Massachusetts › Hampden County › East Longmeadow
Care One At Redstone
135 Benton Drive, East Longmeadow, MA 01028
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 254 beds, Care One At Redstone serves East Longmeadow in Hampden County, Massachusetts and has taken Medicare and Medicaid residents since 1987.
CMS gives it 2 of 5 stars overall, below the Massachusetts median of 3; the health inspection rating is 2, staffing 2 and quality measures 3.
Inspectors recorded 51 health deficiencies across the three most recent survey cycles (9, 19, 23 by cycle, most recent first), 4 of them at the actual-harm or immediate-jeopardy level. That is 20.1 per 100 beds, about the same as the state median of 21.7.
CMS lists 1 penalty in the period covered: fines totalling $17K.
Reported nurse staffing is 3.5 hours per resident per day (0.3 RN), close to the Massachusetts median of 3.7; nursing staff turnover is 46.8%.
Compared with county, state and nation
| Measure | This facility | Hampden Co. median | Massachusetts median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 51 | 27 | 27 | 28.7 |
| Citations per 100 beds | 20.1 | 22.6 | 21.7 | 26.8 |
| Total nurse hours per resident day | 3.5 | 3.7 | 3.7 | 3.9 |
| RN hours per resident day | 0.3 | 0.6 | 0.6 | 0.7 |
| Nursing staff turnover | 46.8% | 44.2% | 37.7% | 45.8% |
| Fines listed | $16,720 | $0 | $0 | — |
County and state figures are medians across facilities (26 in the county, 341 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Massachusetts average per facility for the same cycle, as published by CMS. Standard health survey dates: 20 Aug 2025, 6 Jun 2024.
Severity mix: G ×4 D ×30 E ×13 F ×3 B ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 31 Mar 2026 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | Complaint investigation | 11 Feb 2026 |
| 22 Oct 2025 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | G | Complaint investigation | 20 Sep 2025 |
| 20 Aug 2025 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 12 Sep 2025 |
| 20 Aug 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 12 Sep 2025 |
| 20 Aug 2025 | F0687 | Provide appropriate foot care. | D | Standard survey | 12 Sep 2025 |
| 20 Aug 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 12 Sep 2025 |
| 20 Aug 2025 | F0800 | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. | D | Standard survey | 12 Sep 2025 |
| 20 Aug 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 12 Sep 2025 |
| 20 Aug 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | B | Standard survey | 12 Sep 2025 |
| 25 Jun 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 2 May 2024 |
| 25 Jun 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 2 May 2025 |
| 25 Jun 2025 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 2 May 2025 |
| 3 Apr 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 2 May 2025 |
| 3 Apr 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 2 May 2025 |
| 6 Jun 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 16 Jul 2024 |
| 6 Jun 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | E | Standard survey | 16 Jul 2024 |
| 6 Jun 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 16 Jul 2024 |
| 6 Jun 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | E | Standard survey | 16 Jul 2024 |
| 6 Jun 2024 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 16 Jul 2024 |
| 6 Jun 2024 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 16 Jul 2024 |
| 6 Jun 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 16 Jul 2024 |
| 6 Jun 2024 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 16 Jul 2024 |
| 6 Jun 2024 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | D | Standard survey | 16 Jul 2024 |
| 6 Jun 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 16 Jul 2024 |
| 6 Jun 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 16 Jul 2024 |
| 6 Jun 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 16 Jul 2024 |
| 6 Jun 2024 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | Standard survey | 16 Jul 2024 |
| 6 Jun 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 16 Jul 2024 |
| 17 Jan 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 13 Feb 2024 |
| 6 Nov 2023 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | E | Complaint investigation | 30 Nov 2023 |
| 6 Nov 2023 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Complaint investigation | 30 Nov 2023 |
| 7 Feb 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | G | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0909 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | F | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 31 Mar 2023 |
| 7 Feb 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 31 Mar 2023 |
| 7 Feb 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0660 | Plan the resident's discharge to meet the resident's goals and needs. | D | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0687 | Provide appropriate foot care. | D | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 20 Mar 2023 |
| 7 Feb 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 20 Mar 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 22 Oct 2025 | Fine | $16,720 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Massachusetts average. Turnover: nursing staff 46.8%, RNs 60.0%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Massachusetts median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 19.3% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.3% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.8% | 1.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 5.5% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.9% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 28.4% | 14.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.3% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 11.5% | 19.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: 135 Benton Drive Operating Company, Llc. Chain: Careone (37 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Thci of Massachusetts, LLC | 5% or greater direct ownership interest | NO PERCENTAGE PROVIDED | 07/01/2003 |
| Care Realty, LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 04/30/2002 |
| Des-I 2016 Grat | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 12/01/2021 |
| Healthbridge Management LLC | Operational/managerial control | NOT APPLICABLE | 07/01/2003 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Hampden County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Agawam East Rehab and Nursing | Agawam | 123 | 5 | 4 | 3 | 17 | 13.8 | — | 25 Nov 2025 |
| Care One At Holyoke | Holyoke | 164 | 5 | 5 | 5 | 10 | 6.1 | — | 17 Sep 2025 |
| Loomis Lakeside At Reeds Landing | Springfield | 42 | 5 | 5 | 4 | 8 | 19.0 | — | 18 Nov 2024 |
| Mary'S Meadow At Providence Place | Holyoke | 40 | 5 | 5 | 5 | 4 | 10.0 | — | 27 Aug 2025 |
| Renaissance Manor On Cabot | Holyoke | 61 | 5 | 4 | 4 | 22 | 36.1 | — | 22 Sep 2025 |
| Agawam South Rehab and Nursing | Agawam | 122 | 4 | 3 | 3 | 28 | 23.0 | — | 10 Mar 2026 |
| East Longmeadow Skilled Nursing Center | East Longmeadow | 131 | 4 | 4 | 4 | 30 | 22.9 | — | 22 Jul 2025 |
| Julian J Levitt Family Nursing Home | Longmeadow | 200 | 4 | 3 | 3 | 21 | 10.5 | $11K | 7 May 2025 |
All 26 facilities in Hampden County
Questions and answers
How many deficiencies has Care One At Redstone been cited for?
51 health deficiencies across the three most recent survey cycles, 4 at the actual-harm or immediate-jeopardy level. The Massachusetts median is 27 per facility.
Has Care One At Redstone been fined?
Yes. CMS lists fines totalling $17K in the period covered.
How does staffing at Care One At Redstone compare?
Reported total nurse staffing is 3.5 hours per resident per day against a Massachusetts median of 3.7 and a national average of 3.9.
Who operates Care One At Redstone?
It is part of the Careone chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Thci of Massachusetts, LLC, Care Realty, LLC and Des-I 2016 Grat. Individual owners and managers are not listed on this site.
When was Care One At Redstone last inspected?
The most recent survey or investigation in the CMS record is dated 31 Mar 2026; the most recent standard health survey was 20 Aug 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.