Arkansas › Crittenden County › Marion
Willowbend Health and Rehabilitation, LLC
830 Canal Street, Marion, AR 72364
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Willowbend Health and Rehabilitation, LLC, in Marion, Arkansas, is certified for 140 beds under for-profit, limited liability company ownership and belongs to the Southern Administrative Services chain.
CMS gives it 3 of 5 stars overall, below the Arkansas median of 4; the health inspection rating is 2, staffing 4 and quality measures 5.
Inspectors recorded 22 health deficiencies across the three most recent survey cycles (7, 10, 5 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 15.7 per 100 beds, about the same as the state median of 15.7.
CMS lists 3 penalties in the period covered: fines totalling $31K and 1 payment denial.
Reported nurse staffing is 3.8 hours per resident per day (0.5 RN), close to the Arkansas median of 3.9; nursing staff turnover is 34.3%.
Compared with county, state and nation
| Measure | This facility | Crittenden Co. median | Arkansas median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 2 | 4 | 3.0 |
| Health citations, 3 cycles | 22 | 22 | 17 | 28.7 |
| Citations per 100 beds | 15.7 | 18.5 | 15.7 | 26.8 |
| Total nurse hours per resident day | 3.8 | 3.8 | 3.9 | 3.9 |
| RN hours per resident day | 0.5 | 0.4 | 0.4 | 0.7 |
| Nursing staff turnover | 34.3% | 37.5% | 48.2% | 45.8% |
| Fines listed | $30,771 | $8,416 | $0 | — |
County and state figures are medians across facilities (3 in the county, 221 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Arkansas average per facility for the same cycle, as published by CMS. Standard health survey dates: 6 Feb 2025, 28 Mar 2024.
Severity mix: J ×2 D ×4 E ×16
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 6 Feb 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 6 Feb 2025 |
| 6 Feb 2025 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 3 Mar 2025 |
| 6 Feb 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 3 Mar 2025 |
| 6 Feb 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 3 Mar 2025 |
| 6 Feb 2025 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Complaint investigation | 3 Mar 2025 |
| 6 Feb 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Complaint investigation | 3 Mar 2025 |
| 6 Feb 2025 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 3 Mar 2025 |
| 28 Mar 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | Complaint investigation | 22 Apr 2024 |
| 28 Mar 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 22 Apr 2024 |
| 28 Mar 2024 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | E | Standard survey | 22 Apr 2024 |
| 28 Mar 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 22 Apr 2024 |
| 28 Mar 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Complaint investigation | 22 Apr 2024 |
| 28 Mar 2024 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | E | Standard survey | 22 Apr 2024 |
| 28 Mar 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 22 Apr 2024 |
| 28 Mar 2024 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Standard survey | 22 Apr 2024 |
| 28 Mar 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 22 May 2024 |
| 28 Mar 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 22 Apr 2024 |
| 6 Jan 2023 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 3 Feb 2023 |
| 6 Jan 2023 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | E | Standard survey | 3 Feb 2023 |
| 6 Jan 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | Standard survey | 3 Feb 2023 |
| 6 Jan 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 3 Feb 2023 |
| 6 Jan 2023 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Standard survey | 3 Feb 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 6 Feb 2025 | Fine | $15,129 | |
| 28 Mar 2024 | Payment denial | — | 26 days |
| 28 Mar 2024 | Fine | $15,642 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Arkansas average. Turnover: nursing staff 34.3%, RNs 27.3%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Arkansas median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 3.7% | 8.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.2% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.2% | 0.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.7% | 3.8% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.7% | 0.6% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 2.5% | 8.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.5% | 3.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 6.6% | 8.1% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Chain: Southern Administrative Services (35 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| 4p2t1 Ops Holding LP | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 08/15/2022 |
| Jej Assets LP | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 08/15/2022 |
| Alexark1 LLC | Operational/managerial control | NOT APPLICABLE | 08/15/2022 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Crittenden County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| The Springs Broadway | West Memphis | 119 | 2 | 2 | 3 | 22 | 18.5 | — | 1 Jul 2026 |
| The Springs of Avalon | West Memphis | 85 | 2 | 2 | 3 | 24 | 28.2 | $8K | 27 Feb 2025 |
All 3 facilities in Crittenden County
Questions and answers
How many deficiencies has Willowbend Health and Rehabilitation, LLC been cited for?
22 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The Arkansas median is 17 per facility.
Has Willowbend Health and Rehabilitation, LLC been fined?
Yes. CMS lists fines totalling $31K in the period covered, plus 1 payment denial.
How does staffing at Willowbend Health and Rehabilitation, LLC compare?
Reported total nurse staffing is 3.8 hours per resident per day against a Arkansas median of 3.9 and a national average of 3.9.
Who operates Willowbend Health and Rehabilitation, LLC?
It is part of the Southern Administrative Services chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include 4p2t1 Ops Holding LP, Jej Assets LP and Alexark1 LLC. Individual owners and managers are not listed on this site.
When was Willowbend Health and Rehabilitation, LLC last inspected?
The most recent survey or investigation in the CMS record is dated 6 Feb 2025; the most recent standard health survey was 6 Feb 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.