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Palazzo Post Acute
5400 Fountain Ave, Los Angeles, CA 90029
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Palazzo Post Acute, in Los Angeles, California, is certified for 99 beds under for-profit, limited liability company ownership and belongs to the Serrano Group chain.
CMS gives it 4 of 5 stars overall, above the California median of 3; the health inspection rating is 3, staffing 4 and quality measures 5.
Inspectors recorded 45 health deficiencies across the three most recent survey cycles (17, 13, 15 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 45.5 per 100 beds, about the same as the state median of 51.1.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 4.2 hours per resident per day (0.3 RN), close to the California median of 4.2; nursing staff turnover is 30.3%.
Compared with county, state and nation
| Measure | This facility | Los Angeles Co. median | California median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 45 | 61 | 44 | 28.7 |
| Citations per 100 beds | 45.5 | 69.1 | 51.1 | 26.8 |
| Total nurse hours per resident day | 4.2 | 4.3 | 4.2 | 3.9 |
| RN hours per resident day | 0.3 | 0.4 | 0.5 | 0.7 |
| Nursing staff turnover | 30.3% | 34.4% | 36.4% | 45.8% |
| Fines listed | $0 | $12,831 | $0 | — |
County and state figures are medians across facilities (369 in the county, 1165 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: California average per facility for the same cycle, as published by CMS. Standard health survey dates: 5 Jun 2025, 21 Oct 2021.
Severity mix: G ×1 D ×38 E ×6
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 25 Jun 2026 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Complaint investigation | Deficient, Provider has no plan of correction |
| 29 May 2026 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | 15 Jun 2026 |
| 29 May 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 15 Jun 2026 |
| 29 May 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 15 Jun 2026 |
| 12 Mar 2026 | F0729 | Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining. | D | Complaint investigation | 27 Mar 2026 |
| 16 Dec 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 7 Jan 2026 |
| 16 Sep 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 5 Oct 2025 |
| 16 Sep 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 5 Oct 2025 |
| 17 Jun 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 1 Jul 2025 |
| 5 Jun 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 29 Jun 2025 |
| 5 Jun 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 29 Jun 2025 |
| 5 Jun 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 29 Jun 2025 |
| 5 Jun 2025 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 29 Jun 2025 |
| 5 Jun 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 29 Jun 2025 |
| 5 Jun 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 29 Jun 2025 |
| 5 Jun 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 29 Jun 2025 |
| 5 Jun 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 29 Jun 2025 |
| 5 Jun 2025 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 29 Jun 2025 |
| 21 Apr 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 9 May 2025 |
| 12 Nov 2024 | F0732 | Post nurse staffing information every day. | D | Complaint investigation | 12 Dec 2024 |
| 18 Jul 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 5 Aug 2024 |
| 26 Jun 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 11 Jul 2024 |
| 9 May 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 31 May 2024 |
| 25 Apr 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 25 May 2024 |
| 29 Mar 2024 | F0567 | Honor the resident's right to manage his or her financial affairs. | D | Complaint investigation | 28 Apr 2024 |
| 21 Nov 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 21 Dec 2023 |
| 21 Oct 2021 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 3 Dec 2021 |
| 21 Oct 2021 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 3 Dec 2021 |
| 21 Oct 2021 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 3 Dec 2021 |
| 21 Oct 2021 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 3 Dec 2021 |
| 21 Oct 2021 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 3 Dec 2021 |
| 21 Oct 2021 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 3 Dec 2021 |
| 21 Oct 2021 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 3 Dec 2021 |
| 21 Oct 2021 | F0836 | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. | D | Standard survey | 3 Dec 2021 |
| 21 Oct 2021 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 3 Dec 2021 |
| 21 Oct 2021 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Standard survey | 3 Dec 2021 |
| 24 Jan 2020 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 21 Feb 2020 |
| 24 Jan 2020 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 21 Feb 2020 |
| 24 Jan 2020 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 21 Feb 2020 |
| 24 Jan 2020 | F0661 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | Standard survey | 21 Feb 2020 |
| 24 Jan 2020 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 21 Feb 2020 |
| 24 Jan 2020 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 21 Feb 2020 |
| 24 Jan 2020 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Standard survey | 21 Feb 2020 |
| 24 Jan 2020 | F0732 | Post nurse staffing information every day. | D | Standard survey | 21 Feb 2020 |
| 24 Jan 2020 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 21 Feb 2020 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the California average. Turnover: nursing staff 30.3%, RNs 16.7%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | California median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 11.2% | 8.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.3% | 0.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.9% | 1.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.0% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 7.0% | 8.6% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.0% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 8.7% | 9.1% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Serrano Healthcare Llc. Chain: Serrano Group (11 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Serrano Licensee 1 LLC | 5% or greater direct ownership interest | 100% | 01/01/2016 |
| Bin Mendel LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 01/01/2016 |
| Bl Cali Partners LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 01/01/2016 |
| Js Fenton LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 01/01/2016 |
| Rgf Consulting LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 01/01/2016 |
| Serrano Group LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 01/01/2016 |
| Serrano Partners LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 01/01/2016 |
| Yaame LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 01/01/2016 |
| Serrano Licensee 1 LLC | Operational/managerial control | NOT APPLICABLE | 01/01/2016 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Los Angeles County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Alcott Rehabilitation Hospital | Los Angeles | 121 | 5 | 4 | 4 | 42 | 34.7 | $9K | 23 Dec 2025 |
| Alden Terrace Convalescent Hospital | Los Angeles | 210 | 5 | 4 | 4 | 35 | 16.7 | — | 20 Nov 2025 |
| Angels Nursing Health Center | Los Angeles | 49 | 5 | 4 | 4 | 37 | 75.5 | $72K | 11 Jun 2026 |
| Ararat Post Acute | Glendale | 28 | 5 | 4 | 5 | 30 | 107.1 | $42K | 23 Jan 2026 |
| Atherton Baptist Home | Alhambra | 113 | 5 | 4 | 4 | 28 | 24.8 | — | 16 Jan 2026 |
| Atlantic Memorial Healthcare Center | Long Beach | 104 | 5 | 5 | 4 | 25 | 24.0 | — | 16 Jun 2026 |
| Beachside Post Acute | Torrance | 110 | 5 | 4 | 4 | 31 | 28.2 | — | 19 Dec 2025 |
| Beacon Healthcare Center | West Covina | 54 | 5 | 4 | 3 | 32 | 59.3 | — | 14 May 2026 |
All 369 facilities in Los Angeles County
Questions and answers
How many deficiencies has Palazzo Post Acute been cited for?
45 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The California median is 44 per facility.
Has Palazzo Post Acute been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Palazzo Post Acute compare?
Reported total nurse staffing is 4.2 hours per resident per day against a California median of 4.2 and a national average of 3.9.
Who operates Palazzo Post Acute?
It is part of the Serrano Group chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Serrano Licensee 1 LLC, Bin Mendel LLC and Bl Cali Partners LLC. Individual owners and managers are not listed on this site.
When was Palazzo Post Acute last inspected?
The most recent survey or investigation in the CMS record is dated 25 Jun 2026; the most recent standard health survey was 5 Jun 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.