California › Santa Clara County › Palo Alto
Webster House
437 Webster Street, Palo Alto, CA 94301
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Webster House, in Palo Alto, California, is certified for 145 beds under non-profit, corporation ownership and belongs to the Front Porch chain.
CMS gives it 5 of 5 stars overall, above the California median of 3; the health inspection rating is 5, staffing 5 and quality measures 5.
Inspectors recorded 23 health deficiencies across the three most recent survey cycles (3, 15, 5 by cycle, most recent first), none at the actual-harm level. That is 15.9 per 100 beds, fewer than the state median of 51.1.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 5.1 hours per resident per day (1.1 RN), close to the California median of 4.2; nursing staff turnover is 20.6%.
Compared with county, state and nation
| Measure | This facility | Santa Clara Co. median | California median | US average |
|---|---|---|---|---|
| Overall star rating | 5 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 23 | 40 | 44 | 28.7 |
| Citations per 100 beds | 15.9 | 45.7 | 51.1 | 26.8 |
| Total nurse hours per resident day | 5.1 | 4.2 | 4.2 | 3.9 |
| RN hours per resident day | 1.1 | 0.7 | 0.5 | 0.7 |
| Nursing staff turnover | 20.6% | 31.6% | 36.4% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (50 in the county, 1165 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: California average per facility for the same cycle, as published by CMS. Standard health survey dates: 30 Jan 2025, 27 Feb 2023.
Severity mix: D ×15 E ×8
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 9 Jun 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 25 Jun 2026 |
| 30 Jan 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 20 Feb 2025 |
| 30 Jan 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 18 Feb 2025 |
| 27 Feb 2023 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | E | Standard survey | 29 Mar 2023 |
| 27 Feb 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 29 Mar 2023 |
| 27 Feb 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 29 Mar 2023 |
| 27 Feb 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 29 Mar 2023 |
| 27 Feb 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 29 Mar 2023 |
| 27 Feb 2023 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 29 Mar 2023 |
| 27 Feb 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 29 Mar 2023 |
| 27 Feb 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 29 Mar 2023 |
| 27 Feb 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 29 Mar 2023 |
| 27 Feb 2023 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 29 Mar 2023 |
| 27 Feb 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 29 Mar 2023 |
| 27 Feb 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 29 Mar 2023 |
| 27 Feb 2023 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 29 Mar 2023 |
| 27 Feb 2023 | F0851 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | D | Standard survey | 29 Mar 2023 |
| 27 Feb 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 25 Mar 2023 |
| 15 Nov 2019 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 3 Dec 2019 |
| 15 Nov 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 3 Dec 2019 |
| 15 Nov 2019 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 3 Dec 2019 |
| 15 Nov 2019 | F0790 | Provide routine and 24-hour emergency dental care for each resident. | D | Standard survey | 3 Dec 2019 |
| 15 Nov 2019 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 3 Dec 2019 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the California average. Turnover: nursing staff 20.6%, RNs 36.4%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | California median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 10.1% | 8.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.5% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.6% | 0.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.2% | 1.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.4% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 12.9% | 8.6% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 1.9% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 8.1% | 9.1% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: non-profit, corporation. Legal business name: Front Porch Communities And Services. Chain: Front Porch (9 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Front Porch Communities and Services | 5% or greater direct ownership interest | 100% | 04/01/2022 |
| Front Porch Communities and Services | Adp of the snf | NOT APPLICABLE | 04/01/2022 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Santa Clara County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Childrens Hc Org No Ca -Pediatric Hospital D/P SNF | Campbell | 27 | 5 | 5 | — | 16 | 59.3 | $3K | 10 Oct 2024 |
| Childrens Hc Org No Ca Saratoga Pediatric Subacute | Saratoga | 37 | 5 | 4 | — | 18 | 48.6 | — | 26 Jun 2026 |
| Creekside Post-Acute | San Jose | 130 | 5 | 4 | 4 | 42 | 32.3 | $20K | 23 Sep 2025 |
| Idylwood Care Center | Sunnyvale | 185 | 5 | 4 | 5 | 30 | 16.2 | — | 1 Jul 2026 |
| Lincoln Glen Skilled Nursing | San Jose | 59 | 5 | 3 | 5 | 27 | 45.8 | — | 24 Mar 2025 |
| O'Connor Hospital D/P SNF | San Jose | 24 | 5 | 5 | 5 | 23 | 95.8 | — | 29 Aug 2025 |
| Plum Tree Care Center | San Jose | 76 | 5 | 4 | 3 | 33 | 43.4 | $8K | 11 Jun 2026 |
| Saratoga Retirement Community Health Center | Saratoga | 94 | 5 | 5 | 4 | 20 | 21.3 | — | 25 Apr 2025 |
All 50 facilities in Santa Clara County
Questions and answers
How many deficiencies has Webster House been cited for?
23 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The California median is 44 per facility.
Has Webster House been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Webster House compare?
Reported total nurse staffing is 5.1 hours per resident per day against a California median of 4.2 and a national average of 3.9.
Who operates Webster House?
It is part of the Front Porch chain. Ownership type is non-profit, corporation. Organisations in the CMS ownership record include Front Porch Communities and Services. Individual owners and managers are not listed on this site.
When was Webster House last inspected?
The most recent survey or investigation in the CMS record is dated 9 Jun 2026; the most recent standard health survey was 30 Jan 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.