Reservoir Center for Health & Rehabilitation, TheCMS ratings, inspections and fines
- Address
- 400 Bolton Street, Marlborough, MA 01752
- CCN
- 225326
- Ownership type
- For-profit, limited liability company
- Certified beds
- 144
- Residents per day
- 133
- CMS flags
- None in the CMS record
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Reservoir Center for Health & Rehabilitation, The an overall rating of 3 of 5 stars. The last standard survey was on 13 Jan 2026. The latest survey cycle has 8 health citations. The median for nursing homes in Massachusetts is 6. CMS lists no fines for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Changes in the CMS recordFeed of changes in Massachusetts (RSS)
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Middlesex County median | Massachusetts median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 3 | 3.0 | 3.0 | 3.0 |
| Health inspection rating | 3 | 3.0 | 3.0 | 2.8 |
| Staffing rating | 4 | 4.0 | 3.0 | 2.9 |
| Quality measure rating | 4 | 3.0 | 3.0 | 3.6 |
A median is the middle value of the homes in the group: 72 homes in the county, 341 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Massachusetts median |
|---|---|---|---|
| Cycle 1 (latest) | 13 Jan 2026 | 8 | 6 |
| Cycle 2 | 2 Oct 2024 | 17 | 8 |
| Cycle 3 | No date | 3 | 10 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | G0 | H0 | I0 |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | C0 |
Survey cycle 1 (latest): 8 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 13 Jan 2026 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 13 Feb 2026 |
| 13 Jan 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 13 Feb 2026 |
| 13 Jan 2026 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | B | Standard survey | 13 Feb 2026 |
| 13 Jan 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 13 Feb 2026 |
| 13 Jan 2026 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 13 Feb 2026 |
| 13 Jan 2026 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 13 Feb 2026 |
| 13 Jan 2026 | F0744 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | Standard survey | 13 Feb 2026 |
| 13 Jan 2026 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | E | Standard survey | 13 Feb 2026 |
Survey cycle 2: 17 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 15 Oct 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 8 Nov 2024 |
| 15 Oct 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Complaint investigation | 8 Nov 2024 |
| 15 Oct 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Complaint investigation | 8 Nov 2024 |
| 15 Oct 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 8 Nov 2024 |
| 2 Oct 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 4 Nov 2024 |
| 2 Oct 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 4 Nov 2024 |
| 2 Oct 2024 | F0646 | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. | B | Standard survey | 4 Nov 2024 |
| 2 Oct 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 4 Nov 2024 |
| 2 Oct 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 4 Nov 2024 |
| 2 Oct 2024 | F0660 | Plan the resident's discharge to meet the resident's goals and needs. | D | Standard survey | 4 Nov 2024 |
| 2 Oct 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 4 Nov 2024 |
| 2 Oct 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 4 Nov 2024 |
| 2 Oct 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 4 Nov 2024 |
| 2 Oct 2024 | F0742 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | D | Standard survey | 4 Nov 2024 |
| 2 Oct 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 4 Nov 2024 |
| 2 Oct 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 4 Nov 2024 |
| 2 Oct 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 4 Nov 2024 |
Survey cycle 3: 3 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 11 Jul 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 2 Aug 2023 |
| 11 Jul 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 2 Aug 2023 |
| 11 Jul 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 2 Aug 2023 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
CMS lists no fine and no payment denial for this home in its penalties file.
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Massachusetts median | Massachusetts average (CMS) |
|---|---|---|---|
| All nurse staff | 3.95 | 3.70 | 3.86 |
| Registered nurses (RN) | 0.63 | 0.60 | 0.65 |
| Licensed practical nurses (LPN) | 1.10 | 0.95 | |
| Nurse aides | 2.21 | 2.26 | |
| All nurse staff, weekends | 3.54 | 3.30 | 3.48 |
- Nurse staff turnover in a year
- 33.6%
- Nurse staff turnover, Massachusetts median
- 37.7%
- RN turnover in a year
- 21.1%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Massachusetts median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 10.0% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.9% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.8% | 1.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.4% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 4.3% | 14.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.5% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 22.0% | 19.6% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, limited liability company
- Legal business name
- VK Marlborough, LLC
- Chain
- National Health Care Associates (42 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Meridian Capital Foundation | Indirect ownership interest | 28 Jan 2013 | |
| Mso Associates LLC | Indirect ownership interest | 28 Jan 2013 | |
| Ventas NHV Fund | Indirect ownership interest | 28 Jan 2013 | |
| National Health Care Associates Inc | Adp of the snf | 28 Jan 2013 | |
| Preferred Therapy Solutions, LLC | Adp of the snf | 28 Jan 2013 | |
| Procare LTC Holding LLC | Adp of the snf | 1 Jan 2016 |
The site shows organisations only. It does not show the names of persons.
Other homes in Middlesex County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Marlborough Hills Rehabilitation & Health Care Cen | Marlborough | 1 of 5 | 16 | $71,202 | 11 Mar 2025 | |
| Alliance Health at Marie Esther | Marlborough | 4 of 5 | 5 | $7,901 | 5 Sep 2025 | |
| Sudbury Pines Extended Care | Sudbury | 2 of 5 | 5 | $0 | 22 Apr 2026 | |
| Oak Knoll Rehabilitation and Healthcare Center | Framingham | 3 of 5 | 1 | $211,819 | 13 Feb 2026 | |
| St Patrick's Manor | Framingham | 4 of 5 | 0 | $33,157 | 12 May 2026 | |
| Carlyle House | Framingham | 1 of 5 | 7 | $25,263 | 29 Jul 2025 | |
| Casa De Ramana Rehabilitation Center | Framingham | 4 of 5 | 0 | $8,512 | 5 Mar 2026 | |
| Vantage at Sudbury LLC | Sudbury | 2 of 5 | 10 | $15,672 | 5 Mar 2026 | |
| Bethany Skilled Nursing Facility | Framingham | 5 of 5 | 0 | $9,318 | 4 Jun 2025 | |
| Waterview Lodge LLC, Rehabilitation & Healthcare | Ashland | 3 of 5 | 13 | $0 | 25 Feb 2026 | |
| Life Care Center of Acton | Acton | 4 of 5 | 2 | $0 | 21 Jul 2025 | |
| Royal Wayland Rehabilitation and Nursing Center | Wayland | 5 of 5 | 0 | $10,725 | 28 May 2025 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Reservoir Center for Health & Rehabilitation, The (CCN 225326). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/reservoir-center-for-health-rehabilitation-the-marlborough-ma-225326/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Reservoir Center for Health & Rehabilitation, The last inspected?
- The latest inspection with a citation in the CMS record was on 13 Jan 2026. It was a standard survey. It gave 8 citations. The standard survey before the last one was on 2 Oct 2024.
- Who operates Reservoir Center for Health & Rehabilitation, The?
- The CMS record gives the ownership type as for-profit, limited liability company. CMS lists the home in the chain National Health Care Associates. The CMS ownership file names no organisation for operational or managerial control. This site does not show the names of persons.
- Is Reservoir Center for Health & Rehabilitation, The a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 2 homes in Massachusetts as Special Focus Facilities and 10 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.