Wisconsin › Ozaukee County › Port Washington
Heritage Health Services
1119 N Wisconsin St, Port Washington, WI 53074
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 50 beds, Heritage Health Services serves Port Washington in Ozaukee County, Wisconsin and has taken Medicare and Medicaid residents since 1996.
CMS gives it 2 of 5 stars overall, below the Wisconsin median of 3; the health inspection rating is 2, staffing 3 and quality measures 2.
Inspectors recorded 33 health deficiencies across the three most recent survey cycles (8, 19, 6 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 66.0 per 100 beds, more than the state median of 31.8.
CMS lists 1 penalty in the period covered: fines totalling $17K.
Reported nurse staffing is 3.7 hours per resident per day (1.2 RN), close to the Wisconsin median of 4.0; nursing staff turnover is 57.5%.
Compared with county, state and nation
| Measure | This facility | Ozaukee Co. median | Wisconsin median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 33 | 33 | 21 | 28.7 |
| Citations per 100 beds | 66.0 | 66.0 | 31.8 | 26.8 |
| Total nurse hours per resident day | 3.7 | 5.2 | 4.0 | 3.9 |
| RN hours per resident day | 1.2 | 1.1 | 0.9 | 0.7 |
| Nursing staff turnover | 57.5% | 55.6% | 46.2% | 45.8% |
| Fines listed | $17,170 | $12,740 | $0 | — |
County and state figures are medians across facilities (4 in the county, 323 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Wisconsin average per facility for the same cycle, as published by CMS. Standard health survey dates: 12 Mar 2025, 6 Feb 2024.
Severity mix: L ×1 D ×19 E ×4 F ×6 C ×3
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 12 Mar 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 11 Apr 2025 |
| 12 Mar 2025 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 11 Apr 2025 |
| 12 Mar 2025 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | E | Standard survey | 11 Apr 2025 |
| 12 Mar 2025 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 11 Apr 2025 |
| 12 Mar 2025 | F0551 | Give the resident's representative the ability to exercise the resident's rights. | D | Standard survey | 11 Apr 2025 |
| 12 Mar 2025 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 11 Apr 2025 |
| 12 Mar 2025 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 11 Apr 2025 |
| 12 Mar 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 11 Apr 2025 |
| 5 Dec 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 2 Jan 2025 |
| 12 Sep 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | L | Complaint investigation | 15 Apr 2024 |
| 12 Sep 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Complaint investigation | 8 Oct 2024 |
| 12 Sep 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 8 Oct 2024 |
| 12 Sep 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 8 Oct 2024 |
| 12 Sep 2024 | F0732 | Post nurse staffing information every day. | C | Complaint investigation | 8 Oct 2024 |
| 6 Feb 2024 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Standard survey | 4 Mar 2024 |
| 6 Feb 2024 | F0801 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Standard survey | 4 Mar 2024 |
| 6 Feb 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 4 Mar 2024 |
| 6 Feb 2024 | F0851 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | F | Standard survey | 4 Mar 2024 |
| 6 Feb 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Complaint investigation | 4 Mar 2024 |
| 6 Feb 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 4 Mar 2024 |
| 6 Feb 2024 | F0551 | Give the resident's representative the ability to exercise the resident's rights. | D | Standard survey | 4 Mar 2024 |
| 6 Feb 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 4 Mar 2024 |
| 6 Feb 2024 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 4 Mar 2024 |
| 6 Feb 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 4 Mar 2024 |
| 6 Feb 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 4 Mar 2024 |
| 6 Feb 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | C | Standard survey | 4 Mar 2024 |
| 6 Feb 2024 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | C | Standard survey | 4 Mar 2024 |
| 6 Feb 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 4 Mar 2024 |
| 8 Nov 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 7 Dec 2023 |
| 26 Jan 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 10 Mar 2023 |
| 26 Jan 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 10 Mar 2023 |
| 26 Jan 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 10 Mar 2023 |
| 26 Jan 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 10 Mar 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 12 Sep 2024 | Fine | $17,170 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Wisconsin average. Turnover: nursing staff 57.5%, RNs 64.3%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Wisconsin median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 10.7% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 4.0% | 1.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 2.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.0% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.9% | 0.9% | 1.0% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 9.4% | 4.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 22.1% | 14.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Nsh Port Washington Llc. Chain: North Shore Healthcare (59 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Nshf Operations LLC | 5% or greater direct ownership interest | 100% | 07/24/2017 |
| North Shore Healthcare LLC | Operational/managerial control | NOT APPLICABLE | 10/01/2017 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Ozaukee County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Lasata Care Center | Cedarburg | 106 | 5 | 4 | 5 | 10 | 9.4 | — | 7 Jan 2026 |
| Cedarburg Health Services | Cedarburg | 50 | 3 | 4 | 4 | 27 | 54.0 | — | 23 Jan 2025 |
| Newcastle Place | Mequon | 47 | 3 | 2 | 5 | 43 | 91.5 | $13K | 20 May 2026 |
All 4 facilities in Ozaukee County
Questions and answers
How many deficiencies has Heritage Health Services been cited for?
33 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Wisconsin median is 21 per facility.
Has Heritage Health Services been fined?
Yes. CMS lists fines totalling $17K in the period covered.
How does staffing at Heritage Health Services compare?
Reported total nurse staffing is 3.7 hours per resident per day against a Wisconsin median of 4.0 and a national average of 3.9.
Who operates Heritage Health Services?
It is part of the North Shore Healthcare chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Nshf Operations LLC and North Shore Healthcare LLC. Individual owners and managers are not listed on this site.
When was Heritage Health Services last inspected?
The most recent survey or investigation in the CMS record is dated 12 Mar 2025; the most recent standard health survey was 12 Mar 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.