Maryland › Baltimore County › Dundalk
Complete Care At Heritage LLC
7232 German Hill Road, Dundalk, MD 21222
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 177 beds, Complete Care At Heritage LLC serves Dundalk in Baltimore County, Maryland and has taken Medicare and Medicaid residents since 1981.
CMS gives it 2 of 5 stars overall, below the Maryland median of 3; the health inspection rating is 1, staffing 2 and quality measures 5.
Inspectors recorded 72 health deficiencies across the three most recent survey cycles (27, 27, 18 by cycle, most recent first), 3 of them at the actual-harm or immediate-jeopardy level. That is 40.7 per 100 beds, about the same as the state median of 43.7.
CMS lists 2 penalties in the period covered: fines totalling $130K.
Reported nurse staffing is 3.4 hours per resident per day (0.7 RN), close to the Maryland median of 3.6; nursing staff turnover is 59.0%.
CMS flags that the facility carries the CMS abuse icon.
Compared with county, state and nation
| Measure | This facility | Baltimore Co. median | Maryland median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 72 | 55 | 45 | 28.7 |
| Citations per 100 beds | 40.7 | 46.5 | 43.7 | 26.8 |
| Total nurse hours per resident day | 3.4 | 3.6 | 3.6 | 3.9 |
| RN hours per resident day | 0.7 | 0.7 | 0.7 | 0.7 |
| Nursing staff turnover | 59.0% | 46.2% | 41.5% | 45.8% |
| Fines listed | $129,919 | $0 | $0 | — |
County and state figures are medians across facilities (43 in the county, 221 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Maryland average per facility for the same cycle, as published by CMS. Standard health survey dates: 16 Sep 2025, 22 Aug 2023.
Severity mix: J ×2 G ×1 D ×54 E ×14 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 25 Feb 2026 | F0641 | Ensure each resident receives an accurate assessment. | E | Complaint investigation | 31 Mar 2026 |
| 25 Feb 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | Past Non-Compliance |
| 25 Feb 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 31 Mar 2026 |
| 25 Feb 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 31 Mar 2026 |
| 25 Feb 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 31 Mar 2026 |
| 16 Sep 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 29 Oct 2025 |
| 16 Sep 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 29 Oct 2025 |
| 16 Sep 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 29 Oct 2025 |
| 16 Sep 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | Standard survey | 29 Oct 2025 |
| 16 Sep 2025 | F0732 | Post nurse staffing information every day. | C | Standard survey | 29 Oct 2025 |
| 26 Feb 2025 | F0760 | Ensure that residents are free from significant medication errors. | J | Complaint investigation | 2 May 2025 |
| 22 Aug 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 6 Oct 2023 |
| 22 Aug 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 6 Oct 2023 |
| 22 Aug 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 14 Nov 2023 |
| 22 Aug 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Complaint investigation | 6 Oct 2023 |
| 22 Aug 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 14 Nov 2023 |
| 22 Aug 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Standard survey | 6 Oct 2023 |
| 22 Aug 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 6 Oct 2023 |
| 22 Aug 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 14 Nov 2023 |
| 22 Aug 2023 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | E | Complaint investigation | 6 Oct 2023 |
| 22 Aug 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 6 Oct 2023 |
| 22 Aug 2023 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Standard survey | 6 Oct 2023 |
| 22 Aug 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 6 Oct 2023 |
| 22 Aug 2023 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Complaint investigation | 6 Oct 2023 |
| 22 Aug 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 6 Oct 2023 |
| 22 Aug 2023 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 6 Oct 2023 |
| 22 Aug 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 6 Oct 2023 |
| 22 Aug 2023 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Complaint investigation | 6 Oct 2023 |
| 22 Aug 2023 | F0728 | Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training. | D | Standard survey | 6 Oct 2023 |
| 22 Aug 2023 | F0732 | Post nurse staffing information every day. | D | Standard survey | 6 Oct 2023 |
| 22 Aug 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 14 Nov 2023 |
| 22 Aug 2023 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 6 Oct 2023 |
| 22 Aug 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 14 Nov 2023 |
| 22 Aug 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 14 Nov 2023 |
| 22 Aug 2023 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D | Standard survey | 6 Oct 2023 |
| 22 Aug 2023 | F0940 | Develop, implement, and/or maintain an effective training program for all new and existing staff members. | D | Complaint investigation | 6 Oct 2023 |
| 22 Aug 2023 | F0949 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. | D | Complaint investigation | 6 Oct 2023 |
| 22 Jan 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0711 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. | D | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0730 | Observe each nurse aide's job performance and give regular training. | D | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 8 Mar 2019 |
| 22 Jan 2019 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 8 Mar 2019 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 26 Feb 2025 | Fine | $60,132 | |
| 22 Aug 2023 | Fine | $69,787 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Maryland average. Turnover: nursing staff 59.0%, RNs 79.5%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Maryland median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 11.4% | 20.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.0% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.4% | 0.9% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.0% | 2.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.8% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 16.5% | 20.7% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.6% | 5.3% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 7.0% | 11.9% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Complete Care At Heritage Llc. Chain: Complete Care (85 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Pc Wta Opco Holdco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2021 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Baltimore County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Broadmead | Cockeysville | 70 | 5 | 5 | 5 | 12 | 17.1 | — | 20 Nov 2025 |
| Charlestown Community Inc | Catonsville | 103 | 5 | 4 | 5 | 42 | 40.8 | — | 6 May 2026 |
| Chestnut Grn Hlth Ctr Blakehur | Towson | 49 | 5 | 4 | 5 | 20 | 40.8 | — | 18 Dec 2025 |
| Complete Care At Multi Medical Center LLC | Towson | 118 | 5 | 4 | 3 | 34 | 28.8 | — | 2 Mar 2026 |
| Edenwald | Towson | 70 | 5 | 5 | 5 | 12 | 17.1 | — | 30 Mar 2026 |
| Future Care Cherrywood | Reisterstown | 151 | 5 | 4 | 4 | 66 | 43.7 | — | 14 Apr 2026 |
| Future Care Northpoint | Baltimore | 180 | 5 | 4 | 3 | 34 | 18.9 | — | 27 Oct 2025 |
| Future Care Old Court | Randallstown | 141 | 5 | 5 | 4 | 22 | 15.6 | — | 17 Mar 2026 |
All 43 facilities in Baltimore County
Questions and answers
How many deficiencies has Complete Care At Heritage LLC been cited for?
72 health deficiencies across the three most recent survey cycles, 3 at the actual-harm or immediate-jeopardy level. The Maryland median is 45 per facility.
Has Complete Care At Heritage LLC been fined?
Yes. CMS lists fines totalling $130K in the period covered.
How does staffing at Complete Care At Heritage LLC compare?
Reported total nurse staffing is 3.4 hours per resident per day against a Maryland median of 3.6 and a national average of 3.9.
Who operates Complete Care At Heritage LLC?
It is part of the Complete Care chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Pc Wta Opco Holdco LLC. Individual owners and managers are not listed on this site.
When was Complete Care At Heritage LLC last inspected?
The most recent survey or investigation in the CMS record is dated 25 Feb 2026; the most recent standard health survey was 16 Sep 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.