Shenandoah Valley Health and RehabCMS ratings, inspections and fines
- Address
- 3737 Catalpa Ave, Buena Vista, VA 24416
- CCN
- 495168
- Ownership type
- For-profit, corporation
- Certified beds
- 93
- Chain
- Trio Healthcare
- Residents per day
- 88
- CMS flags
- No standard survey in more than 2 years
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Shenandoah Valley Health and Rehab an overall rating of 2 of 5 stars. The last standard survey was on 23 Feb 2023. The latest survey cycle has 6 health citations. The median for nursing homes in Virginia is 11. CMS lists 1 fine of $50,635 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Virginia median | US average (CMS) |
|---|---|---|---|
| Overall rating | 2 | 3.0 | 3.0 |
| Health inspection rating | 2 | 3.0 | 2.8 |
| Staffing rating | 2 | 2.0 | 2.9 |
| Quality measure rating | 3 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 289 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Virginia median |
|---|---|---|---|
| Cycle 1 (latest) | 23 Feb 2023 | 6 | 11 |
| Cycle 2 | 27 May 2021 | 15 | 10 |
| Cycle 3 | No date | 16 | 10 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 6 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 23 Feb 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 23 Mar 2023 |
| 23 Feb 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 23 Mar 2023 |
| 23 Feb 2023 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 23 Mar 2023 |
| 23 Feb 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 23 Mar 2023 |
| 23 Feb 2023 | F0847 | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. | F | Standard survey | 23 Mar 2023 |
| 23 Feb 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 23 Mar 2023 |
Survey cycle 2: 15 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 23 Jan 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 17 Jan 2025 |
| 23 Jan 2025 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 17 Jan 2025 |
| 27 May 2021 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 25 Jun 2021 |
| 27 May 2021 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 25 Jun 2021 |
| 27 May 2021 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 25 Jun 2021 |
| 27 May 2021 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 25 Jun 2021 |
| 27 May 2021 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 25 Jun 2021 |
| 27 May 2021 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 20 Jul 2021 |
| 27 May 2021 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Standard survey | 25 Jun 2021 |
| 27 May 2021 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 25 Jun 2021 |
| 27 May 2021 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 25 Jun 2021 |
| 27 May 2021 | F0800 | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. | D | Standard survey | 25 Jun 2021 |
| 27 May 2021 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | E | Standard survey (in dispute review) | 25 Jun 2021 |
| 27 May 2021 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 20 Jul 2021 |
| 27 May 2021 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 25 Jun 2021 |
Survey cycle 3: 16 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 31 Jan 2024 | F0626 | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. | D | Complaint investigation | 1 Apr 2024 |
| 31 Jan 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | G | Complaint investigation | 1 Apr 2024 |
| 31 Jan 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | G | Complaint investigation | 1 Apr 2024 |
| 31 Jan 2024 | F0730 | Observe each nurse aide's job performance and give regular training. | F | Complaint investigation | 1 Apr 2024 |
| 31 Jan 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 1 Apr 2024 |
| 31 Jan 2024 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | F | Complaint investigation | 1 Apr 2024 |
| 31 Jan 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 1 Apr 2024 |
| 31 Jan 2024 | F0880 | Provide and implement an infection prevention and control program. | F | Complaint investigation | 1 Apr 2024 |
| 31 Jan 2024 | F0940 | Develop, implement, and/or maintain an effective training program for all new and existing staff members. | F | Complaint investigation | 1 Apr 2024 |
| 31 Jan 2024 | F0944 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. | F | Complaint investigation | 1 Apr 2024 |
| 14 Mar 2019 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 3 Apr 2019 |
| 14 Mar 2019 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 3 Apr 2019 |
| 14 Mar 2019 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 3 Apr 2019 |
| 14 Mar 2019 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 3 Apr 2019 |
| 14 Mar 2019 | F0692 | Provide enough food/fluids to maintain a resident's health. | E | Standard survey | 3 Apr 2019 |
| 14 Mar 2019 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 3 Apr 2019 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 31 Jan 2024 | Fine | $50,635 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Virginia median | Virginia average (CMS) |
|---|---|---|---|
| All nurse staff | 3.16 | 3.40 | 3.76 |
| Registered nurses (RN) | 0.58 | 0.50 | 0.69 |
| Licensed practical nurses (LPN) | 0.63 | 1.00 | |
| Nurse aides | 1.95 | 2.07 | |
| All nurse staff, weekends | 3.09 | 3.00 | 3.29 |
- Nurse staff turnover in a year
- 60.4%
- Nurse staff turnover, Virginia median
- 48.3%
- RN turnover in a year
- 53.3%
- Administrators who left in a year
- 1
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 29.2% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.8% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.7% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 6.1% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.5% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 26.5% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.7% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 4.3% | 13.3% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- GL Virginia Shenandoah LLC
- Chain
- Trio Healthcare (9 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| GL Virginia Holdings LLC | 5% or greater direct ownership interest | 100% | 16 Dec 2016 |
| Trio Health Care - East, LLC | 5% or greater indirect ownership interest | 24 May 2019 | |
| Trio Healthcare Investors LLC | 5% or greater indirect ownership interest | 6 Dec 2016 | |
| Trio Healthcare LLC | 5% or greater indirect ownership interest | 10 Dec 2019 |
The site shows organisations only. It does not show the names of persons.
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Virginia Department of Health: file a complaintThe complaint page of the State Survey Agency for Virginia, from the CMS list of agencies.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Shenandoah Valley Health and Rehab (CCN 495168). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/shenandoah-valley-health-and-rehab-buena-vista-va-495168/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Shenandoah Valley Health and Rehab last inspected?
- The latest inspection with a citation in the CMS record was on 23 Jan 2025. It was a complaint investigation. It gave 2 citations. The standard survey before the last one was on 27 May 2021. CMS marks the last health inspection of this home as more than 2 years old.
- Who operates Shenandoah Valley Health and Rehab?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain Trio Healthcare. The CMS ownership file names no organisation for operational or managerial control. This site does not show the names of persons.
- Is Shenandoah Valley Health and Rehab a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Virginia as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.