West Virginia › Greenbrier County › White Sulphur Spring
White Sulphur Springs Center
345 Pocahontas Trail, White Sulphur Spring, WV 24986
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
White Sulphur Springs Center, in White Sulphur Spring, West Virginia, is certified for 68 beds under for-profit, corporation ownership and belongs to the Genesis Healthcare chain.
CMS gives it 3 of 5 stars overall, equal to the West Virginia median; the health inspection rating is 2, staffing 3 and quality measures 5.
Inspectors recorded 45 health deficiencies across the three most recent survey cycles (10, 24, 11 by cycle, most recent first), 4 of them at the actual-harm or immediate-jeopardy level. That is 66.2 per 100 beds, more than the state median of 47.3.
CMS lists 4 penalties in the period covered: fines totalling $59K.
Reported nurse staffing is 3.1 hours per resident per day (0.8 RN), close to the West Virginia median of 3.5; nursing staff turnover is 23.4%.
Compared with county, state and nation
| Measure | This facility | Greenbrier Co. median | West Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 45 | 45 | 38 | 28.7 |
| Citations per 100 beds | 66.2 | 54.4 | 47.3 | 26.8 |
| Total nurse hours per resident day | 3.1 | 3.6 | 3.5 | 3.9 |
| RN hours per resident day | 0.8 | 0.8 | 0.7 | 0.7 |
| Nursing staff turnover | 23.4% | 40.3% | 43.2% | 45.8% |
| Fines listed | $59,233 | $16,149 | $8,021 | — |
County and state figures are medians across facilities (4 in the county, 123 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: West Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 10 Sep 2025, 11 Jul 2024.
Severity mix: J ×3 K ×1 D ×21 E ×16 F ×3 B ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 19 Nov 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 10 Dec 2025 |
| 10 Sep 2025 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | K | Standard survey | 21 Oct 2025 |
| 10 Sep 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 21 Oct 2025 |
| 10 Sep 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | E | Complaint investigation | 21 Oct 2025 |
| 10 Sep 2025 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Standard survey | 21 Oct 2025 |
| 10 Sep 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 21 Oct 2025 |
| 10 Sep 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 21 Oct 2025 |
| 10 Sep 2025 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 21 Oct 2025 |
| 10 Sep 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 21 Oct 2025 |
| 10 Sep 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 21 Oct 2025 |
| 11 Jul 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 24 Apr 2024 |
| 11 Jul 2024 | F0801 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0814 | Dispose of garbage and refuse properly. | F | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | E | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0551 | Give the resident's representative the ability to exercise the resident's rights. | D | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0732 | Post nurse staffing information every day. | D | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0742 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | D | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0744 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | D | Standard survey | 13 Aug 2024 |
| 11 Jul 2024 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | Standard survey | 13 Aug 2024 |
| 8 Mar 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 27 Mar 2023 |
| 8 Mar 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 27 Mar 2023 |
| 8 Mar 2023 | F0809 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Standard survey | 27 Mar 2023 |
| 8 Mar 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 27 Mar 2023 |
| 8 Mar 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 27 Mar 2023 |
| 8 Mar 2023 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Standard survey | 27 Mar 2023 |
| 8 Mar 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 27 Mar 2023 |
| 8 Mar 2023 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 27 Mar 2023 |
| 8 Mar 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 27 Mar 2023 |
| 8 Mar 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 27 Mar 2023 |
| 8 Mar 2023 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | B | Standard survey | 27 Mar 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 10 Sep 2025 | Fine | $18,782 | |
| 11 Jul 2024 | Fine | $16,801 | |
| 11 Jul 2024 | Fine | $13,627 | |
| 11 Jul 2024 | Fine | $10,023 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the West Virginia average. Turnover: nursing staff 23.4%, RNs 0.0%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | West Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 6.2% | 14.2% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 1.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 8.7% | 4.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 6.0% | 15.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.1% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 13.6% | 10.9% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Route 92 Operations Llc. Chain: Genesis Healthcare (184 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Genesis Operations V LLC | 5% or greater direct ownership interest | 100% | 12/31/2011 |
| Fc-Gen Operations Investment LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Gen Operations I LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 04/01/2011 |
| Genesis Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Ghc Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 04/01/2011 |
| Sun Healthcare Group Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Greenbrier County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Lewisburg Healthcare Center | Ronceverte | 90 | 4 | 3 | 3 | 49 | 54.4 | $16K | 15 Jan 2026 |
| Rainelle Healthcare Center | Rainelle | 60 | 4 | 4 | 4 | 24 | 40.0 | — | 21 May 2026 |
| Seneca Trail Healthcare Center | Lewisburg | 80 | 3 | 2 | 2 | 38 | 47.5 | $10K | 19 Mar 2026 |
All 4 facilities in Greenbrier County
Questions and answers
How many deficiencies has White Sulphur Springs Center been cited for?
45 health deficiencies across the three most recent survey cycles, 4 at the actual-harm or immediate-jeopardy level. The West Virginia median is 38 per facility.
Has White Sulphur Springs Center been fined?
Yes. CMS lists fines totalling $59K in the period covered.
How does staffing at White Sulphur Springs Center compare?
Reported total nurse staffing is 3.1 hours per resident per day against a West Virginia median of 3.5 and a national average of 3.9.
Who operates White Sulphur Springs Center?
It is part of the Genesis Healthcare chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Genesis Operations V LLC, Fc-Gen Operations Investment LLC and Gen Operations I LLC. Individual owners and managers are not listed on this site.
When was White Sulphur Springs Center last inspected?
The most recent survey or investigation in the CMS record is dated 19 Nov 2025; the most recent standard health survey was 10 Sep 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.