Delaware › New Castle County › Hockessin
Complete Care At Brackenville LLC
100 St. Claire Drive, Hockessin, DE 19707
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Complete Care At Brackenville LLC is a For-profit, limited liability company nursing home in Hockessin, Delaware, certified for 104 beds and caring for about 99 residents a day.
CMS gives it 4 of 5 stars overall, above the Delaware median of 3; the health inspection rating is 3, staffing 3 and quality measures 5.
Inspectors recorded 30 health deficiencies across the three most recent survey cycles (9, 5, 16 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 28.8 per 100 beds, about the same as the state median of 35.0.
CMS lists 1 penalty in the period covered: fines totalling $17K.
Reported nurse staffing is 3.9 hours per resident per day (0.7 RN), close to the Delaware median of 3.9; nursing staff turnover is 51.9%.
Compared with county, state and nation
| Measure | This facility | New Castle Co. median | Delaware median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 30 | 33 | 33 | 28.7 |
| Citations per 100 beds | 28.8 | 35.7 | 35.0 | 26.8 |
| Total nurse hours per resident day | 3.9 | 3.9 | 3.9 | 3.9 |
| RN hours per resident day | 0.7 | 0.8 | 0.8 | 0.7 |
| Nursing staff turnover | 51.9% | 44.9% | 41.7% | 45.8% |
| Fines listed | $16,801 | $32,394 | $34,838 | — |
County and state figures are medians across facilities (25 in the county, 44 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Delaware average per facility for the same cycle, as published by CMS. Standard health survey dates: 5 Mar 2026, 14 Feb 2025.
Severity mix: G ×1 D ×22 E ×7
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 5 Mar 2026 | F0610 | Respond appropriately to all alleged violations. | E | Complaint investigation | 15 Apr 2026 |
| 5 Mar 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E | Standard survey | 15 Apr 2026 |
| 5 Mar 2026 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 15 Apr 2026 |
| 5 Mar 2026 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 15 Apr 2026 |
| 5 Mar 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 15 Apr 2026 |
| 5 Mar 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 15 Apr 2026 |
| 15 Sep 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 30 Oct 2025 |
| 15 Sep 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 30 Oct 2025 |
| 15 Sep 2025 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 30 Oct 2025 |
| 14 Feb 2025 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Standard survey | 24 Mar 2025 |
| 14 Feb 2025 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 24 Mar 2025 |
| 14 Feb 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 24 Mar 2025 |
| 14 Feb 2025 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Standard survey | 24 Mar 2025 |
| 14 Feb 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | Complaint investigation | 24 Mar 2025 |
| 2 Feb 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 19 Mar 2024 |
| 2 Feb 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 19 Mar 2024 |
| 2 Feb 2024 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Complaint investigation | 19 Mar 2024 |
| 2 Feb 2024 | F0809 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Complaint investigation | 19 Mar 2024 |
| 2 Feb 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Complaint investigation | 19 Mar 2024 |
| 2 Feb 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 19 Mar 2024 |
| 2 Feb 2024 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Complaint investigation | 19 Mar 2024 |
| 2 Feb 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 19 Mar 2024 |
| 2 Feb 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 19 Mar 2024 |
| 2 Feb 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 19 Mar 2024 |
| 2 Feb 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Complaint investigation | 19 Mar 2024 |
| 2 Feb 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 19 Mar 2024 |
| 2 Feb 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 19 Mar 2024 |
| 2 Feb 2024 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Complaint investigation | 19 Mar 2024 |
| 2 Feb 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 19 Mar 2024 |
| 2 Feb 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 19 Mar 2024 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 2 Feb 2024 | Fine | $16,801 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Delaware average. Turnover: nursing staff 51.9%, RNs 47.8%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Delaware median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 6.0% | 11.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.3% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 8.1% | 2.8% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.5% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 14.5% | 14.5% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.3% | 3.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 6.1% | 10.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Chain: Complete Care (85 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Pc De Opcos LLC | 5% or greater direct ownership interest | 100% | 06/01/2021 |
| Pc Wta Opco Holdco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 06/01/2021 |
| Welltower Inc | 5% or greater security interest | NOT APPLICABLE | 06/01/2021 |
| Brackenville Center Realty | Adp of the snf | NOT APPLICABLE | 06/01/2021 |
| Pc Wta Acquisition LLC | Adp of the snf | NOT APPLICABLE | 06/01/2021 |
| Pc Wta Multi-State LLC | Adp of the snf | NOT APPLICABLE | 06/01/2021 |
| Peace Capital Holdings LLC | Adp of the snf | NOT APPLICABLE | 06/01/2021 |
| Welltower Inc | Adp of the snf | NOT APPLICABLE | 06/01/2021 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in New Castle County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Cadia Rehabilitation Silverside | Wilmington | 116 | 5 | 3 | 5 | 29 | 25.0 | $11K | 27 Apr 2026 |
| Encore At Foulk | Wilmington | 46 | 5 | 5 | 5 | 12 | 26.1 | $14K | 13 Apr 2026 |
| Exceptional Care For Children | Newark | 46 | 5 | 5 | — | 5 | 10.9 | — | 19 May 2026 |
| Jeanne Jugan Residence | Newark | 40 | 5 | 4 | 5 | 14 | 35.0 | — | 10 Apr 2026 |
| Willowbrooke Court At Cokesbury Village | Hockessin | 10 | 5 | 4 | 5 | 11 | 110.0 | — | 29 Jul 2025 |
| Willowbrooke Court At Country House | Wilmington | 14 | 5 | 5 | 5 | 5 | 35.7 | — | 26 Feb 2025 |
| Cadia Rehabilitation Pike Creek | Wilmington | 177 | 4 | 3 | 2 | 35 | 19.8 | $106K | 1 Jul 2026 |
| Complete Care At Hillside LLC | Wilmington | 106 | 4 | 3 | 3 | 35 | 33.0 | — | 30 Jan 2026 |
All 25 facilities in New Castle County
Questions and answers
How many deficiencies has Complete Care At Brackenville LLC been cited for?
30 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Delaware median is 33 per facility.
Has Complete Care At Brackenville LLC been fined?
Yes. CMS lists fines totalling $17K in the period covered.
How does staffing at Complete Care At Brackenville LLC compare?
Reported total nurse staffing is 3.9 hours per resident per day against a Delaware median of 3.9 and a national average of 3.9.
Who operates Complete Care At Brackenville LLC?
It is part of the Complete Care chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Pc De Opcos LLC and Pc Wta Opco Holdco LLC. Individual owners and managers are not listed on this site.
When was Complete Care At Brackenville LLC last inspected?
The most recent survey or investigation in the CMS record is dated 5 Mar 2026; the most recent standard health survey was 5 Mar 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.