Ohio › Stark County › Massillon
Hanover Healthcare Center
435 Avis Avenue Nw, Massillon, OH 44646
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Hanover Healthcare Center, in Massillon, Ohio, is certified for 125 beds under for-profit, corporation ownership and belongs to the Communicare Health chain.
CMS gives it 2 of 5 stars overall, below the Ohio median of 3; the health inspection rating is 1, staffing 2 and quality measures 5.
Inspectors recorded 57 health deficiencies across the three most recent survey cycles (13, 24, 20 by cycle, most recent first), 4 of them at the actual-harm or immediate-jeopardy level. That is 45.6 per 100 beds, more than the state median of 33.3.
CMS lists 2 penalties in the period covered: fines totalling $84K.
Reported nurse staffing is 3.2 hours per resident per day (0.7 RN), close to the Ohio median of 3.6; nursing staff turnover is 51.0%.
Compared with county, state and nation
| Measure | This facility | Stark Co. median | Ohio median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 57 | 32 | 27 | 28.7 |
| Citations per 100 beds | 45.6 | 40.0 | 33.3 | 26.8 |
| Total nurse hours per resident day | 3.2 | 3.5 | 3.6 | 3.9 |
| RN hours per resident day | 0.7 | 0.5 | 0.6 | 0.7 |
| Nursing staff turnover | 51.0% | 53.9% | 48.5% | 45.8% |
| Fines listed | $84,143 | $0 | $0 | — |
County and state figures are medians across facilities (33 in the county, 922 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Ohio average per facility for the same cycle, as published by CMS. Standard health survey dates: 17 Mar 2026, 19 Aug 2024.
Severity mix: J ×3 K ×1 D ×37 E ×9 F ×5 C ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 17 Mar 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 8 Apr 2026 |
| 17 Mar 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 8 Apr 2026 |
| 17 Mar 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 8 Apr 2026 |
| 17 Mar 2026 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E | Standard survey | 8 Apr 2026 |
| 17 Mar 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 8 Apr 2026 |
| 17 Mar 2026 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 8 Apr 2026 |
| 17 Mar 2026 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 8 Apr 2026 |
| 17 Mar 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 8 Apr 2026 |
| 17 Mar 2026 | F0679 | Provide activities to meet all resident's needs. | D | Complaint investigation | 8 Apr 2026 |
| 17 Mar 2026 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 8 Apr 2026 |
| 17 Mar 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 8 Apr 2026 |
| 17 Mar 2026 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Complaint investigation | 8 Apr 2026 |
| 17 Mar 2026 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Complaint investigation | 8 Apr 2026 |
| 25 Jun 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 21 Jul 2025 |
| 25 Jun 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 21 Jul 2025 |
| 25 Jun 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 21 Jul 2025 |
| 25 Jun 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 21 Jul 2025 |
| 25 Jun 2025 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Complaint investigation | 21 Jul 2025 |
| 25 Jun 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 21 Jul 2025 |
| 25 Jun 2025 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Complaint investigation | 21 Jul 2025 |
| 25 Jun 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Complaint investigation | 21 Jul 2025 |
| 25 Jun 2025 | F0680 | Ensure the activities program is directed by a qualified professional. | C | Complaint investigation | 21 Jul 2025 |
| 9 Apr 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 29 Apr 2025 |
| 4 Mar 2025 | F0851 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | F | Complaint investigation | 21 Mar 2025 |
| 24 Oct 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 25 Oct 2024 |
| 24 Oct 2024 | F0772 | Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. | D | Complaint investigation | 25 Oct 2024 |
| 24 Oct 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 25 Oct 2024 |
| 23 Sep 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Complaint investigation | 25 Sep 2024 |
| 23 Sep 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | J | Complaint investigation | 25 Sep 2024 |
| 23 Sep 2024 | F0610 | Respond appropriately to all alleged violations. | J | Complaint investigation | 25 Sep 2024 |
| 19 Aug 2024 | F0880 | Provide and implement an infection prevention and control program. | F | Complaint investigation | 25 Sep 2024 |
| 19 Aug 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 25 Sep 2024 |
| 19 Aug 2024 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 25 Sep 2024 |
| 19 Aug 2024 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Complaint investigation | 25 Sep 2024 |
| 19 Aug 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 25 Sep 2024 |
| 19 Aug 2024 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 25 Sep 2024 |
| 19 Aug 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 25 Sep 2024 |
| 29 Jul 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 12 Jul 2024 |
| 6 Jun 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 14 Jun 2024 |
| 6 Jun 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 14 Jun 2024 |
| 6 Jun 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 14 Jun 2024 |
| 18 Apr 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 24 Apr 2024 |
| 8 Feb 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 14 Feb 2024 |
| 12 Dec 2023 | F0880 | Provide and implement an infection prevention and control program. | K | Complaint investigation | 29 Dec 2023 |
| 12 Dec 2023 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Complaint investigation | 29 Dec 2023 |
| 12 Dec 2023 | F0610 | Respond appropriately to all alleged violations. | E | Complaint investigation | 29 Dec 2023 |
| 12 Dec 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 29 Dec 2023 |
| 14 Aug 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 24 Aug 2023 |
| 14 Aug 2023 | F0624 | Prepare residents for a safe transfer or discharge from the nursing home. | D | Complaint investigation | 24 Aug 2023 |
| 15 May 2022 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 7 Jun 2022 |
| 15 May 2022 | F0568 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. | E | Standard survey | 7 Jun 2022 |
| 15 May 2022 | F0569 | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. | E | Standard survey | 7 Jun 2022 |
| 15 May 2022 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 7 Jun 2022 |
| 15 May 2022 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 7 Jun 2022 |
| 15 May 2022 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 7 Jun 2022 |
| 15 May 2022 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 7 Jun 2022 |
| 15 May 2022 | F0732 | Post nurse staffing information every day. | C | Standard survey | 7 Jun 2022 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 19 Aug 2024 | Fine | $61,191 | |
| 12 Dec 2023 | Fine | $22,952 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Ohio average. Turnover: nursing staff 51.0%, RNs 43.8%; 2 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Ohio median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 4.3% | 4.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.2% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.1% | 0.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.2% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.7% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 5.6% | 4.9% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 1.8% | 3.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 11.2% | 7.5% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Avis Leasing Co., Llc. Chain: Communicare Health (110 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Consolidated Op Co., LLC | 5% or greater direct ownership interest | 100% | 05/01/2020 |
| Consolidated Health Holdings, LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2020 |
| Consolidated Health LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2020 |
| Ne Baker Holdings, LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2020 |
| Avis (Ohio) Mgmt Co., LLC | Operational/managerial control | NOT APPLICABLE | 06/28/2005 |
| Avis (Ohio) Mgmt Co., LLC | Adp of the snf | NOT APPLICABLE | 04/29/2025 |
| Consolidated Health Holdings, LLC | Adp of the snf | NOT APPLICABLE | 05/01/2020 |
| Consolidated Health LLC | Adp of the snf | NOT APPLICABLE | 05/01/2020 |
| Ne Baker Holdings, LLC | Adp of the snf | NOT APPLICABLE | 05/01/2020 |
| Rrw, LLC | Adp of the snf | NOT APPLICABLE | 06/28/2005 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Stark County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Altercare of Hartville Ctr For | Hartville | 95 | 5 | 4 | 2 | 19 | 20.0 | — | 27 Feb 2025 |
| Amherst Meadows Skilled Nursing and Rehab | Massillon | 89 | 5 | 5 | 2 | 7 | 7.9 | — | 25 Sep 2025 |
| Country Lawn Ctr For Rehab | Navarre | 88 | 5 | 4 | 3 | 9 | 10.2 | — | 10 Mar 2025 |
| Laurels of Massillon, The | Massillon | 140 | 5 | 4 | 3 | 35 | 25.0 | — | 14 May 2026 |
| Roselawn Gardens Nursing & Rehabilitation | Alliance | 44 | 5 | 4 | 2 | 18 | 40.9 | — | 18 Jun 2025 |
| The Pines Healthcare Center | Canton | 80 | 5 | 4 | 2 | 19 | 23.8 | — | 19 May 2026 |
| Bel Air Care Center | Alliance | 45 | 4 | 4 | 3 | 14 | 31.1 | — | 13 Mar 2025 |
| Canton Christian Home | Canton | 57 | 4 | 3 | 2 | 25 | 43.9 | $9K | 11 Dec 2025 |
All 33 facilities in Stark County
Questions and answers
How many deficiencies has Hanover Healthcare Center been cited for?
57 health deficiencies across the three most recent survey cycles, 4 at the actual-harm or immediate-jeopardy level. The Ohio median is 27 per facility.
Has Hanover Healthcare Center been fined?
Yes. CMS lists fines totalling $84K in the period covered.
How does staffing at Hanover Healthcare Center compare?
Reported total nurse staffing is 3.2 hours per resident per day against a Ohio median of 3.6 and a national average of 3.9.
Who operates Hanover Healthcare Center?
It is part of the Communicare Health chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Consolidated Op Co., LLC, Consolidated Health Holdings, LLC and Consolidated Health LLC. Individual owners and managers are not listed on this site.
When was Hanover Healthcare Center last inspected?
The most recent survey or investigation in the CMS record is dated 17 Mar 2026; the most recent standard health survey was 17 Mar 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.