Portsmouth Health and RehabCMS ratings, inspections and fines
- Address
- 900 London Boulevard, Portsmouth, VA 23704
- CCN
- 495149
- Ownership type
- For-profit, corporation
- Certified beds
- 120
- Chain
- Trio Healthcare
- Residents per day
- 104
- CMS flags
- No standard survey in more than 2 years
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Portsmouth Health and Rehab an overall rating of 1 of 5 stars. The last standard survey was on 28 May 2021. The latest survey cycle has 20 health citations. The median for nursing homes in Virginia is 11. CMS lists 3 fines with a total of $134,401 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Portsmouth city median | Virginia median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 3.0 | 3.0 | 3.0 |
| Health inspection rating | 1 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 1 | 2.0 | 2.0 | 2.9 |
| Quality measure rating | 2 | 5.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 3 homes in the county, 289 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Virginia median |
|---|---|---|---|
| Cycle 1 (latest) | 28 May 2021 | 20 | 11 |
| Cycle 2 | 7 Feb 2019 | 15 | 10 |
| Cycle 3 | No date | 29 | 10 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | L0 | ||
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 |
Survey cycle 1 (latest): 20 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 19 Sep 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 8 Dec 2025 |
| 19 Sep 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 8 Dec 2025 |
| 19 Sep 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 8 Dec 2025 |
| 19 Sep 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 8 Dec 2025 |
| 19 Sep 2025 | F0678 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | J | Complaint investigation | 9 Dec 2025 |
| 19 Sep 2025 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 21 Jan 2026 |
| 19 Sep 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 8 Dec 2025 |
| 28 May 2021 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 5 Jul 2021 |
| 28 May 2021 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 5 Jul 2021 |
| 28 May 2021 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 5 Jul 2021 |
| 28 May 2021 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Standard survey | 5 Jul 2021 |
| 28 May 2021 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 5 Jul 2021 |
| 28 May 2021 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 5 Jul 2021 |
| 28 May 2021 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 5 Jul 2021 |
| 28 May 2021 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 5 Jul 2021 |
| 28 May 2021 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Standard survey | 5 Jul 2021 |
| 28 May 2021 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 5 Jul 2021 |
| 28 May 2021 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 5 Jul 2021 |
| 28 May 2021 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 5 Jul 2021 |
| 28 May 2021 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | F | Standard survey | 5 Jul 2021 |
Survey cycle 2: 15 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 2 Oct 2024 | F0760 | Ensure that residents are free from significant medication errors. | G | Complaint investigation | 19 Sep 2024 |
| 7 Feb 2019 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Standard survey | 9 Mar 2019 |
| 7 Feb 2019 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 9 Mar 2019 |
| 7 Feb 2019 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 9 Mar 2019 |
| 7 Feb 2019 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 9 Mar 2019 |
| 7 Feb 2019 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard survey | 17 Apr 2019 |
| 7 Feb 2019 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 9 Mar 2019 |
| 7 Feb 2019 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 9 Mar 2019 |
| 7 Feb 2019 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 9 Mar 2019 |
| 7 Feb 2019 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 9 Mar 2019 |
| 7 Feb 2019 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 9 Mar 2019 |
| 7 Feb 2019 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | D | Standard survey | 9 Mar 2019 |
| 7 Feb 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 9 Mar 2019 |
| 7 Feb 2019 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | D | Standard survey | 9 Mar 2019 |
| 7 Feb 2019 | F0880 | Provide and implement an infection prevention and control program. | C | Standard survey | 9 Mar 2019 |
Survey cycle 3: 29 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 23 May 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 19 Jun 2024 |
| 23 May 2024 | F0687 | Provide appropriate foot care. | D | Complaint investigation | 19 Jun 2024 |
| 23 May 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 19 Jun 2024 |
| 23 May 2024 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Complaint investigation | 19 Jun 2024 |
| 22 Mar 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 19 Jun 2024 |
| 22 Mar 2024 | F0687 | Provide appropriate foot care. | D | Complaint investigation | 19 Jun 2024 |
| 22 Mar 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 19 Jun 2024 |
| 22 Mar 2024 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | K | Complaint investigation | 23 Apr 2024 |
| 22 Mar 2024 | F0741 | Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents. | K | Complaint investigation | 23 Apr 2024 |
| 22 Mar 2024 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Complaint investigation | 19 Jun 2024 |
| 13 Jul 2017 | F0156 | Give residents a notice of rights, rules, services and charges. | E | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0159 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. | E | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0167 | Allow residents to easily view the results of the nursing home's most recent inspection. | C | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0241 | Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. | D | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0276 | Assure that each resident’s assessment is updated at least once every 3 months. | D | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0278 | Ensure each resident receives an accurate assessment by a qualified health professional. | D | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0279 | Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0287 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | E | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0309 | Provide necessary care and services to maintain or improve the highest well being of each resident . | E | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0314 | Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. | E | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0315 | Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. | D | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0323 | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. | D | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0332 | Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. | D | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0333 | Ensure that residents are safe from serious medication errors. | D | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0425 | Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. | D | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0431 | Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. | D | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0441 | Have a program that investigates, controls and keeps infection from spreading. | E | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0465 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Standard survey | 13 Aug 2017 |
| 13 Jul 2017 | F0514 | Keep accurate, complete and organized clinical records on each resident that meet professional standards. | E | Standard survey | 13 Aug 2017 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 19 Sep 2025 | Fine | $40,508 | |
| 2 Oct 2024 | Fine | $8,824 | |
| 22 Mar 2024 | Fine | $85,069 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Virginia median | Virginia average (CMS) |
|---|---|---|---|
| All nurse staff | 3.24 | 3.40 | 3.76 |
| Registered nurses (RN) | 0.36 | 0.50 | 0.69 |
| Licensed practical nurses (LPN) | 0.80 | 1.00 | |
| Nurse aides | 2.08 | 2.07 | |
| All nurse staff, weekends | 2.78 | 3.00 | 3.29 |
- Nurse staff turnover in a year
- 61.5%
- Nurse staff turnover, Virginia median
- 48.3%
- RN turnover in a year
- 81.8%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 27.6% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.2% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.8% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.5% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.9% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 22.3% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 8.6% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 7.6% | 13.3% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- GL Virginia Portsmouth LLC
- Chain
- Trio Healthcare (9 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| GL Virginia Holdings LLC | 5% or greater direct ownership interest | 100% | 26 Dec 2016 |
| Trio Health Care - East, LLC | 5% or greater indirect ownership interest | 24 May 2019 | |
| Trio Healthcare Investors LLC | 5% or greater indirect ownership interest | 16 Dec 2016 | |
| Trio Healthcare LLC | 5% or greater indirect ownership interest | 10 Dec 2019 |
The site shows organisations only. It does not show the names of persons.
Other homes in Portsmouth city
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Autumn Care of Portsmouth | Portsmouth | 4 of 5 | 15 | $0 | 27 Feb 2026 | |
| Portside Health & Rehab Center | Portsmouth | 3 of 5 | 18 | $8,018 | 12 Dec 2024 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Virginia Department of Health: file a complaintThe complaint page of the State Survey Agency for Virginia, from the CMS list of agencies.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Portsmouth Health and Rehab (CCN 495149). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/portsmouth-health-and-rehab-portsmouth-va-495149/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Portsmouth Health and Rehab last inspected?
- The latest inspection with a citation in the CMS record was on 19 Sep 2025. It was a complaint investigation. It gave 7 citations. The standard survey before the last one was on 7 Feb 2019. CMS marks the last health inspection of this home as more than 2 years old.
- Who operates Portsmouth Health and Rehab?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain Trio Healthcare. The CMS ownership file names no organisation for operational or managerial control. This site does not show the names of persons.
- Is Portsmouth Health and Rehab a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Virginia as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.