Dove Healthcare - St Croix FallsCMS ratings, inspections and fines
- Address
- 750 E Louisiana St, St Croix Falls, WI 54024
- CCN
- 525532
- Ownership type
- For-profit, limited liability company
- Certified beds
- 50
- Chain
- Dove Healthcare
- Residents per day
- 45
- CMS flags
- None in the CMS record
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Dove Healthcare - St Croix Falls an overall rating of 1 of 5 stars. The last standard survey was on 18 Sep 2025. The latest survey cycle has 9 health citations. The median for nursing homes in Wisconsin is 7. CMS lists 2 fines with a total of $62,134 for this home in its penalties file. CMS also lists 1 payment denial.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Polk County median | Wisconsin median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 3.0 | 3.0 | 3.0 |
| Health inspection rating | 2 | 3.0 | 3.0 | 2.8 |
| Staffing rating | 1 | 4.0 | 4.0 | 2.9 |
| Quality measure rating | 4 | 3.0 | 3.0 | 3.6 |
A median is the middle value of the homes in the group: 6 homes in the county, 323 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Wisconsin median |
|---|---|---|---|
| Cycle 1 (latest) | 18 Sep 2025 | 9 | 7 |
| Cycle 2 | 17 Jul 2024 | 15 | 7 |
| Cycle 3 | No date | 26 | 6 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | K0 | L0 | |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 |
Survey cycle 1 (latest): 9 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 18 Sep 2025 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 18 Oct 2025 |
| 18 Sep 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 18 Oct 2025 |
| 18 Sep 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 18 Oct 2025 |
| 18 Sep 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 18 Oct 2025 |
| 18 Sep 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 18 Oct 2025 |
| 18 Sep 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 18 Oct 2025 |
| 18 Sep 2025 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 18 Oct 2025 |
| 18 Sep 2025 | F0881 | Implement a program that monitors antibiotic use. | D | Standard survey | 18 Oct 2025 |
| 13 Aug 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 12 Sep 2025 |
Survey cycle 2: 15 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 19 Feb 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 12 Mar 2025 |
| 19 Feb 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 21 Mar 2025 |
| 19 Feb 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 12 Mar 2025 |
| 22 Jan 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 22 Feb 2025 |
| 22 Jan 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 22 Feb 2025 |
| 2 Jan 2025 | F0678 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | J | Complaint investigation | 19 Dec 2024 |
| 17 Jul 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 27 Aug 2024 |
| 17 Jul 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | B | Standard survey | 27 Aug 2024 |
| 17 Jul 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 27 Aug 2024 |
| 17 Jul 2024 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Standard survey | 27 Aug 2024 |
| 17 Jul 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 27 Aug 2024 |
| 17 Jul 2024 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 27 Aug 2024 |
| 17 Jul 2024 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | F | Standard survey | 27 Aug 2024 |
| 17 Jul 2024 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 27 Aug 2024 |
| 17 Jul 2024 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | E | Standard survey | 27 Aug 2024 |
Survey cycle 3: 26 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 15 May 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 15 Jun 2024 |
| 15 May 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 15 Jun 2024 |
| 15 May 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 15 Jun 2024 |
| 15 May 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 15 Jun 2024 |
| 15 May 2024 | F0839 | Employ staff that are licensed, certified, or registered in accordance with state laws. | F | Complaint investigation | 15 Jun 2024 |
| 26 Feb 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Complaint investigation | 26 Mar 2024 |
| 26 Feb 2024 | F0610 | Respond appropriately to all alleged violations. | E | Complaint investigation | 26 Mar 2024 |
| 26 Feb 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 26 Mar 2024 |
| 26 Feb 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 26 Mar 2024 |
| 26 Feb 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 26 Mar 2024 |
| 26 Feb 2024 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Complaint investigation | 26 Mar 2024 |
| 6 Nov 2023 | F0659 | Provide care by qualified persons according to each resident's written plan of care. | D | Complaint investigation | 6 Dec 2023 |
| 6 Nov 2023 | F0839 | Employ staff that are licensed, certified, or registered in accordance with state laws. | F | Complaint investigation | 6 Dec 2023 |
| 12 Jul 2023 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | C | Standard survey | 21 Aug 2023 |
| 12 Jul 2023 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 21 Aug 2023 |
| 12 Jul 2023 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 21 Aug 2023 |
| 12 Jul 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 21 Aug 2023 |
| 12 Jul 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 21 Aug 2023 |
| 12 Jul 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 21 Aug 2023 |
| 12 Jul 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 21 Aug 2023 |
| 12 Jul 2023 | F0729 | Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining. | D | Standard survey | 21 Aug 2023 |
| 12 Jul 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 21 Aug 2023 |
| 12 Jul 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 21 Aug 2023 |
| 12 Jul 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 21 Aug 2023 |
| 12 Jul 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 21 Aug 2023 |
| 12 Jul 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 21 Aug 2023 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 22 Jan 2025 | Fine | $44,485 | |
| 22 Jan 2025 | Payment denial | 7 | |
| 2 Jan 2025 | Fine | $17,649 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Wisconsin median | Wisconsin average (CMS) |
|---|---|---|---|
| All nurse staff | No data | 4.00 | 4.21 |
| Registered nurses (RN) | No data | 0.90 | 0.99 |
| Licensed practical nurses (LPN) | No data | 0.64 | |
| Nurse aides | No data | 2.58 | |
| All nurse staff, weekends | No data | 3.60 | 3.77 |
- Nurse staff turnover in a year
- 64.8%
- Nurse staff turnover, Wisconsin median
- 46.2%
- RN turnover in a year
- 36.4%
- Administrators who left in a year
- 2
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Wisconsin median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 3.5% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 1.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.7% | 2.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.2% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.0% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 3.2% | 16.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.7% | 4.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 13.5% | 14.4% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, limited liability company
- Legal business name
- Divine Rehabilitation and Nursing at St Croix LLC
- Chain
- Dove Healthcare (11 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Wisconsin 3 Holdco LLC | 5% or greater direct ownership interest | 100% | 6 Dec 2018 |
The site shows organisations only. It does not show the names of persons.
Other homes in Polk County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Christian Community Home of Osceola, Inc | Osceola | 2 of 5 | 14 | $0 | 7 May 2025 | |
| United Pioneer Home | Luck | 4 of 5 | 7 | $0 | 24 Sep 2025 | |
| Willow Ridge Healthcare | Amery | 3 of 5 | 8 | $0 | 30 Jul 2025 | |
| Golden Age Manor | Amery | 2 of 5 | 8 | $0 | 24 Jun 2026 | |
| Frederic Nursing and Rehab Community | Frederic | 3 of 5 | 15 | $0 | 19 May 2026 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Dove Healthcare - St Croix Falls (CCN 525532). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/dove-healthcare-st-croix-falls-st-croix-falls-wi-525532/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Dove Healthcare - St Croix Falls last inspected?
- The latest inspection with a citation in the CMS record was on 18 Sep 2025. It was a standard survey. It gave 8 citations. The standard survey before the last one was on 17 Jul 2024.
- Who operates Dove Healthcare - St Croix Falls?
- The CMS record gives the ownership type as for-profit, limited liability company. CMS lists the home in the chain Dove Healthcare. The CMS ownership file names no organisation for operational or managerial control. This site does not show the names of persons.
- Is Dove Healthcare - St Croix Falls a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 2 homes in Wisconsin as Special Focus Facilities and 10 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.