Arkansas › Crittenden County › West Memphis
The Springs Broadway
800 West Broadway, West Memphis, AR 72301
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
The Springs Broadway is a For-profit, limited liability company nursing home in West Memphis, Arkansas, certified for 119 beds and caring for about 80 residents a day.
CMS gives it 2 of 5 stars overall, below the Arkansas median of 4; the health inspection rating is 2, staffing 3 and quality measures 3.
Inspectors recorded 22 health deficiencies across the three most recent survey cycles (5, 9, 8 by cycle, most recent first), none at the actual-harm level. That is 18.5 per 100 beds, about the same as the state median of 15.7.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.9 hours per resident per day (0.4 RN), close to the Arkansas median of 3.9; nursing staff turnover is 37.5%.
Compared with county, state and nation
| Measure | This facility | Crittenden Co. median | Arkansas median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 2 | 4 | 3.0 |
| Health citations, 3 cycles | 22 | 22 | 17 | 28.7 |
| Citations per 100 beds | 18.5 | 18.5 | 15.7 | 26.8 |
| Total nurse hours per resident day | 3.9 | 3.8 | 3.9 | 3.9 |
| RN hours per resident day | 0.4 | 0.4 | 0.4 | 0.7 |
| Nursing staff turnover | 37.5% | 37.5% | 48.2% | 45.8% |
| Fines listed | $0 | $8,416 | $0 | — |
County and state figures are medians across facilities (3 in the county, 221 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Arkansas average per facility for the same cycle, as published by CMS. Standard health survey dates: 27 Mar 2025, 2 Feb 2024.
Severity mix: D ×8 E ×12 F ×1 B ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 1 Jul 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 27 Mar 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 20 Apr 2025 |
| 27 Mar 2025 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | E | Complaint investigation | 20 Apr 2025 |
| 27 Mar 2025 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E | Complaint investigation | 20 Apr 2025 |
| 27 Mar 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Complaint investigation | 20 Apr 2025 |
| 23 Apr 2024 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Complaint investigation | 10 May 2024 |
| 2 Feb 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 1 Mar 2024 |
| 2 Feb 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 1 Mar 2024 |
| 2 Feb 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 1 Mar 2024 |
| 2 Feb 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 1 Mar 2024 |
| 2 Feb 2024 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Complaint investigation | 1 Mar 2024 |
| 2 Feb 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Complaint investigation | 1 Mar 2024 |
| 2 Feb 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 1 Mar 2024 |
| 2 Feb 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 1 Mar 2024 |
| 2 Feb 2024 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | B | Standard survey | 2 Feb 2024 |
| 10 Nov 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 5 Dec 2022 |
| 10 Nov 2022 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | E | Standard survey | 5 Dec 2022 |
| 10 Nov 2022 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 5 Dec 2022 |
| 10 Nov 2022 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 5 Dec 2022 |
| 10 Nov 2022 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 5 Dec 2022 |
| 10 Nov 2022 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 5 Dec 2022 |
| 10 Nov 2022 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Standard survey | 5 Dec 2022 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Arkansas average. Turnover: nursing staff 37.5%, RNs 72.7%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Arkansas median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 5.9% | 8.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.3% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.3% | 3.8% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.8% | 0.6% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 3.5% | 8.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.0% | 3.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 2.6% | 8.1% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: West Memphis Wellness Llc. Chain: The Springs Arkansas (26 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| White River Healthcare LLC | Operational/managerial control | NOT APPLICABLE | 12/31/2019 |
| Aj-Arp LLC | Adp of the snf | NOT APPLICABLE | 01/01/2020 |
| Palm Tree Hc Arkansas LLC | Adp of the snf | NOT APPLICABLE | 01/01/2020 |
| West Memphis Realty Holdings LLC | Adp of the snf | NOT APPLICABLE | 12/31/2019 |
| White River Healthcare LLC | Adp of the snf | NOT APPLICABLE | 10/02/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Crittenden County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Willowbend Health and Rehabilitation, LLC | Marion | 140 | 3 | 2 | 4 | 22 | 15.7 | $31K | 6 Feb 2025 |
| The Springs of Avalon | West Memphis | 85 | 2 | 2 | 3 | 24 | 28.2 | $8K | 27 Feb 2025 |
All 3 facilities in Crittenden County
Questions and answers
How many deficiencies has The Springs Broadway been cited for?
22 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Arkansas median is 17 per facility.
Has The Springs Broadway been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at The Springs Broadway compare?
Reported total nurse staffing is 3.9 hours per resident per day against a Arkansas median of 3.9 and a national average of 3.9.
Who operates The Springs Broadway?
It is part of the The Springs Arkansas chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include White River Healthcare LLC. Individual owners and managers are not listed on this site.
When was The Springs Broadway last inspected?
The most recent survey or investigation in the CMS record is dated 1 Jul 2026; the most recent standard health survey was 27 Mar 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.