Maryland › Baltimore County › Towson
Complete Care At Multi Medical Center LLC
7700 York Road, Towson, MD 21204
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Complete Care At Multi Medical Center LLC is a For-profit, limited liability company nursing home in Towson, Maryland, certified for 118 beds and caring for about 106 residents a day.
CMS gives it 5 of 5 stars overall, above the Maryland median of 3; the health inspection rating is 4, staffing 3 and quality measures 5.
Inspectors recorded 34 health deficiencies across the three most recent survey cycles (12, 11, 11 by cycle, most recent first), none at the actual-harm level. That is 28.8 per 100 beds, fewer than the state median of 43.7.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 4.1 hours per resident per day (1.0 RN), close to the Maryland median of 3.6; nursing staff turnover is 36.4%.
Compared with county, state and nation
| Measure | This facility | Baltimore Co. median | Maryland median | US average |
|---|---|---|---|---|
| Overall star rating | 5 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 34 | 55 | 45 | 28.7 |
| Citations per 100 beds | 28.8 | 46.5 | 43.7 | 26.8 |
| Total nurse hours per resident day | 4.1 | 3.6 | 3.6 | 3.9 |
| RN hours per resident day | 1.0 | 0.7 | 0.7 | 0.7 |
| Nursing staff turnover | 36.4% | 46.2% | 41.5% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (43 in the county, 221 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Maryland average per facility for the same cycle, as published by CMS. Standard health survey dates: 2 Mar 2026, 8 Nov 2024.
Severity mix: D ×28 E ×4 F ×1 B ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 2 Mar 2026 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 19 Mar 2026 |
| 2 Mar 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Standard survey | 19 Mar 2026 |
| 2 Mar 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 19 Mar 2026 |
| 2 Mar 2026 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 19 Mar 2026 |
| 2 Mar 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 19 Mar 2026 |
| 2 Mar 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 19 Mar 2026 |
| 2 Mar 2026 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Complaint investigation | 19 Mar 2026 |
| 2 Mar 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 19 Mar 2026 |
| 2 Mar 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 19 Mar 2026 |
| 2 Mar 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 19 Mar 2026 |
| 2 Mar 2026 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Standard survey | 19 Mar 2026 |
| 2 Mar 2026 | F0732 | Post nurse staffing information every day. | B | Standard survey | 19 Mar 2026 |
| 8 Nov 2024 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | F | Standard survey | 20 Dec 2024 |
| 8 Nov 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 20 Dec 2024 |
| 8 Nov 2024 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | D | Standard survey | 20 Dec 2024 |
| 8 Nov 2024 | F0574 | The resident has the right to receive notices in a format and a language he or she understands. | D | Standard survey | 20 Dec 2024 |
| 8 Nov 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 20 Dec 2024 |
| 8 Nov 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 20 Dec 2024 |
| 8 Nov 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 20 Dec 2024 |
| 8 Nov 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 20 Dec 2024 |
| 8 Nov 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 20 Dec 2024 |
| 8 Nov 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 20 Dec 2024 |
| 8 Nov 2024 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | Standard survey | 20 Dec 2024 |
| 23 Aug 2019 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 20 Sep 2019 |
| 23 Aug 2019 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 20 Sep 2019 |
| 23 Aug 2019 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Standard survey | 20 Sep 2019 |
| 23 Aug 2019 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | D | Standard survey | 20 Sep 2019 |
| 23 Aug 2019 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 20 Sep 2019 |
| 23 Aug 2019 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 20 Sep 2019 |
| 23 Aug 2019 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 20 Sep 2019 |
| 23 Aug 2019 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Standard survey | 20 Sep 2019 |
| 23 Aug 2019 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 20 Sep 2019 |
| 23 Aug 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 20 Sep 2019 |
| 23 Aug 2019 | F0908 | Keep all essential equipment working safely. | D | Standard survey | 20 Sep 2019 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Maryland average. Turnover: nursing staff 36.4%, RNs 40.7%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Maryland median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 10.2% | 20.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.9% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.7% | 0.9% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.2% | 2.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.4% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 17.1% | 20.7% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 8.8% | 5.3% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 4.2% | 11.9% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Chain: Complete Care (85 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Pc Wta Opco Holdco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2021 |
| Welltower Op, LLC | 5% or greater security interest | NOT APPLICABLE | 05/01/2023 |
| Aurora Guardian Partners M7 LLC | Adp of the snf | NOT APPLICABLE | 04/28/2023 |
| Pc Wta Acquisition LLC | Adp of the snf | NOT APPLICABLE | 05/01/2021 |
| Pc Wta M7 LLC | Adp of the snf | NOT APPLICABLE | 05/01/2021 |
| Peace Capital Holdings LLC | Adp of the snf | NOT APPLICABLE | 05/01/2021 |
| Voorhees Center Nj Owner LLC | Adp of the snf | NOT APPLICABLE | 04/28/2023 |
| Welltower Op, LLC | Adp of the snf | NOT APPLICABLE | 05/01/2021 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Baltimore County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Broadmead | Cockeysville | 70 | 5 | 5 | 5 | 12 | 17.1 | — | 20 Nov 2025 |
| Charlestown Community Inc | Catonsville | 103 | 5 | 4 | 5 | 42 | 40.8 | — | 6 May 2026 |
| Chestnut Grn Hlth Ctr Blakehur | Towson | 49 | 5 | 4 | 5 | 20 | 40.8 | — | 18 Dec 2025 |
| Edenwald | Towson | 70 | 5 | 5 | 5 | 12 | 17.1 | — | 30 Mar 2026 |
| Future Care Cherrywood | Reisterstown | 151 | 5 | 4 | 4 | 66 | 43.7 | — | 14 Apr 2026 |
| Future Care Northpoint | Baltimore | 180 | 5 | 4 | 3 | 34 | 18.9 | — | 27 Oct 2025 |
| Future Care Old Court | Randallstown | 141 | 5 | 5 | 4 | 22 | 15.6 | — | 17 Mar 2026 |
| St. Joseph'S Nursing Home | Catonsville | 44 | 5 | 5 | 5 | 11 | 25.0 | — | 28 Jan 2026 |
All 43 facilities in Baltimore County
Questions and answers
How many deficiencies has Complete Care At Multi Medical Center LLC been cited for?
34 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Maryland median is 45 per facility.
Has Complete Care At Multi Medical Center LLC been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Complete Care At Multi Medical Center LLC compare?
Reported total nurse staffing is 4.1 hours per resident per day against a Maryland median of 3.6 and a national average of 3.9.
Who operates Complete Care At Multi Medical Center LLC?
It is part of the Complete Care chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Pc Wta Opco Holdco LLC. Individual owners and managers are not listed on this site.
When was Complete Care At Multi Medical Center LLC last inspected?
The most recent survey or investigation in the CMS record is dated 2 Mar 2026; the most recent standard health survey was 2 Mar 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.