North Carolina › Cherokee County › Andrews
Valley View Care and Rehabilitation
551 Kent Street, Andrews, NC 28901
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Valley View Care and Rehabilitation is a For-profit, limited liability company nursing home in Andrews, North Carolina, certified for 76 beds and caring for about 61 residents a day.
CMS gives it 2 of 5 stars overall, below the North Carolina median of 3; the health inspection rating is 2, staffing 4 and quality measures 3.
Inspectors recorded 30 health deficiencies across the three most recent survey cycles (10, 6, 14 by cycle, most recent first), 3 of them at the actual-harm or immediate-jeopardy level. That is 39.5 per 100 beds, more than the state median of 15.6.
CMS lists 2 penalties in the period covered: fines totalling $10K.
Reported nurse staffing is 3.2 hours per resident per day (1.0 RN), close to the North Carolina median of 3.5; nursing staff turnover is 50.0%.
Compared with county, state and nation
| Measure | This facility | Cherokee Co. median | North Carolina median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 30 | 30 | 16 | 28.7 |
| Citations per 100 beds | 39.5 | 39.5 | 15.6 | 26.8 |
| Total nurse hours per resident day | 3.2 | 3.4 | 3.5 | 3.9 |
| RN hours per resident day | 1.0 | 1.0 | 0.5 | 0.7 |
| Nursing staff turnover | 50.0% | 50.0% | 48.6% | 45.8% |
| Fines listed | $9,770 | $9,770 | $8,512 | — |
County and state figures are medians across facilities (2 in the county, 419 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: North Carolina average per facility for the same cycle, as published by CMS. Standard health survey dates: 30 Apr 2026, 14 Mar 2025.
Severity mix: G ×3 D ×15 E ×9 F ×2 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 4 Jun 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 23 Jun 2026 |
| 4 Jun 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 23 Jun 2026 |
| 4 Jun 2026 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Complaint investigation | 23 Jun 2026 |
| 4 Jun 2026 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 23 Jun 2026 |
| 30 Apr 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 4 Jun 2026 |
| 30 Apr 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 4 Jun 2026 |
| 30 Apr 2026 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Standard survey | 4 Jun 2026 |
| 30 Apr 2026 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 4 Jun 2026 |
| 30 Apr 2026 | F0914 | Provide bedrooms that don't allow residents to see each other when privacy is needed. | D | Standard survey | 4 Jun 2026 |
| 30 Apr 2026 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | C | Standard survey | 25 May 2026 |
| 14 Mar 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 10 Apr 2025 |
| 14 Mar 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Standard survey | 10 Apr 2025 |
| 14 Mar 2025 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Standard survey | 10 Apr 2025 |
| 14 Mar 2025 | F0791 | Provide or obtain dental services for each resident. | E | Standard survey | 10 Apr 2025 |
| 14 Mar 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 10 Apr 2025 |
| 14 Mar 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 10 Apr 2025 |
| 2 Nov 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | G | Complaint investigation | 27 Nov 2023 |
| 2 Nov 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | G | Standard survey | 27 Nov 2023 |
| 2 Nov 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 27 Nov 2023 |
| 2 Nov 2023 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | F | Standard survey | 27 Nov 2023 |
| 2 Nov 2023 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | E | Standard survey | 27 Nov 2023 |
| 2 Nov 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 27 Nov 2023 |
| 2 Nov 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Standard survey | 27 Nov 2023 |
| 2 Nov 2023 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Standard survey | 27 Nov 2023 |
| 2 Nov 2023 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 27 Nov 2023 |
| 2 Nov 2023 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 27 Nov 2023 |
| 2 Nov 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 27 Nov 2023 |
| 2 Nov 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 27 Nov 2023 |
| 2 Nov 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 27 Nov 2023 |
| 2 Nov 2023 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 27 Nov 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 2 Nov 2023 | Fine | $6,305 | |
| 2 Nov 2023 | Fine | $3,465 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the North Carolina average. Turnover: nursing staff 50.0%, RNs 38.5%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | North Carolina median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 10.9% | 14.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.5% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.4% | 1.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.2% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.4% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 15.8% | 17.0% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.4% | 5.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 17.7% | 13.2% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: 551 Kent Street Opco Llc. Chain: Avardis Health (38 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Andrews Parentco LLC | Direct ownership interest | NOT APPLICABLE | 06/01/2025 |
| Ncop Holdco LLC | Indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| SNF Care Centers LLC | Indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| Westcar Holdco LLC | Indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| Zenith Holdco LLC | Indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| Fc Encore Andrews, LLC | 5% or greater security interest | NOT APPLICABLE | 05/01/2025 |
| SNF Mgr LLC | Operational/managerial control | NOT APPLICABLE | 05/01/2025 |
| Fc Encore Andrews, LLC | Adp of the snf | NOT APPLICABLE | 05/01/2025 |
| SNF Mgr LLC | Adp of the snf | NOT APPLICABLE | 04/18/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Cherokee County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Murphy Rehabilitation & Nursing | Murphy | 134 | 4 | 4 | 3 | 12 | 9.0 | — | 19 Dec 2024 |
All 2 facilities in Cherokee County
Questions and answers
How many deficiencies has Valley View Care and Rehabilitation been cited for?
30 health deficiencies across the three most recent survey cycles, 3 at the actual-harm or immediate-jeopardy level. The North Carolina median is 16 per facility.
Has Valley View Care and Rehabilitation been fined?
Yes. CMS lists fines totalling $10K in the period covered.
How does staffing at Valley View Care and Rehabilitation compare?
Reported total nurse staffing is 3.2 hours per resident per day against a North Carolina median of 3.5 and a national average of 3.9.
Who operates Valley View Care and Rehabilitation?
It is part of the Avardis Health chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Andrews Parentco LLC, Ncop Holdco LLC and SNF Care Centers LLC. Individual owners and managers are not listed on this site.
When was Valley View Care and Rehabilitation last inspected?
The most recent survey or investigation in the CMS record is dated 4 Jun 2026; the most recent standard health survey was 30 Apr 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.