Nebraska › Douglas County › Omaha
Emerald Nursing & Rehabilitation Mercy
7410 Mercy Road, Omaha, NE 68124
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Emerald Nursing & Rehabilitation Mercy is a For-profit, limited liability company nursing home in Omaha, Nebraska, certified for 174 beds and caring for about 107 residents a day.
CMS gives it 1 of 5 stars overall, below the Nebraska median of 3; the health inspection rating is 1, staffing 1 and quality measures 2.
Inspectors recorded 82 health deficiencies across the three most recent survey cycles (42, 24, 16 by cycle, most recent first), 9 of them at the actual-harm or immediate-jeopardy level. That is 47.1 per 100 beds, more than the state median of 23.7.
CMS lists 4 penalties in the period covered: fines totalling $62K and 1 payment denial.
Reported nurse staffing is 3.3 hours per resident per day (0.3 RN), close to the Nebraska median of 3.9; nursing staff turnover is 64.8%.
CMS flags that the facility is a Special Focus Facility candidate.
Compared with county, state and nation
| Measure | This facility | Douglas Co. median | Nebraska median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 82 | 26 | 15 | 28.7 |
| Citations per 100 beds | 47.1 | 25.8 | 23.7 | 26.8 |
| Total nurse hours per resident day | 3.3 | 4.4 | 3.9 | 3.9 |
| RN hours per resident day | 0.3 | 0.7 | 0.6 | 0.7 |
| Nursing staff turnover | 64.8% | 47.4% | 47.1% | 45.8% |
| Fines listed | $61,867 | $0 | $0 | — |
County and state figures are medians across facilities (24 in the county, 180 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Nebraska average per facility for the same cycle, as published by CMS. Standard health survey dates: 20 Mar 2025, 15 Feb 2024.
Severity mix: J ×1 G ×5 H ×3 D ×59 E ×4 F ×9 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 16 Jun 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | H | Complaint investigation | Deficient, Provider has no plan of correction |
| 16 Jun 2026 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | H | Complaint investigation | Deficient, Provider has no plan of correction |
| 16 Jun 2026 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | H | Complaint investigation | Deficient, Provider has no plan of correction |
| 16 Jun 2026 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | F | Complaint investigation | Deficient, Provider has no plan of correction |
| 16 Jun 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 30 Jun 2026 |
| 16 Jun 2026 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 30 Jun 2026 |
| 16 Jun 2026 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 16 Jun 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 30 Jun 2026 |
| 16 Jun 2026 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 7 May 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | Deficient, Provider has no plan of correction |
| 7 May 2026 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 30 Jun 2026 |
| 7 May 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 30 Jun 2026 |
| 7 May 2026 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 7 May 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 30 Jun 2026 |
| 7 May 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 9 Apr 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | Deficient, Provider has no plan of correction |
| 9 Apr 2026 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 30 Jun 2026 |
| 9 Apr 2026 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Complaint investigation | 30 Jun 2026 |
| 9 Apr 2026 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 30 Jun 2026 |
| 9 Apr 2026 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Complaint investigation | 30 Jun 2026 |
| 9 Apr 2026 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | Complaint investigation | 30 Jun 2026 |
| 9 Apr 2026 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 30 Jun 2026 |
| 24 Mar 2026 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 30 Jun 2026 |
| 24 Mar 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 18 Mar 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | Deficient, Provider has no plan of correction |
| 18 Mar 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Complaint investigation | 30 Jun 2026 |
| 18 Mar 2026 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Complaint investigation | 30 Jun 2026 |
| 18 Mar 2026 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 30 Jun 2026 |
| 18 Mar 2026 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 18 Mar 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 30 Jun 2026 |
| 18 Mar 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 30 Jun 2026 |
| 18 Mar 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 18 Nov 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 19 Nov 2025 |
| 28 Jul 2025 | F0760 | Ensure that residents are free from significant medication errors. | G | Complaint investigation | 21 Aug 2025 |
| 28 Jul 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 21 Aug 2025 |
| 28 Jul 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 21 Aug 2025 |
| 5 Jun 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 19 Jun 2025 |
| 5 Jun 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 19 Jun 2025 |
| 30 Apr 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Complaint investigation | 11 Jun 2025 |
| 17 Apr 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 21 May 2025 |
| 17 Apr 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 21 May 2025 |
| 17 Apr 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 21 May 2025 |
| 20 Mar 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 25 Apr 2025 |
| 20 Mar 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 25 Apr 2025 |
| 20 Mar 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 25 Apr 2025 |
| 20 Mar 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 25 Apr 2025 |
| 20 Mar 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 25 Apr 2025 |
| 20 Mar 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 25 Apr 2025 |
| 20 Mar 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 25 Apr 2025 |
| 20 Mar 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Complaint investigation | 25 Apr 2025 |
| 20 Mar 2025 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Complaint investigation | 25 Apr 2025 |
| 14 Nov 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Complaint investigation | 10 Dec 2024 |
| 14 Nov 2024 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | F | Complaint investigation | 10 Dec 2024 |
| 1 Oct 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 11 Oct 2024 |
| 23 Jul 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 22 Aug 2024 |
| 23 Jul 2024 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Complaint investigation | 22 Aug 2024 |
| 23 Jul 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Complaint investigation | 22 Aug 2024 |
| 23 Jul 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 22 Aug 2024 |
| 23 Jul 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 22 Aug 2024 |
| 15 Feb 2024 | F0801 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Standard survey | 31 Mar 2024 |
| 15 Feb 2024 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | F | Standard survey | 31 Mar 2024 |
| 15 Feb 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 31 Mar 2024 |
| 15 Feb 2024 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 31 Mar 2024 |
| 15 Feb 2024 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Complaint investigation | 31 Mar 2024 |
| 15 Feb 2024 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 31 Mar 2024 |
| 15 Feb 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 31 Mar 2024 |
| 15 Feb 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 31 Mar 2024 |
| 15 Feb 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 31 Mar 2024 |
| 15 Feb 2024 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | D | Standard survey | 31 Mar 2024 |
| 15 Feb 2024 | F0791 | Provide or obtain dental services for each resident. | D | Complaint investigation | 31 Mar 2024 |
| 15 Feb 2024 | F0850 | Hire a qualified full-time social worker in a facility with more than 120 beds. | C | Complaint investigation | 31 Mar 2024 |
| 7 Nov 2023 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Complaint investigation | 22 Dec 2023 |
| 20 Sep 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 20 Oct 2023 |
| 20 Sep 2023 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | F | Complaint investigation | 20 Oct 2023 |
| 20 Sep 2023 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | E | Complaint investigation | 20 Oct 2023 |
| 14 Feb 2023 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 31 Mar 2023 |
| 14 Feb 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 31 Mar 2023 |
| 14 Feb 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 31 Mar 2023 |
| 14 Feb 2023 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 31 Mar 2023 |
| 14 Feb 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 31 Mar 2023 |
| 14 Feb 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 31 Mar 2023 |
| 14 Feb 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 31 Mar 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 28 Jul 2025 | Fine | $22,386 | |
| 14 Nov 2024 | Fine | $23,491 | |
| 20 Sep 2023 | Payment denial | — | 3 days |
| 20 Sep 2023 | Fine | $15,990 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Nebraska average. Turnover: nursing staff 64.8%, RNs 70.0%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Nebraska median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 9.4% | 18.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 2.2% | 0.9% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.2% | 2.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.5% | 4.2% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 3.5% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 7.7% | 17.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.4% | 3.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 13.5% | 19.2% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Mercy Care Center Llc. Chain: Emerald Healthcare (14 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| River City O[Cp Holdings LLC | 5% or greater direct ownership interest | 100% | 03/01/2023 |
| Jw River City LLC | 5% or greater indirect ownership interest | 50% | 03/01/2023 |
| Yc River City LLC | 5% or greater indirect ownership interest | 50% | 03/01/2023 |
| Emerald Healthcare LLC | Operational/managerial control | NOT APPLICABLE | 03/01/2023 |
| Evolve Therapy Services LLC | Operational/managerial control | NOT APPLICABLE | 03/01/2023 |
| Limestone Fiscal Services LLC | Operational/managerial control | NOT APPLICABLE | 07/01/2024 |
| Merch Pay Inc | Operational/managerial control | NOT APPLICABLE | 03/01/2023 |
| Private Bancorp Inc | Operational/managerial control | NOT APPLICABLE | 03/01/2023 |
| Saul N Friedman & Company | Operational/managerial control | NOT APPLICABLE | 03/01/2023 |
| Wellsky Corporation | Operational/managerial control | NOT APPLICABLE | 03/01/2023 |
| Zimmet Healthcare Services Group LLC | Operational/managerial control | NOT APPLICABLE | 03/01/2023 |
| Emerald Healthcare LLC | Adp of the snf | NOT APPLICABLE | 04/04/2025 |
| Evolve Therapy Services LLC | Adp of the snf | NOT APPLICABLE | 04/04/2025 |
| Limestone Fiscal Services LLC | Adp of the snf | NOT APPLICABLE | 04/04/2025 |
| Merch Pay Inc | Adp of the snf | NOT APPLICABLE | 04/04/2025 |
| Private Bancorp Inc | Adp of the snf | NOT APPLICABLE | 04/07/2025 |
| Saul N Friedman & Company | Adp of the snf | NOT APPLICABLE | 04/04/2025 |
| Wellsky Corporation | Adp of the snf | NOT APPLICABLE | 04/04/2025 |
| Zimmet Healthcare Services Group LLC | Adp of the snf | NOT APPLICABLE | 04/04/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Douglas County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Ambassador Health of Omaha | Omaha | 146 | 5 | 4 | 4 | 5 | 3.4 | — | 10 Jul 2025 |
| Brookestone Meadows Rehabilitation and Care Center | Elkhorn | 140 | 5 | 5 | 5 | 3 | 2.1 | — | 1 Apr 2025 |
| Brookestone Village | Omaha | 140 | 5 | 4 | 5 | 9 | 6.4 | — | 24 Mar 2026 |
| Newport House | Omaha | 96 | 5 | 3 | 5 | 9 | 9.4 | — | 29 Jan 2026 |
| Rose Blumkin Jewish Home | Omaha | 105 | 5 | 4 | 5 | 8 | 7.6 | — | 15 Apr 2026 |
| Florence Home | Omaha | 126 | 4 | 3 | 5 | 15 | 11.9 | — | 17 Nov 2025 |
| Good Samaritan Society - Millard | Omaha | 106 | 4 | 4 | 4 | 12 | 11.3 | — | 26 May 2026 |
| The Lighthouse At Lakeside Village | Omaha | 54 | 4 | 3 | 5 | 13 | 24.1 | — | 27 May 2026 |
All 24 facilities in Douglas County
Questions and answers
How many deficiencies has Emerald Nursing & Rehabilitation Mercy been cited for?
82 health deficiencies across the three most recent survey cycles, 9 at the actual-harm or immediate-jeopardy level. The Nebraska median is 15 per facility.
Has Emerald Nursing & Rehabilitation Mercy been fined?
Yes. CMS lists fines totalling $62K in the period covered, plus 1 payment denial.
How does staffing at Emerald Nursing & Rehabilitation Mercy compare?
Reported total nurse staffing is 3.3 hours per resident per day against a Nebraska median of 3.9 and a national average of 3.9.
Who operates Emerald Nursing & Rehabilitation Mercy?
It is part of the Emerald Healthcare chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include River City O[Cp Holdings LLC, Jw River City LLC and Yc River City LLC. Individual owners and managers are not listed on this site.
When was Emerald Nursing & Rehabilitation Mercy last inspected?
The most recent survey or investigation in the CMS record is dated 16 Jun 2026; the most recent standard health survey was 20 Mar 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.