Crestwood Health Care CenterCMS ratings, inspections and fines
- Address
- 11400 Mehl Avenue, Florissant, MO 63033
- CCN
- 265823
- Ownership type
- For-profit, limited liability company
- Certified beds
- 150
- Residents per day
- 139
- CMS flags
- CMS abuse icon
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Crestwood Health Care Center an overall rating of 1 of 5 stars. The last standard survey was on 1 May 2026. The latest survey cycle has 19 health citations. The median for nursing homes in Missouri is 9. CMS lists 2 fines with a total of $146,887 for this home in its penalties file. CMS also lists 1 payment denial.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | St. Louis County median | Missouri median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 2.0 | 2.0 | 3.0 |
| Health inspection rating | 1 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 1 | 1.0 | 2.0 | 2.9 |
| Quality measure rating | 2 | 3.0 | 3.0 | 3.6 |
A median is the middle value of the homes in the group: 69 homes in the county, 487 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Missouri median |
|---|---|---|---|
| Cycle 1 (latest) | 1 May 2026 | 19 | 9 |
| Cycle 2 | 21 Jun 2024 | 22 | 10 |
| Cycle 3 | No date | 43 | 9 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | L0 | ||
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | C0 |
Survey cycle 1 (latest): 19 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 26 Jun 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | Past Non-Compliance |
| 22 May 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | Past Non-Compliance |
| 1 May 2026 | F0568 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. | E | Standard survey | 15 Jun 2026 |
| 1 May 2026 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 15 Jun 2026 |
| 1 May 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 15 Jun 2026 |
| 1 May 2026 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | E | Complaint investigation | 20 Mar 2026 |
| 1 May 2026 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 15 Jun 2026 |
| 1 May 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 15 Jun 2026 |
| 1 May 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 15 Jun 2026 |
| 1 May 2026 | F0687 | Provide appropriate foot care. | D | Standard survey | 15 Jun 2026 |
| 1 May 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 15 Jun 2026 |
| 1 May 2026 | F0729 | Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining. | D | Standard survey | 15 Jun 2026 |
| 1 May 2026 | F0732 | Post nurse staffing information every day. | B | Standard survey | 15 Jun 2026 |
| 1 May 2026 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 15 Jun 2026 |
| 1 May 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 15 Jun 2026 |
| 1 May 2026 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | E | Standard survey | 15 Jun 2026 |
| 18 Nov 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | K | Complaint investigation | 13 Oct 2025 |
| 18 Nov 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 24 Nov 2025 |
| 22 Sep 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | Past Non-Compliance |
Survey cycle 2: 22 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 31 Jul 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 29 Aug 2025 |
| 31 Jul 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 29 Aug 2025 |
| 13 Jun 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 29 Aug 2025 |
| 13 Jun 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 10 Jul 2025 |
| 13 Jun 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 10 Jul 2025 |
| 13 Jun 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 10 Jul 2025 |
| 13 Jun 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 29 Aug 2025 |
| 25 Mar 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 22 Mar 2025 |
| 7 Mar 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 21 Mar 2025 |
| 19 Feb 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 5 Feb 2025 |
| 9 Jan 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 2 Jan 2025 |
| 20 Dec 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 14 Dec 2024 |
| 6 Nov 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 28 Oct 2024 |
| 23 Sep 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 21 Oct 2024 |
| 21 Jun 2024 | F0568 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. | E | Standard survey | 9 Aug 2024 |
| 21 Jun 2024 | F0570 | Assure the security of all personal funds of residents deposited with the facility. | E | Standard survey | 9 Aug 2024 |
| 21 Jun 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 9 Aug 2024 |
| 21 Jun 2024 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Standard survey | 9 Aug 2024 |
| 21 Jun 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 9 Aug 2024 |
| 21 Jun 2024 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Standard survey | 9 Aug 2024 |
| 21 Jun 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 9 Aug 2024 |
| 21 Jun 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 9 Aug 2024 |
Survey cycle 3: 43 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 6 May 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Complaint investigation | 23 May 2024 |
| 6 May 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 23 May 2024 |
| 19 Mar 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Complaint investigation | 23 May 2024 |
| 19 Mar 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 23 May 2024 |
| 19 Mar 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 22 Apr 2024 |
| 6 Feb 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 22 Mar 2024 |
| 6 Feb 2024 | F0760 | Ensure that residents are free from significant medication errors. | J | Complaint investigation | 22 Mar 2024 |
| 10 Jan 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 23 Dec 2023 |
| 8 Dec 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Complaint investigation | 23 May 2024 |
| 8 Dec 2023 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Complaint investigation | 21 Jan 2024 |
| 8 Dec 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 23 May 2024 |
| 8 Dec 2023 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 21 Jan 2024 |
| 8 Dec 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 22 Mar 2024 |
| 8 Dec 2023 | F0741 | Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents. | D | Complaint investigation | 21 Jan 2024 |
| 8 Dec 2023 | F0760 | Ensure that residents are free from significant medication errors. | J | Complaint investigation | 22 Mar 2024 |
| 6 Oct 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 2 Nov 2023 |
| 21 Jul 2021 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0558 | Reasonably accommodate the needs and preferences of each resident. | E | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0568 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. | E | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0569 | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. | E | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0576 | Ensure residents have reasonable access to and privacy in their use of communication methods. | D | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | E | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0610 | Respond appropriately to all alleged violations. | E | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0661 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0914 | Provide bedrooms that don't allow residents to see each other when privacy is needed. | D | Standard survey | 4 Sep 2021 |
| 21 Jul 2021 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Standard survey | 4 Sep 2021 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 18 Nov 2025 | Fine | $17,644 | |
| 8 Dec 2023 | Fine | $129,243 | |
| 8 Dec 2023 | Payment denial | 76 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Missouri median | Missouri average (CMS) |
|---|---|---|---|
| All nurse staff | 2.62 | 3.40 | 3.43 |
| Registered nurses (RN) | 0.16 | 0.40 | 0.46 |
| Licensed practical nurses (LPN) | 0.27 | 0.68 | |
| Nurse aides | 2.19 | 2.29 | |
| All nurse staff, weekends | 2.29 | 2.90 | 3.02 |
- Nurse staff turnover in a year
- 64.6%
- Nurse staff turnover, Missouri median
- 56.1%
- RN turnover in a year
- 50.0%
- Administrators who left in a year
- 2
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Missouri median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 29.9% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.4% | 1.6% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.1% | 3.6% | 2.8% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 16.5% | 16.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.5% | 4.1% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 78.5% | 21.0% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, limited liability company
- Legal business name
- Crestwood Health Care Center, L.L.C.
- Chain
- Reliant Care Management (34 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Reliant Care Management Company LLC | Operational/managerial control | 14 Feb 2008 |
The site shows organisations only. It does not show the names of persons.
Other homes in St. Louis County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Atrium Place Health and Rehabilitation | Saint Louis | 1 of 5 | 15 | $157,667 | 2 Aug 2024 | |
| Delmar Gardens North | Black Jack | 2 of 5 | 6 | $39,299 | 17 Nov 2025 | |
| Christian Extended Care & Rehabilitation | Saint Louis | 5 of 5 | 2 | $0 | 28 Mar 2025 | |
| Lakeview Post Acute | Florissant | 1 of 5 | 25 | $242,461 | 21 Oct 2024 | |
| Pillars of North County Health & Rehab Center, The | Florissant | 2 of 5 | 18 | $0 | 21 Mar 2025 | |
| Estates of St Louis, LLC, The | Saint Louis | 1 of 5 | 22 | $66,640 | 23 Dec 2024 | |
| Arbor Hills Care & Rehab Center | Ferguson | 1 of 5 | 15 | $282,840 | 20 Feb 2026 | |
| Hidden Lake Health Care Center | Saint Louis | 1 of 5 | 27 | $123,610 | 19 Aug 2024 | |
| Oak Knoll Skilled Nursing & Rehabilitation Center | Ferguson | 2 of 5 | 9 | $0 | 24 May 2024 | |
| Willowcreek Wellness & Rehabilitation | Florissant | 1 of 5 | 30 | $90,333 | 14 Aug 2024 | |
| Stonebridge Florissant | Florissant | 2 of 5 | 8 | $0 | 22 Aug 2025 | |
| Florissant Valley Health & Rehabilitation Center | Florissant | 1 of 5 | 22 | $0 | 22 Nov 2024 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Crestwood Health Care Center (CCN 265823). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/crestwood-health-care-center-florissant-mo-265823/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Crestwood Health Care Center last inspected?
- The latest inspection with a citation in the CMS record was on 26 Jun 2026. It was a complaint investigation. It gave 1 citation. The standard survey before the last one was on 21 Jun 2024.
- Who operates Crestwood Health Care Center?
- The CMS record gives the ownership type as for-profit, limited liability company. CMS lists the home in the chain Reliant Care Management. The CMS ownership file names Reliant Care Management Company LLC for operational or managerial control. This site does not show the names of persons.
- Is Crestwood Health Care Center a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 3 homes in Missouri as Special Focus Facilities and 15 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.