Complete Care at GlendaleCMS ratings, inspections and fines
- Address
- 4 Hazel Ave, Naugatuck, CT 06770
- CCN
- 075240
- Ownership type
- For-profit, corporation
- Certified beds
- 120
- Chain
- Complete Care
- Residents per day
- 111
- CMS flags
- None in the CMS record
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Complete Care at Glendale an overall rating of 4 of 5 stars. The last standard survey was on 14 Jan 2026. The latest survey cycle has 12 health citations. The median for nursing homes in Connecticut is 12. CMS lists no fines for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Changes in the CMS recordFeed of changes in Connecticut (RSS)
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Naugatuck Valley Planning Region median | Connecticut median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 4 | 4.0 | 3.0 | 3.0 |
| Health inspection rating | 3 | 3.0 | 3.0 | 2.8 |
| Staffing rating | 2 | 3.0 | 3.0 | 2.9 |
| Quality measure rating | 5 | 3.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 20 homes in the planning region, 191 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Connecticut median |
|---|---|---|---|
| Cycle 1 (latest) | 14 Jan 2026 | 12 | 12 |
| Cycle 2 | 26 Jan 2024 | 13 | 13 |
| Cycle 3 | No date | 6 | 7 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | K0 | L0 | |
| Actual harm that is not immediate jeopardy | G0 | H0 | I0 |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 12 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 3 Feb 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 12 Mar 2026 |
| 14 Jan 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Standard survey | 23 Feb 2026 |
| 14 Jan 2026 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 23 Feb 2026 |
| 14 Jan 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 23 Feb 2026 |
| 14 Jan 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 23 Feb 2026 |
| 14 Jan 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 23 Feb 2026 |
| 14 Jan 2026 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 23 Feb 2026 |
| 14 Jan 2026 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 23 Feb 2026 |
| 14 Jan 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 23 Feb 2026 |
| 14 Jan 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 23 Feb 2026 |
| 14 Jan 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 23 Feb 2026 |
| 14 Jan 2026 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D | Standard survey | 23 Feb 2026 |
Survey cycle 2: 13 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 15 May 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 12 Jun 2025 |
| 15 May 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 21 Apr 2025 |
| 26 Jan 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 22 Feb 2024 |
| 26 Jan 2024 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 22 Feb 2024 |
| 26 Jan 2024 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 22 Feb 2024 |
| 26 Jan 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 22 Feb 2024 |
| 26 Jan 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 22 Feb 2024 |
| 26 Jan 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 22 Feb 2024 |
| 26 Jan 2024 | F0711 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. | D | Standard survey | 22 Feb 2024 |
| 26 Jan 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 22 Feb 2024 |
| 26 Jan 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 22 Feb 2024 |
| 26 Jan 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 22 Feb 2024 |
| 26 Jan 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 22 Feb 2024 |
Survey cycle 3: 6 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 4 Jan 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 12 Dec 2023 |
| 31 Aug 2021 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 1 Oct 2021 |
| 31 Aug 2021 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 1 Oct 2021 |
| 31 Aug 2021 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 1 Oct 2021 |
| 31 Aug 2021 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 1 Oct 2021 |
| 31 Aug 2021 | F0908 | Keep all essential equipment working safely. | E | Standard survey | 1 Oct 2021 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
CMS lists no fine and no payment denial for this home in its penalties file.
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Connecticut median | Connecticut average (CMS) |
|---|---|---|---|
| All nurse staff | 3.50 | 3.70 | 3.73 |
| Registered nurses (RN) | 0.61 | 0.60 | 0.69 |
| Licensed practical nurses (LPN) | 0.86 | 0.82 | |
| Nurse aides | 2.03 | 2.22 | |
| All nurse staff, weekends | 3.15 | 3.30 | 3.37 |
- Nurse staff turnover in a year
- 35.7%
- Nurse staff turnover, Connecticut median
- 35.9%
- RN turnover in a year
- 30.0%
- Administrators who left in a year
- 2
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Connecticut median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 37.7% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.4% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.6% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.4% | 3.1% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.5% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 29.7% | 15.3% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.4% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 10.1% | 17.6% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- Complete Care at Glendale LLC
- Chain
- Complete Care (85 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| PC Ct Opcos LLC | 5% or greater direct ownership interest | 100% | 1 Sep 2021 |
| PC Wta Opco Holdco LLC | 5% or greater indirect ownership interest | 1 Sep 2021 | |
| Welltower Inc | 5% or greater security interest | 1 Sep 2021 | |
| Aurora Guardian Ct Co-Borrower LLC | Adp of the snf | 1 Sep 2021 | |
| Aurora Guardian Ct Holdco, LLC | Adp of the snf | 1 Sep 2021 | |
| Aurora Guardian Ct Mezz Borrower LLC | Adp of the snf | 1 Sep 2021 | |
| Aurora Guardian Ct Realty, LLC | Adp of the snf | 1 Sep 2021 | |
| Aurora Guardian Partners Ct LLC | Adp of the snf | 1 Sep 2021 | |
| Glendale Center Realty, LLC (Complete Care at Glendale) | Adp of the snf | 1 Sep 2021 | |
| PC Wta Acquisition LLC | Adp of the snf | 1 Sep 2021 | |
| PC Wta Ct LLC | Adp of the snf | 1 Sep 2021 | |
| Peace Capital Holdings LLC | Adp of the snf | 1 Sep 2021 | |
| Welltower Inc | Adp of the snf | 1 Sep 2021 |
The site shows organisations only. It does not show the names of persons.
Other homes in Naugatuck Valley Planning Region
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Beacon Brook Center for Health & Rehabilitation | Naugatuck | 2 of 5 | 16 | $16,801 | 5 Jan 2026 | |
| Shady Knoll Center for Health & Rehabilitation | Seymour | 2 of 5 | 13 | $0 | 30 Jun 2025 | |
| Cheshire House Health Care Facility & Rehab Center | Waterbury | 2 of 5 | 17 | $0 | 22 Apr 2025 | |
| Complete Care at Middlebury | Middlebury | 5 of 5 | 1 | $12,735 | 20 Jun 2025 | |
| Waterbury Center for Nursing & Rehabilitation LLC | Waterbury | 5 of 5 | 7 | $0 | 20 Dec 2024 | |
| Apple Rehab Watertown | Watertown | 4 of 5 | 7 | $25,058 | 27 Mar 2026 | |
| Autumn Lake Healthcare at Bucks Hill | Waterbury | 4 of 5 | 12 | $0 | 6 Dec 2024 | |
| Lutheran Home of Southbury Inc | Southbury | 3 of 5 | 15 | $0 | 17 Jun 2025 | |
| Skyview Rehab and Nursing | Wallingford | 3 of 5 | 20 | $0 | 16 Mar 2026 | |
| Pomperaug Woods Health Center | Southbury | 4 of 5 | 9 | $20,872 | 16 Oct 2024 | |
| Masonicare Health Center | Wallingford | 2 of 5 | 9 | $13,085 | 9 Dec 2024 | |
| River Glen Health Care Center | Southbury | 5 of 5 | 10 | $0 | 15 Aug 2025 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Complete Care at Glendale (CCN 075240). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/complete-care-at-glendale-naugatuck-ct-075240/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Complete Care at Glendale last inspected?
- The latest inspection with a citation in the CMS record was on 3 Feb 2026. It was a complaint investigation. It gave 1 citation. The standard survey before the last one was on 26 Jan 2024.
- Who operates Complete Care at Glendale?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain Complete Care. The CMS ownership file names no organisation for operational or managerial control. This site does not show the names of persons.
- Is Complete Care at Glendale a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Connecticut as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.