Michigan › Clinton County › East Lansing
The Willows At East Lansing
3500 Coolidge Road, East Lansing, MI 48823
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
The Willows At East Lansing is a For-profit, corporation nursing home in East Lansing, Michigan, certified for 65 beds and caring for about 62 residents a day.
CMS gives it 5 of 5 stars overall, above the Michigan median of 3; the health inspection rating is 3, staffing 5 and quality measures 5.
Inspectors recorded 30 health deficiencies across the three most recent survey cycles (9, 8, 13 by cycle, most recent first), none at the actual-harm level. That is 46.2 per 100 beds, more than the state median of 29.4.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.9 hours per resident per day (1.7 RN), close to the Michigan median of 3.8; nursing staff turnover is 30.0%.
Compared with county, state and nation
| Measure | This facility | Clinton Co. median | Michigan median | US average |
|---|---|---|---|---|
| Overall star rating | 5 | 5 | 3 | 3.0 |
| Health citations, 3 cycles | 30 | 30 | 29 | 28.7 |
| Citations per 100 beds | 46.2 | 40.4 | 29.4 | 26.8 |
| Total nurse hours per resident day | 3.9 | 3.9 | 3.8 | 3.9 |
| RN hours per resident day | 1.7 | 1.0 | 0.7 | 0.7 |
| Nursing staff turnover | 30.0% | 30.0% | 44.6% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (3 in the county, 422 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Michigan average per facility for the same cycle, as published by CMS. Standard health survey dates: 8 Jan 2026, 17 Oct 2024.
Severity mix: D ×26 E ×1 F ×1 B ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 20 Mar 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 31 Mar 2026 |
| 20 Mar 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 31 Mar 2026 |
| 8 Jan 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 28 Jan 2026 |
| 8 Jan 2026 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Standard survey | 28 Jan 2026 |
| 8 Jan 2026 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 28 Jan 2026 |
| 8 Jan 2026 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 28 Jan 2026 |
| 8 Jan 2026 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 28 Jan 2026 |
| 8 Jan 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 28 Jan 2026 |
| 8 Jan 2026 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 28 Jan 2026 |
| 17 Oct 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 13 Dec 2024 |
| 17 Oct 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 11 Nov 2024 |
| 17 Oct 2024 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 13 Dec 2024 |
| 17 Oct 2024 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 11 Nov 2024 |
| 17 Oct 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 11 Nov 2024 |
| 17 Oct 2024 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Standard survey | 11 Nov 2024 |
| 17 Oct 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | B | Standard survey | 11 Nov 2024 |
| 17 Oct 2024 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | B | Standard survey | 11 Nov 2024 |
| 5 Jul 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 22 Jul 2024 |
| 5 Jul 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 22 Jul 2024 |
| 20 Sep 2023 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 31 Oct 2023 |
| 20 Sep 2023 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 31 Oct 2023 |
| 20 Sep 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 31 Oct 2023 |
| 20 Sep 2023 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 31 Oct 2023 |
| 20 Sep 2023 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 31 Oct 2023 |
| 20 Sep 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 31 Oct 2023 |
| 20 Sep 2023 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 31 Oct 2023 |
| 20 Sep 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 31 Oct 2023 |
| 20 Sep 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 31 Oct 2023 |
| 20 Sep 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 31 Oct 2023 |
| 20 Sep 2023 | F0847 | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. | D | Standard survey | 31 Oct 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Michigan average. Turnover: nursing staff 30.0%, RNs 10.5%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Michigan median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 8.1% | 9.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.8% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.8% | 2.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.6% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 8.3% | 10.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.8% | 4.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 12.5% | 13.5% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Trilogy Healthcare Of Clinton Llc. Chain: Trilogy Health Services (123 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Continental Merger Sub LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 10/01/2021 |
| Northstar Healthcare Income Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 10/01/2021 |
| Northstar Healthcare Income Operating Partnership LP | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 10/01/2021 |
| Trilogy Holdings Nt-Hci, LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 10/01/2021 |
| Keybank National Association | 5% or greater mortgage interest | NOT APPLICABLE | 08/01/2018 |
| Trilogy Management Services LLC | Operational/managerial control | NOT APPLICABLE | 10/01/2021 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Clinton County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Hazel I Findlay Country Manor | Saint Johns | 150 | 5 | 4 | 5 | 13 | 8.7 | — | 15 Sep 2025 |
| Ovid Healthcare Center | Ovid | 94 | 4 | 3 | 4 | 38 | 40.4 | $80K | 3 Apr 2026 |
All 3 facilities in Clinton County
Questions and answers
How many deficiencies has The Willows At East Lansing been cited for?
30 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Michigan median is 29 per facility.
Has The Willows At East Lansing been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at The Willows At East Lansing compare?
Reported total nurse staffing is 3.9 hours per resident per day against a Michigan median of 3.8 and a national average of 3.9.
Who operates The Willows At East Lansing?
It is part of the Trilogy Health Services chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Continental Merger Sub LLC, Northstar Healthcare Income Inc and Northstar Healthcare Income Operating Partnership LP. Individual owners and managers are not listed on this site.
When was The Willows At East Lansing last inspected?
The most recent survey or investigation in the CMS record is dated 20 Mar 2026; the most recent standard health survey was 8 Jan 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.