Elder Care Record

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Personal Healthcare Management

Nursing home chain, as named in the CMS provider file.

Personal Healthcare Management operates 21 Medicare-certified nursing homes in 2 states, with 2,493 certified beds; the largest presence is in New York and Massachusetts.

33% of its facilities are rated 1 or 2 stars overall (national: 41%). Citations run at 19.7 per 100 beds against 26.8 nationally, and fines in the period covered total $394K.

21certified facilities2 states
33%rated 1 or 2 stars overallUS: 41%
19.7citations per 100 bedsUS: 26.8
$394Kfines listed by CMS15 fines, 0 payment denials

Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. Data processed by CMS on 1 Aug 2026. Chain membership is as recorded by CMS and can lag ownership changes.

MeasurePersonal Healthcare ManagementUS
Median overall rating33
Median citations per facility2123
Median nurse hours per resident day3.43.7
Median nursing turnover46.9%44.9%
Facilities with the abuse icon01426

Rating distribution

5 stars10%
4 stars19%
3 stars38%
2 stars19%
1 star14%

States

StateFacilities
New York18
Massachusetts3

Most-cited tags

TagRequirementCitations
F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.30
F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.28
F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.18
F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.18
F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.17
F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.17
F0880Provide and implement an infection prevention and control program.17
F0677Provide care and assistance to perform activities of daily living for any resident who is unable.17

Penalties by year

2023$27K
2024$191K
2025$152K
2026$24K
Fines listed by CMS against Personal Healthcare Management facilities by year (partial coverage of the earliest and latest years).

Facilities

FacilityCityStateBedsOverallHealthStaffingCitationsPer 100 bedsFinesLast survey
Cambridge Rehabilitation & Nursing CenterCambridgeMA834441821.7—6 May 2026
Medford Rehabilitation and Nursing CenterMedfordMA1423343726.1—1 Aug 2025
Rehabilitation & Nursing Center At Everett (the)EverettMA1833443116.9—7 Aug 2025
Alpine Rehabilitation and Nursing CenterLittle FallsNY803342126.3—3 Apr 2026
Auburn Rehabilitation & Nursing CenterAuburnNY922222426.1$11K7 Jan 2025
Delhi Rehabilitation and Nursing CenterDelhiNY1762244626.1—30 Jul 2024
Dunkirk Rehabilitation & Nursing CenterDunkirkNY40553922.5—18 Apr 2025
Eden Rehabilitation Nursing CenterEdenNY40554615.0—9 Jan 2026
Ghent Rehabilitation & Nursing CenterGhentNY1202242621.7—15 Jun 2026
Gowanda Rehabilitation and Nursing CenterGowandaNY160334159.4$24K21 May 2026
Highland Rehabilitation and Nursing CenterMiddletownNY981123939.8—6 Feb 2026
Houghton Rehabilitation & Nursing CenterHoughtonNY1002222121.0$65K2 May 2025
Massena Rehabilitation & Nursing CenterMassenaNY1601134125.6$33K22 May 2026
Norwich Rehabilitation & Nursing CenterNorwichNY803331215.0$63K1 Aug 2025
Orchard Rehabilitation & Nursing CenterMedinaNY1603321811.3—2 Sep 2025
Plattsburgh Rehabilitation and Nursing CenterPlattsburghNY894442123.6—24 Oct 2024
Salamanca Rehabilitation & Nursing CenterSalamancaNY1204431411.7—5 Dec 2025
Sodus Rehabilitation & Nursing CenterSodusNY1303342519.2—11 Oct 2024
Tarrytown Hall Care CenterTarrytownNY12033397.5—28 Sep 2024
Utica Rehabilitation & Nursing CenterUticaNY1201133831.7$197K23 Feb 2026
Yorktown Rehabilitation & Nursing CenterCortlandt ManorNY200434199.5—11 Mar 2026

Questions and answers

How many nursing homes does Personal Healthcare Management operate?

21 Medicare-certified facilities in 2 states, with 2,493 certified beds, according to the chain name in the CMS provider file.

How are Personal Healthcare Management facilities rated?

33% are rated 1–2 stars overall and 2 hold 5 stars; the median overall rating is 3. Nationally 41% are rated 1–2 stars.

Has Personal Healthcare Management been fined?

CMS lists 15 fines totalling $394K and 0 payment denials across its facilities in the period the penalties file covers.