Pillars of North County Health & Rehab Center, TheCMS ratings, inspections and fines
- Address
- 13700 Old Halls Ferry Road, Florissant, MO 63033
- CCN
- 265341
- Ownership type
- For-profit, corporation
- Certified beds
- 120
- Chain
- Helia Healthcare
- Residents per day
- 60
- CMS flags
- None in the CMS record
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Pillars of North County Health & Rehab Center, The an overall rating of 2 of 5 stars. The last standard survey was on 21 Mar 2025. The latest survey cycle has 18 health citations. The median for nursing homes in Missouri is 9. CMS lists no fines for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | St. Louis County median | Missouri median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 2 | 2.0 | 2.0 | 3.0 |
| Health inspection rating | 2 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 1 | 1.0 | 2.0 | 2.9 |
| Quality measure rating | 5 | 3.0 | 3.0 | 3.6 |
A median is the middle value of the homes in the group: 69 homes in the county, 487 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Missouri median |
|---|---|---|---|
| Cycle 1 (latest) | 21 Mar 2025 | 18 | 9 |
| Cycle 2 | 1 Nov 2023 | 16 | 10 |
| Cycle 3 | No date | 26 | 9 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 18 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 4 Jun 2026 | F0627 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D | Complaint investigation | 29 Jun 2026 |
| 11 Sep 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 3 Oct 2025 |
| 11 Sep 2025 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Complaint investigation | 3 Oct 2025 |
| 21 Mar 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 15 May 2025 |
| 21 Mar 2025 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Complaint investigation | 17 Apr 2025 |
| 21 Mar 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 17 Apr 2025 |
| 21 Mar 2025 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 17 Apr 2025 |
| 21 Mar 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 17 Apr 2025 |
| 21 Mar 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 17 Apr 2025 |
| 21 Mar 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 17 Apr 2025 |
| 21 Mar 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 17 Apr 2025 |
| 21 Mar 2025 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 17 Apr 2025 |
| 21 Mar 2025 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E | Standard survey | 17 Apr 2025 |
| 21 Mar 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 17 Apr 2025 |
| 21 Mar 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 17 Apr 2025 |
| 21 Mar 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 17 Apr 2025 |
| 21 Mar 2025 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 17 Apr 2025 |
| 21 Mar 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Standard survey | 17 Apr 2025 |
Survey cycle 2: 16 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 1 Nov 2023 | F0568 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. | E | Standard survey | 1 Dec 2023 |
| 1 Nov 2023 | F0571 | Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid. | E | Standard survey | 1 Dec 2023 |
| 1 Nov 2023 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Standard survey | 1 Dec 2023 |
| 1 Nov 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 10 Jan 2024 |
| 1 Nov 2023 | F0661 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | Standard survey | 18 Dec 2023 |
| 1 Nov 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 1 Dec 2023 |
| 1 Nov 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 1 Dec 2023 |
| 1 Nov 2023 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 1 Dec 2023 |
| 1 Nov 2023 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | E | Standard survey | 20 Dec 2023 |
| 1 Nov 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 1 Dec 2023 |
| 1 Nov 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 1 Dec 2023 |
| 1 Nov 2023 | F0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | E | Standard survey | 1 Dec 2023 |
| 1 Nov 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 1 Dec 2023 |
| 1 Nov 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 1 Dec 2023 |
| 1 Nov 2023 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 1 Dec 2023 |
| 1 Nov 2023 | F0909 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | E | Standard survey | 1 Dec 2023 |
Survey cycle 3: 26 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 2 Jul 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 29 Jul 2024 |
| 28 Mar 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 15 Apr 2024 |
| 19 Dec 2023 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 19 Dec 2023 |
| 19 Dec 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 10 Jan 2024 |
| 6 Oct 2020 | F0570 | Assure the security of all personal funds of residents deposited with the facility. | E | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0620 | Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide. | F | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | E | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0692 | Provide enough food/fluids to maintain a resident's health. | G | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | E | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | F | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | F | Standard survey | 10 Nov 2020 |
| 6 Oct 2020 | F0881 | Implement a program that monitors antibiotic use. | E | Standard survey | 10 Nov 2020 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
CMS lists no fine and no payment denial for this home in its penalties file.
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Missouri median | Missouri average (CMS) |
|---|---|---|---|
| All nurse staff | 2.39 | 3.40 | 3.43 |
| Registered nurses (RN) | 0.25 | 0.40 | 0.46 |
| Licensed practical nurses (LPN) | 0.54 | 0.68 | |
| Nurse aides | 1.59 | 2.29 | |
| All nurse staff, weekends | 2.01 | 2.90 | 3.02 |
- Nurse staff turnover in a year
- 48.1%
- Nurse staff turnover, Missouri median
- 56.1%
- RN turnover in a year
- No data
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Missouri median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 4.3% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.0% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 1.6% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.1% | 3.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.3% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 8.1% | 16.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 0.9% | 4.1% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 16.4% | 21.0% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- Helia Healthcare of Florissant LLC
- Chain
- Helia Healthcare (13 homes in the CMS chain file)
The CMS ownership record of this home lists no organisation.
The site shows organisations only. It does not show the names of persons.
Other homes in St. Louis County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Lakeview Post Acute | Florissant | 1 of 5 | 25 | $242,461 | 21 Oct 2024 | |
| Delmar Gardens North | Black Jack | 2 of 5 | 6 | $39,299 | 17 Nov 2025 | |
| Crestwood Health Care Center | Florissant | 1 of 5 | 19 | $146,887 | 1 May 2026 | |
| Stonebridge Florissant | Florissant | 2 of 5 | 8 | $0 | 22 Aug 2025 | |
| Atrium Place Health and Rehabilitation | Saint Louis | 1 of 5 | 15 | $157,667 | 2 Aug 2024 | |
| Rancho Rehab and Healthcare Center | Florissant | 1 of 5 | 18 | $28,060 | 11 Mar 2025 | |
| Christian Extended Care & Rehabilitation | Saint Louis | 5 of 5 | 2 | $0 | 28 Mar 2025 | |
| Willowcreek Wellness & Rehabilitation | Florissant | 1 of 5 | 30 | $90,333 | 14 Aug 2024 | |
| Hidden Lake Health Care Center | Saint Louis | 1 of 5 | 27 | $123,610 | 19 Aug 2024 | |
| St Sophia Health & Rehabilitation Center | Florissant | 1 of 5 | 41 | $69,203 | 28 Jan 2025 | |
| Florissant Valley Health & Rehabilitation Center | Florissant | 1 of 5 | 22 | $0 | 22 Nov 2024 | |
| Bentwood Nursing & Rehab | Florissant | 1 of 5 | 15 | $107,465 | 24 Feb 2026 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Pillars of North County Health & Rehab Center, The (CCN 265341). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/pillars-of-north-county-health-rehab-center-the-florissant-mo-265341/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Pillars of North County Health & Rehab Center, The last inspected?
- The latest inspection with a citation in the CMS record was on 4 Jun 2026. It was a complaint investigation. It gave 1 citation. The standard survey before the last one was on 1 Nov 2023.
- Who operates Pillars of North County Health & Rehab Center, The?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain Helia Healthcare. The CMS ownership file names no organisation for this home. This site does not show the names of persons.
- Is Pillars of North County Health & Rehab Center, The a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 3 homes in Missouri as Special Focus Facilities and 15 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.