Regal Heights Healthcare & Rehab CenterCMS ratings, inspections and fines
- Address
- 6525 Lancaster Pike, Hockessin, DE 19707
- CCN
- 085006
- Ownership type
- For-profit, corporation
- Certified beds
- 172
- Residents per day
- 165
- CMS flags
- CMS abuse icon
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Regal Heights Healthcare & Rehab Center an overall rating of 2 of 5 stars. The last standard survey was on 23 May 2025. The latest survey cycle has 19 health citations. The median for nursing homes in Delaware is 9. CMS lists 4 fines with a total of $119,899 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | New Castle County median | Delaware median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 2 | 3.0 | 3.0 | 3.0 |
| Health inspection rating | 2 | 3.0 | 3.0 | 2.8 |
| Staffing rating | 4 | 4.0 | 4.0 | 2.9 |
| Quality measure rating | 2 | 5.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 25 homes in the county, 44 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Delaware median |
|---|---|---|---|
| Cycle 1 (latest) | 23 May 2025 | 19 | 9 |
| Cycle 2 | 1 May 2024 | 19 | 12 |
| Cycle 3 | No date | 27 | 10 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | K0 | L0 | |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | C0 |
Survey cycle 1 (latest): 19 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 23 May 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | Complaint investigation | 7 Jul 2026 |
| 23 May 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Complaint investigation | 7 Jul 2026 |
| 23 May 2026 | F0610 | Respond appropriately to all alleged violations. | E | Complaint investigation | 7 Jul 2026 |
| 23 May 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 8 Jul 2025 |
| 23 May 2025 | F0551 | Give the resident's representative the ability to exercise the resident's rights. | D | Standard survey | 8 Jul 2025 |
| 23 May 2025 | F0559 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. | D | Standard survey | 8 Jul 2025 |
| 23 May 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 8 Jul 2025 |
| 23 May 2025 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 8 Jul 2025 |
| 23 May 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 8 Jul 2025 |
| 23 May 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 8 Jul 2025 |
| 23 May 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 8 Jul 2025 |
| 23 May 2025 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 8 Jul 2025 |
| 23 May 2025 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 8 Jul 2025 |
| 23 May 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 8 Jul 2025 |
| 23 May 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 8 Jul 2025 |
| 23 May 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 8 Jul 2025 |
| 23 May 2025 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 8 Jul 2025 |
| 23 May 2025 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Standard survey | 8 Jul 2025 |
| 23 May 2025 | F0940 | Develop, implement, and/or maintain an effective training program for all new and existing staff members. | D | Standard survey | 8 Jul 2025 |
Survey cycle 2: 19 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 23 May 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 8 Jul 2025 |
| 23 May 2025 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | G | Complaint investigation | 23 May 2025 |
| 23 May 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 8 Jul 2025 |
| 23 May 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 8 Jul 2025 |
| 10 Feb 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 5 Mar 2025 |
| 10 Feb 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 13 Oct 2024 |
| 10 Feb 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 5 Mar 2025 |
| 10 Feb 2025 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 5 Mar 2025 |
| 10 Feb 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 5 Mar 2025 |
| 10 Feb 2025 | F0908 | Keep all essential equipment working safely. | D | Complaint investigation | 5 Mar 2025 |
| 1 May 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 29 May 2024 |
| 1 May 2024 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 29 May 2024 |
| 1 May 2024 | F0620 | Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide. | B | Standard survey | 29 May 2024 |
| 1 May 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | B | Complaint investigation | 29 May 2024 |
| 1 May 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 29 May 2024 |
| 1 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 29 May 2024 |
| 1 May 2024 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 29 May 2024 |
| 1 May 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 29 May 2024 |
| 1 May 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Standard survey | 29 May 2024 |
Survey cycle 3: 27 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 1 May 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | Complaint investigation | 29 May 2024 |
| 1 May 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 29 May 2024 |
| 1 May 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Complaint investigation | 29 May 2024 |
| 1 May 2024 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Complaint investigation | 29 May 2024 |
| 1 May 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 29 May 2024 |
| 1 May 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 1 Jan 2024 |
| 1 May 2024 | F0712 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. | E | Complaint investigation | 29 May 2024 |
| 1 May 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | Complaint investigation | 29 May 2024 |
| 8 Jun 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | B | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0553 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | D | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 15 Aug 2023 |
| 8 Jun 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0814 | Dispose of garbage and refuse properly. | F | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 10 Aug 2023 |
| 8 Jun 2023 | F0943 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | E | Standard survey | 10 Aug 2023 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 23 May 2026 | Fine | $72,900 | |
| 23 May 2025 | Fine | $17,760 | |
| 10 Feb 2025 | Fine | $12,438 | |
| 1 May 2024 | Fine | $16,801 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Delaware median | Delaware average (CMS) |
|---|---|---|---|
| All nurse staff | 3.86 | 3.90 | 4.35 |
| Registered nurses (RN) | 0.46 | 0.80 | 0.97 |
| Licensed practical nurses (LPN) | 1.26 | 0.98 | |
| Nurse aides | 2.14 | 2.40 | |
| All nurse staff, weekends | 3.66 | 3.60 | 3.89 |
- Nurse staff turnover in a year
- 41.7%
- Nurse staff turnover, Delaware median
- 41.7%
- RN turnover in a year
- 45.0%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Delaware median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 16.5% | 11.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.6% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 3.6% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 5.1% | 2.8% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.9% | 0.5% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 15.4% | 14.5% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.9% | 3.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 14.7% | 10.3% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- Regal Heights Healthcare & Rehab Center, LLC
- Chain
- Nationwide Healthcare Services (7 homes in the CMS chain file)
The CMS ownership record of this home lists no organisation.
The site shows organisations only. It does not show the names of persons.
Other homes in New Castle County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Willowbrooke Court at Cokesbury Village | Hockessin | 5 of 5 | 4 | $0 | 29 Jul 2025 | |
| Coral Springs Rehab & Healthcare | Wilmington | 2 of 5 | 8 | $99,184 | 8 Dec 2025 | |
| Cadia Rehabilitation Pike Creek | Wilmington | 4 of 5 | 6 | $105,729 | 15 May 2026 | |
| Complete Care at Brackenville LLC | Hockessin | 4 of 5 | 9 | $16,801 | 5 Mar 2026 | |
| Pike Creek Nursing & Rehabilitation CenterSpecial Focus candidate | Wilmington | 2 of 5 | 32 | $484,596 | 10 Sep 2024 | |
| Stonegates | Greenville | 4 of 5 | 6 | $48,696 | 12 Dec 2025 | |
| Willowbrooke Court at Country House | Wilmington | 5 of 5 | 0 | $0 | 23 Mar 2026 | |
| Excelcare at Wilmington LLC | Wilmington | 3 of 5 | 3 | $38,290 | 13 Mar 2025 | |
| Excelcare at Newark LLC | Newark | 2 of 5 | 12 | $29,309 | 1 Apr 2026 | |
| Complete Care at Hillside LLC | Wilmington | 4 of 5 | 20 | $0 | 6 Feb 2025 | |
| Regency Healthcare & Rehab Center | Wilmington | 4 of 5 | 2 | $77,867 | 1 Jul 2025 | |
| Kentmere Rehabilitation and Healthcare Center | Wilmington | 3 of 5 | 5 | $8,278 | 13 Dec 2025 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Regal Heights Healthcare & Rehab Center (CCN 085006). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/regal-heights-healthcare-rehab-center-hockessin-de-085006/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Regal Heights Healthcare & Rehab Center last inspected?
- The latest inspection with a citation in the CMS record was on 23 May 2026. It was a complaint investigation. It gave 3 citations. The standard survey before the last one was on 1 May 2024.
- Who operates Regal Heights Healthcare & Rehab Center?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain Nationwide Healthcare Services. The CMS ownership file names no organisation for this home. This site does not show the names of persons.
- Is Regal Heights Healthcare & Rehab Center a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Delaware as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.