Virginia › Hampton City County › Hampton
Waterview Health & Rehab Center
414 Algonquin Rd, Hampton, VA 23661
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Waterview Health & Rehab Center, in Hampton, Virginia, is certified for 130 beds under for-profit, limited liability company ownership.
CMS gives it 1 of 5 stars overall, below the Virginia median of 3; the health inspection rating is 1, staffing 1 and quality measures 2.
Inspectors recorded 54 health deficiencies across the three most recent survey cycles (29, 13, 12 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 41.5 per 100 beds, about the same as the state median of 34.5.
CMS lists 1 penalty in the period covered: fines totalling $15K.
Reported nurse staffing is 3.5 hours per resident per day (0.3 RN), close to the Virginia median of 3.4; nursing staff turnover is 70.5%.
CMS flags that the facility has not had a standard health inspection in more than two years.
Compared with county, state and nation
| Measure | This facility | Hampton City Co. median | Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 54 | 53 | 32 | 28.7 |
| Citations per 100 beds | 41.5 | 41.5 | 34.5 | 26.8 |
| Total nurse hours per resident day | 3.5 | 3.5 | 3.4 | 3.9 |
| RN hours per resident day | 0.3 | 0.6 | 0.5 | 0.7 |
| Nursing staff turnover | 70.5% | 60.2% | 48.3% | 45.8% |
| Fines listed | $14,888 | $0 | $0 | — |
County and state figures are medians across facilities (4 in the county, 289 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 25 Aug 2023, 2 Sep 2021.
Severity mix: G ×1 D ×37 E ×14 C ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 25 Aug 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 26 Jul 2023 |
| 25 Aug 2023 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Complaint investigation | 22 Sep 2023 |
| 25 Aug 2023 | F0576 | Ensure residents have reasonable access to and privacy in their use of communication methods. | E | Standard survey | 22 Sep 2023 |
| 25 Aug 2023 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | E | Complaint investigation | 15 Aug 2023 |
| 25 Aug 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 22 Sep 2023 |
| 25 Aug 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 22 Sep 2023 |
| 25 Aug 2023 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Standard survey | 22 Sep 2023 |
| 25 Aug 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Complaint investigation | 22 Sep 2023 |
| 25 Aug 2023 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | E | Complaint investigation | 22 Sep 2023 |
| 25 Aug 2023 | F0809 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Complaint investigation | 22 Sep 2023 |
| 25 Aug 2023 | F0881 | Implement a program that monitors antibiotic use. | E | Standard survey | 22 Sep 2023 |
| 25 Aug 2023 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Complaint investigation | 22 Sep 2023 |
| 25 Aug 2023 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 22 Sep 2023 |
| 25 Aug 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 22 Sep 2023 |
| 25 Aug 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 22 Sep 2023 |
| 25 Aug 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 22 Sep 2023 |
| 25 Aug 2023 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 22 Sep 2023 |
| 25 Aug 2023 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 22 Sep 2023 |
| 25 Aug 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 22 Sep 2023 |
| 25 Aug 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 22 Sep 2023 |
| 25 Aug 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Complaint investigation | 22 Sep 2023 |
| 25 Aug 2023 | F0730 | Observe each nurse aide's job performance and give regular training. | D | Standard survey | 22 Sep 2023 |
| 25 Aug 2023 | F0742 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | D | Standard survey | 22 Sep 2023 |
| 25 Aug 2023 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 22 Sep 2023 |
| 25 Aug 2023 | F0807 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | D | Complaint investigation | 22 Sep 2023 |
| 25 Aug 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 22 Sep 2023 |
| 25 Aug 2023 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 22 Sep 2023 |
| 25 Aug 2023 | F0908 | Keep all essential equipment working safely. | D | Standard survey | 22 Sep 2023 |
| 25 Aug 2023 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Complaint investigation | 22 Sep 2023 |
| 2 Sep 2021 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 15 Oct 2021 |
| 2 Sep 2021 | F0679 | Provide activities to meet all resident's needs. | E | Standard survey | 15 Oct 2021 |
| 2 Sep 2021 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 15 Oct 2021 |
| 2 Sep 2021 | F0567 | Honor the resident's right to manage his or her financial affairs. | D | Standard survey | 15 Oct 2021 |
| 2 Sep 2021 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard survey | 15 Oct 2021 |
| 2 Sep 2021 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 15 Oct 2021 |
| 2 Sep 2021 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 15 Oct 2021 |
| 2 Sep 2021 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 15 Oct 2021 |
| 2 Sep 2021 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 15 Oct 2021 |
| 2 Sep 2021 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 15 Oct 2021 |
| 2 Sep 2021 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Standard survey | 15 Oct 2021 |
| 2 Sep 2021 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 15 Oct 2021 |
| 2 Sep 2021 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 15 Oct 2021 |
| 22 Mar 2019 | F0567 | Honor the resident's right to manage his or her financial affairs. | E | Standard survey | 26 Apr 2019 |
| 22 Mar 2019 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 26 Apr 2019 |
| 22 Mar 2019 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 26 Apr 2019 |
| 22 Mar 2019 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard survey | 26 Apr 2019 |
| 22 Mar 2019 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 26 Apr 2019 |
| 22 Mar 2019 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 26 Apr 2019 |
| 22 Mar 2019 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 26 Apr 2019 |
| 22 Mar 2019 | F0687 | Provide appropriate foot care. | D | Standard survey | 26 Apr 2019 |
| 22 Mar 2019 | F0814 | Dispose of garbage and refuse properly. | D | Standard survey | 26 Apr 2019 |
| 22 Mar 2019 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 26 Apr 2019 |
| 22 Mar 2019 | F0575 | Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency. | C | Standard survey | 26 Apr 2019 |
| 22 Mar 2019 | F0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | C | Standard survey | 26 Apr 2019 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 25 Aug 2023 | Fine | $14,888 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Virginia average. Turnover: nursing staff 70.5%, RNs 75.0%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 16.9% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.2% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.2% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.9% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.8% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 23.6% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.7% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 14.6% | 13.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Waterview Snf Operations Llc.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Va 3 Opco Holdco LLC | 5% or greater direct ownership interest | 100% | 03/01/2023 |
| South East Virginia Hold Co LLC | 5% or greater indirect ownership interest | 25% | 03/01/2023 |
| Vogue Nhc LLC | 5% or greater indirect ownership interest | 25% | 03/01/2023 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Hampton City County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Hampton Health & Rehab Center, LLC | Hampton | 86 | 3 | 2 | 2 | 48 | 55.8 | — | 5 Sep 2024 |
| Langley Post Acute | Hampton | 70 | 3 | 3 | 2 | 24 | 34.3 | — | 3 Oct 2024 |
| Marcella Post Acute | Hampton | 180 | 2 | 2 | 1 | 53 | 29.4 | — | 20 May 2026 |
All 4 facilities in Hampton City County
Questions and answers
How many deficiencies has Waterview Health & Rehab Center been cited for?
54 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Virginia median is 32 per facility.
Has Waterview Health & Rehab Center been fined?
Yes. CMS lists fines totalling $15K in the period covered.
How does staffing at Waterview Health & Rehab Center compare?
Reported total nurse staffing is 3.5 hours per resident per day against a Virginia median of 3.4 and a national average of 3.9.
Who operates Waterview Health & Rehab Center?
Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Va 3 Opco Holdco LLC, South East Virginia Hold Co LLC and Vogue Nhc LLC. Individual owners and managers are not listed on this site.
When was Waterview Health & Rehab Center last inspected?
The most recent survey or investigation in the CMS record is dated 25 Aug 2023; the most recent standard health survey was 25 Aug 2023.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.