Arkansas › Crittenden County › West Memphis
The Springs of Avalon
610 South Avalon St, West Memphis, AR 72301
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
The Springs of Avalon, in West Memphis, Arkansas, is certified for 85 beds under for-profit, limited liability company ownership and belongs to the The Springs Arkansas chain.
CMS gives it 2 of 5 stars overall, below the Arkansas median of 4; the health inspection rating is 2, staffing 3 and quality measures 4.
Inspectors recorded 24 health deficiencies across the three most recent survey cycles (6, 8, 10 by cycle, most recent first), none at the actual-harm level. That is 28.2 per 100 beds, more than the state median of 15.7.
CMS lists 1 penalty in the period covered: fines totalling $8K.
Reported nurse staffing is 3.2 hours per resident per day (0.3 RN), close to the Arkansas median of 3.9; nursing staff turnover is 56.3%.
Compared with county, state and nation
| Measure | This facility | Crittenden Co. median | Arkansas median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 2 | 4 | 3.0 |
| Health citations, 3 cycles | 24 | 22 | 17 | 28.7 |
| Citations per 100 beds | 28.2 | 18.5 | 15.7 | 26.8 |
| Total nurse hours per resident day | 3.2 | 3.8 | 3.9 | 3.9 |
| RN hours per resident day | 0.3 | 0.4 | 0.4 | 0.7 |
| Nursing staff turnover | 56.3% | 37.5% | 48.2% | 45.8% |
| Fines listed | $8,416 | $8,416 | $0 | — |
County and state figures are medians across facilities (3 in the county, 221 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Arkansas average per facility for the same cycle, as published by CMS. Standard health survey dates: 27 Feb 2025, 2 Feb 2024.
Severity mix: D ×4 E ×18 F ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 27 Feb 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 27 Mar 2025 |
| 27 Feb 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 27 Mar 2025 |
| 27 Feb 2025 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Complaint investigation | 27 Mar 2025 |
| 27 Feb 2025 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E | Standard survey | 27 Mar 2025 |
| 27 Feb 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 27 Mar 2025 |
| 27 Feb 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 27 Mar 2025 |
| 22 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 19 Jun 2024 |
| 22 May 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 19 Jun 2024 |
| 2 Feb 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 1 Mar 2024 |
| 2 Feb 2024 | F0575 | Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency. | E | Standard survey | 1 Mar 2024 |
| 2 Feb 2024 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Standard survey | 1 Mar 2024 |
| 2 Feb 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 1 Mar 2024 |
| 2 Feb 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 1 Mar 2024 |
| 2 Feb 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 1 Mar 2024 |
| 2 Feb 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | E | Standard survey | 1 Mar 2024 |
| 2 Feb 2024 | F0924 | Put firmly secured handrails on each side of hallways. | E | Standard survey | 1 Mar 2024 |
| 2 Feb 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 1 Mar 2024 |
| 28 Oct 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 27 Nov 2022 |
| 28 Oct 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 27 Nov 2022 |
| 28 Oct 2022 | F0692 | Provide enough food/fluids to maintain a resident's health. | E | Standard survey | 27 Nov 2022 |
| 28 Oct 2022 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Standard survey | 27 Nov 2022 |
| 28 Oct 2022 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 27 Nov 2022 |
| 28 Oct 2022 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E | Standard survey | 27 Nov 2022 |
| 28 Oct 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 27 Nov 2022 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 14 Aug 2025 | Fine | $8,416 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Arkansas average. Turnover: nursing staff 56.3%, RNs 85.7%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Arkansas median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 5.1% | 8.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.5% | 3.8% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.3% | 0.6% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 3.5% | 8.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.3% | 3.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 2.5% | 8.1% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: West Memphis Operators, Llc. Chain: The Springs Arkansas (26 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| White River Healthcare LLC | Operational/managerial control | NOT APPLICABLE | 01/01/2021 |
| Aj-Arp LLC | Adp of the snf | NOT APPLICABLE | 01/01/2021 |
| West Memphis Building LLC | Adp of the snf | NOT APPLICABLE | 01/01/2021 |
| White River Healthcare LLC | Adp of the snf | NOT APPLICABLE | 06/23/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Crittenden County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Willowbend Health and Rehabilitation, LLC | Marion | 140 | 3 | 2 | 4 | 22 | 15.7 | $31K | 6 Feb 2025 |
| The Springs Broadway | West Memphis | 119 | 2 | 2 | 3 | 22 | 18.5 | — | 1 Jul 2026 |
All 3 facilities in Crittenden County
Questions and answers
How many deficiencies has The Springs of Avalon been cited for?
24 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Arkansas median is 17 per facility.
Has The Springs of Avalon been fined?
Yes. CMS lists fines totalling $8K in the period covered.
How does staffing at The Springs of Avalon compare?
Reported total nurse staffing is 3.2 hours per resident per day against a Arkansas median of 3.9 and a national average of 3.9.
Who operates The Springs of Avalon?
It is part of the The Springs Arkansas chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include White River Healthcare LLC. Individual owners and managers are not listed on this site.
When was The Springs of Avalon last inspected?
The most recent survey or investigation in the CMS record is dated 27 Feb 2025; the most recent standard health survey was 27 Feb 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.