Virginia › Hampton City County › Hampton
Marcella Post Acute
305 Marcella Road, Hampton, VA 23666
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Marcella Post Acute, in Hampton, Virginia, is certified for 180 beds under for-profit, corporation ownership.
CMS gives it 2 of 5 stars overall, below the Virginia median of 3; the health inspection rating is 2, staffing 1 and quality measures 5.
Inspectors recorded 53 health deficiencies across the three most recent survey cycles (26, 9, 18 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 29.4 per 100 beds, about the same as the state median of 34.5.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.1 hours per resident per day (0.4 RN), close to the Virginia median of 3.4; nursing staff turnover is 60.2%.
CMS flags that the facility has not had a standard health inspection in more than two years.
Compared with county, state and nation
| Measure | This facility | Hampton City Co. median | Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 53 | 53 | 32 | 28.7 |
| Citations per 100 beds | 29.4 | 41.5 | 34.5 | 26.8 |
| Total nurse hours per resident day | 3.1 | 3.5 | 3.4 | 3.9 |
| RN hours per resident day | 0.4 | 0.6 | 0.5 | 0.7 |
| Nursing staff turnover | 60.2% | 60.2% | 48.3% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (4 in the county, 289 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 28 Oct 2021, 6 Dec 2018.
Severity mix: G ×1 D ×32 E ×17 F ×3
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 20 May 2026 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | G | Complaint investigation | 30 Jun 2026 |
| 20 May 2026 | F0908 | Keep all essential equipment working safely. | F | Complaint investigation | 30 Jun 2026 |
| 20 May 2026 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Complaint investigation | 30 Jun 2026 |
| 20 May 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 30 Jun 2026 |
| 20 May 2026 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 30 Jun 2026 |
| 20 May 2026 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 30 Jun 2026 |
| 20 May 2026 | F0802 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | E | Complaint investigation | 30 Jun 2026 |
| 20 May 2026 | F0809 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Complaint investigation | 30 Jun 2026 |
| 20 May 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Complaint investigation | 30 Jun 2026 |
| 20 May 2026 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 30 Jun 2026 |
| 20 May 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 30 Jun 2026 |
| 20 May 2026 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | Past Non-Compliance |
| 20 May 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 30 Jun 2026 |
| 20 May 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 30 Jun 2026 |
| 20 May 2026 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Complaint investigation | 30 Jun 2026 |
| 30 May 2024 | F0791 | Provide or obtain dental services for each resident. | E | Complaint investigation | 14 Jul 2024 |
| 30 May 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 14 Jul 2024 |
| 30 May 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 14 Jul 2024 |
| 30 May 2024 | F0840 | Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. | D | Complaint investigation | 14 Jul 2024 |
| 28 Oct 2021 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Standard survey | 10 Dec 2021 |
| 28 Oct 2021 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 10 Dec 2021 |
| 28 Oct 2021 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Standard survey | 10 Dec 2021 |
| 28 Oct 2021 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 10 Dec 2021 |
| 28 Oct 2021 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 10 Dec 2021 |
| 28 Oct 2021 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 10 Dec 2021 |
| 28 Oct 2021 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 10 Dec 2021 |
| 28 Oct 2021 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 10 Dec 2021 |
| 28 Oct 2021 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Standard survey | 10 Dec 2021 |
| 28 Oct 2021 | F0744 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | Standard survey | 10 Dec 2021 |
| 28 Oct 2021 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 10 Dec 2021 |
| 6 Dec 2018 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | E | Standard survey | 11 Jan 2019 |
| 6 Dec 2018 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Standard survey | 11 Jan 2019 |
| 6 Dec 2018 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Standard survey | 11 Jan 2019 |
| 6 Dec 2018 | F0760 | Ensure that residents are free from significant medication errors. | E | Standard survey | 11 Jan 2019 |
| 6 Dec 2018 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Standard survey | 11 Jan 2019 |
| 6 Dec 2018 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 11 Jan 2019 |
| 6 Dec 2018 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 11 Jan 2019 |
| 6 Dec 2018 | F0687 | Provide appropriate foot care. | D | Standard survey | 11 Jan 2019 |
| 6 Dec 2018 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 11 Jan 2019 |
| 18 May 2017 | F0252 | Provide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible. | E | Standard survey | 2 Jul 2017 |
| 18 May 2017 | F0253 | Provide housekeeping and maintenance services. | E | Standard survey | 2 Jul 2017 |
| 18 May 2017 | F0460 | Provide bedrooms that don't allow residents to see each other when privacy is needed. | E | Standard survey | 2 Jul 2017 |
| 18 May 2017 | F0164 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 2 Jul 2017 |
| 18 May 2017 | F0166 | Try to resolve each resident's complaints quickly. | D | Standard survey | 2 Jul 2017 |
| 18 May 2017 | F0246 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 2 Jul 2017 |
| 18 May 2017 | F0278 | Ensure each resident receives an accurate assessment by a qualified health professional. | D | Standard survey | 2 Jul 2017 |
| 18 May 2017 | F0309 | Provide necessary care and services to maintain or improve the highest well being of each resident . | D | Standard survey | 2 Jul 2017 |
| 18 May 2017 | F0315 | Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. | D | Standard survey | 2 Jul 2017 |
| 18 May 2017 | F0328 | Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. | D | Standard survey | 2 Jul 2017 |
| 18 May 2017 | F0441 | Have a program that investigates, controls and keeps infection from spreading. | D | Standard survey | 2 Jul 2017 |
| 18 May 2017 | F0505 | Quickly tell the resident's doctor the results of laboratory tests. | D | Standard survey | 2 Jul 2017 |
| 18 May 2017 | F0507 | Keep complete, dated laboratory records in the resident's file. | D | Standard survey | 2 Jul 2017 |
| 18 May 2017 | F0514 | Keep accurate, complete and organized clinical records on each resident that meet professional standards. | D | Standard survey | 2 Jul 2017 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Virginia average. Turnover: nursing staff 60.2%, RNs 66.7%; 2 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 11.7% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.5% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.9% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.6% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 15.9% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 1.2% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 6.3% | 13.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Legal Business Name Not Available.
No organisations are listed in the CMS ownership record for this facility.
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Hampton City County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Hampton Health & Rehab Center, LLC | Hampton | 86 | 3 | 2 | 2 | 48 | 55.8 | — | 5 Sep 2024 |
| Langley Post Acute | Hampton | 70 | 3 | 3 | 2 | 24 | 34.3 | — | 3 Oct 2024 |
| Waterview Health & Rehab Center | Hampton | 130 | 1 | 1 | 1 | 54 | 41.5 | $15K | 25 Aug 2023 |
All 4 facilities in Hampton City County
Questions and answers
How many deficiencies has Marcella Post Acute been cited for?
53 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Virginia median is 32 per facility.
Has Marcella Post Acute been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Marcella Post Acute compare?
Reported total nurse staffing is 3.1 hours per resident per day against a Virginia median of 3.4 and a national average of 3.9.
Who operates Marcella Post Acute?
Ownership type is for-profit, corporation. Individual owners and managers are not listed on this site.
When was Marcella Post Acute last inspected?
The most recent survey or investigation in the CMS record is dated 20 May 2026; the most recent standard health survey was 28 Oct 2021.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.