Trust | Adp of the snf | NOT APPLICABLE | 07/01/2025 |
| Trilogy Reit Holdings LLC | Adp of the snf | NOT APPLICABLE | 07/01/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Franklin County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Darby Glenn Nursing and Rehabilitation Center | Hilliard | 99 | 5 | 4 | 2 | 25 | 25.3 | — | 10 Feb 2026 |
| Highbanks Care Center | Columbus | 56 | 5 | 4 | 2 | 16 | 28.6 | — | 26 Mar 2026 |
| Majestic Care of Columbus LLC | Columbus | 120 | 5 | 4 | 4 | 24 | 20.0 | $111K | 9 Dec 2025 |
| Mohun Health Care Center | Columbus | 72 | 5 | 4 | 5 | 12 | 16.7 | — | 24 Mar 2026 |
| Robert A Barnes Center | Reynoldsburg | 25 | 5 | 4 | 5 | 21 | 84.0 | — | 18 Jun 2025 |
| Trueman Pointe Care Center | Hilliard | 72 | 5 | 5 | 3 | 11 | 15.3 | — | 20 May 2026 |
| Wesley Glen Health Services Corp | Columbus | 56 | 5 | 5 | 5 | 12 | 21.4 | — | 24 Apr 2025 |
| Wesley Woods At New Albany | New Albany | 16 | 5 | 4 | 5 | 12 | 75.0 | — | 23 Dec 2025 |
All 57 facilities in Franklin County
Questions and answers
How many deficiencies has Norwich Springs Health Campus been cited for?
19 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Ohio median is 27 per facility.
Has Norwich Springs Health Campus been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Norwich Springs Health Campus compare?
Reported total nurse staffing is 4.2 hours per resident per day against a Ohio median of 3.6 and a national average of 3.9.
Who operates Norwich Springs Health Campus?
It is part of the Trilogy Health Services chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Continental Merger Sub LLC. Individual owners and managers are not listed on this site.
When was Norwich Springs Health Campus last inspected?
The most recent survey or investigation in the CMS record is dated 11 Jun 2026; the most recent standard health survey was 30 Mar 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.