Louisiana › Jefferson County › Kenner
Chateau Living Center
716 Village Road, Kenner, LA 70065
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Chateau Living Center, in Kenner, Louisiana, is certified for 215 beds under for-profit, limited liability company ownership and belongs to the Plantation Management Company chain.
CMS gives it 1 of 5 stars overall, below the Louisiana median of 2; the health inspection rating is 1, staffing 1 and quality measures 1.
Inspectors recorded 60 health deficiencies across the three most recent survey cycles (18, 22, 20 by cycle, most recent first), 3 of them at the actual-harm or immediate-jeopardy level. That is 27.9 per 100 beds, more than the state median of 18.8.
CMS lists 2 penalties in the period covered: fines totalling $160K.
Reported nurse staffing is 3.0 hours per resident per day (0.1 RN), close to the Louisiana median of 3.6; nursing staff turnover is 47.5%.
Compared with county, state and nation
| Measure | This facility | Jefferson Co. median | Louisiana median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 3 | 2 | 3.0 |
| Health citations, 3 cycles | 60 | 25 | 21 | 28.7 |
| Citations per 100 beds | 27.9 | 18.5 | 18.8 | 26.8 |
| Total nurse hours per resident day | 3.0 | 3.4 | 3.6 | 3.9 |
| RN hours per resident day | 0.1 | 0.2 | 0.2 | 0.7 |
| Nursing staff turnover | 47.5% | 42.0% | 47.0% | 45.8% |
| Fines listed | $159,972 | $46,261 | $0 | — |
County and state figures are medians across facilities (12 in the county, 265 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Louisiana average per facility for the same cycle, as published by CMS. Standard health survey dates: 23 Jul 2025, 24 Jul 2024.
Severity mix: K ×3 D ×33 E ×21 B ×3
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 29 Jun 2026 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Complaint investigation | 31 Jul 2026 |
| 24 Jun 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 31 Jul 2026 |
| 1 Apr 2026 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Complaint investigation | 8 May 2026 |
| 11 Feb 2026 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 13 Mar 2026 |
| 23 Sep 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 13 Oct 2025 |
| 23 Sep 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 13 Oct 2025 |
| 23 Jul 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 2 Sep 2025 |
| 23 Jul 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Standard survey | 2 Sep 2025 |
| 23 Jul 2025 | F0610 | Respond appropriately to all alleged violations. | E | Standard survey | 2 Sep 2025 |
| 23 Jul 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 2 Sep 2025 |
| 23 Jul 2025 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Standard survey | 2 Sep 2025 |
| 23 Jul 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 2 Sep 2025 |
| 23 Jul 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 2 Sep 2025 |
| 23 Jul 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 2 Sep 2025 |
| 23 Jul 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 2 Sep 2025 |
| 23 Jul 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 2 Sep 2025 |
| 23 Jul 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 2 Sep 2025 |
| 23 Jul 2025 | F0732 | Post nurse staffing information every day. | B | Standard survey | 2 Sep 2025 |
| 10 Apr 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 10 May 2025 |
| 10 Apr 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 10 May 2025 |
| 10 Apr 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 10 May 2025 |
| 10 Apr 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Complaint investigation | 10 May 2025 |
| 10 Apr 2025 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Complaint investigation | 10 May 2025 |
| 13 Mar 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 20 Apr 2025 |
| 13 Mar 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E | Complaint investigation | 20 Apr 2025 |
| 13 Mar 2025 | F0687 | Provide appropriate foot care. | E | Complaint investigation | 20 Apr 2025 |
| 13 Mar 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Complaint investigation | 20 Apr 2025 |
| 13 Mar 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 20 Apr 2025 |
| 13 Mar 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 20 Apr 2025 |
| 6 Jan 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | K | Complaint investigation | 3 Feb 2025 |
| 6 Jan 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Complaint investigation | 3 Feb 2025 |
| 28 Aug 2024 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | 27 Sep 2024 |
| 28 Aug 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 27 Sep 2024 |
| 28 Aug 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Complaint investigation | 27 Sep 2024 |
| 24 Jul 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 26 Aug 2024 |
| 24 Jul 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 26 Aug 2024 |
| 24 Jul 2024 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 26 Aug 2024 |
| 24 Jul 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 26 Aug 2024 |
| 24 Jul 2024 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | B | Standard survey | 26 Aug 2024 |
| 24 Jul 2024 | F0641 | Ensure each resident receives an accurate assessment. | B | Standard survey | 26 Aug 2024 |
| 24 Jul 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E | Complaint investigation | 26 Aug 2024 |
| 24 Jul 2024 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Complaint investigation | 26 Aug 2024 |
| 24 Jul 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 26 Aug 2024 |
| 24 Jul 2024 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Complaint investigation | 26 Aug 2024 |
| 21 Sep 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | K | Standard survey | 16 Oct 2023 |
| 21 Sep 2023 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | K | Standard survey | 16 Oct 2023 |
| 21 Sep 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | E | Complaint investigation | 16 Oct 2023 |
| 21 Sep 2023 | F0603 | Protect each resident from separation (from other residents, his/her room, or confinement to his/her room). | E | Standard survey | 16 Oct 2023 |
| 21 Sep 2023 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | E | Standard survey | 16 Oct 2023 |
| 21 Sep 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | Standard survey | 16 Oct 2023 |
| 21 Sep 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 16 Oct 2023 |
| 21 Sep 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 16 Oct 2023 |
| 21 Sep 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 16 Oct 2023 |
| 21 Sep 2023 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 16 Oct 2023 |
| 21 Sep 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 16 Oct 2023 |
| 21 Sep 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 16 Oct 2023 |
| 21 Sep 2023 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 16 Oct 2023 |
| 21 Sep 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 16 Oct 2023 |
| 21 Sep 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Complaint investigation | 16 Oct 2023 |
| 21 Sep 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 16 Oct 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 6 Jan 2025 | Fine | $93,873 | |
| 21 Sep 2023 | Fine | $66,099 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Louisiana average. Turnover: nursing staff 47.5%, RNs 20.0%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Louisiana median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 16.9% | 17.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.5% | 0.9% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.8% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 4.1% | 3.2% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 3.5% | 2.3% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 20.6% | 16.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 9.6% | 4.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 30.1% | 21.2% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Chateau Living Center Of Kenner, Llc. Chain: Plantation Management Company (16 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Highpoint Healthcare LLC | 5% or greater direct ownership interest | 50% | 07/09/2008 |
| Highpoint Healthcare LLC | Operational/managerial control | NOT APPLICABLE | 07/09/2008 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Jefferson County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| East Jefferson General Hospital - SNF | Metairie | 49 | 5 | 5 | 5 | 6 | 12.2 | — | 25 Feb 2026 |
| John A. Stassi II Community Care Center | Metairie | 124 | 5 | 4 | 2 | 21 | 16.9 | — | 3 Dec 2025 |
| Marrero Healthcare Center | Marrero | 105 | 5 | 5 | 2 | 18 | 17.1 | $46K | 24 Mar 2026 |
| Ochsner Medical Center Skilled Nursing Facility | Jefferson | 30 | 5 | 5 | 5 | 6 | 20.0 | $8K | 10 Mar 2025 |
| Bayside Healthcare Center | Gretna | 151 | 4 | 4 | 2 | 21 | 13.9 | — | 17 Sep 2025 |
| Wynhoven Community Care Center | Marrero | 188 | 3 | 2 | 3 | 20 | 10.6 | $48K | 22 Apr 2026 |
| Colonial Oaks Living Center | Metairie | 110 | 2 | 3 | 1 | 25 | 22.7 | — | 5 May 2026 |
| Jefferson Healthcare Center | Jefferson | 222 | 1 | 2 | 1 | 39 | 17.6 | — | 8 Apr 2026 |
All 12 facilities in Jefferson County
Questions and answers
How many deficiencies has Chateau Living Center been cited for?
60 health deficiencies across the three most recent survey cycles, 3 at the actual-harm or immediate-jeopardy level. The Louisiana median is 21 per facility.
Has Chateau Living Center been fined?
Yes. CMS lists fines totalling $160K in the period covered.
How does staffing at Chateau Living Center compare?
Reported total nurse staffing is 3.0 hours per resident per day against a Louisiana median of 3.6 and a national average of 3.9.
Who operates Chateau Living Center?
It is part of the Plantation Management Company chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Highpoint Healthcare LLC and Highpoint Healthcare LLC. Individual owners and managers are not listed on this site.
When was Chateau Living Center last inspected?
The most recent survey or investigation in the CMS record is dated 29 Jun 2026; the most recent standard health survey was 23 Jul 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.