Arkansas › Faulkner County › Conway
Heritage Living Center
1175 Morningside Drive, Conway, AR 72034
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 140 beds, Heritage Living Center serves Conway in Faulkner County, Arkansas and has taken Medicare and Medicaid residents since 1996.
CMS gives it 4 of 5 stars overall, equal to the Arkansas median; the health inspection rating is 3, staffing 3 and quality measures 5.
Inspectors recorded 15 health deficiencies across the three most recent survey cycles (5, 5, 5 by cycle, most recent first), none at the actual-harm level. That is 10.7 per 100 beds, fewer than the state median of 15.7.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.6 hours per resident per day (0.4 RN), close to the Arkansas median of 3.9; nursing staff turnover is 38.3%.
Compared with county, state and nation
| Measure | This facility | Faulkner Co. median | Arkansas median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 5 | 4 | 3.0 |
| Health citations, 3 cycles | 15 | 23 | 17 | 28.7 |
| Citations per 100 beds | 10.7 | 21.9 | 15.7 | 26.8 |
| Total nurse hours per resident day | 3.6 | 3.9 | 3.9 | 3.9 |
| RN hours per resident day | 0.4 | 0.4 | 0.4 | 0.7 |
| Nursing staff turnover | 38.3% | 54.4% | 48.2% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (6 in the county, 221 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Arkansas average per facility for the same cycle, as published by CMS. Standard health survey dates: 26 Nov 2025, 5 Jun 2024.
Severity mix: D ×8 E ×4 F ×3
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 26 Nov 2025 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | F | Standard survey | 15 Dec 2025 |
| 26 Nov 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 15 Dec 2025 |
| 26 Nov 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 15 Dec 2025 |
| 26 Nov 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 15 Dec 2025 |
| 14 Aug 2025 | F0741 | Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents. | D | Complaint investigation | 12 Sep 2025 |
| 5 Jun 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 3 Jul 2024 |
| 5 Jun 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 3 Jul 2024 |
| 5 Jun 2024 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 3 Jul 2024 |
| 5 Jun 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 3 Jul 2024 |
| 5 Jun 2024 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Standard survey | 3 Jul 2024 |
| 20 Sep 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 20 Oct 2023 |
| 20 Sep 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 20 Oct 2023 |
| 11 May 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 8 Jun 2023 |
| 11 May 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 8 Jun 2023 |
| 11 May 2023 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 8 Jun 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Arkansas average. Turnover: nursing staff 38.3%, RNs 25.0%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Arkansas median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 6.7% | 8.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 6.0% | 3.8% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.4% | 0.6% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 5.7% | 8.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.5% | 3.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 5.3% | 8.1% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. CMS groups this facility with 38 facilities under an individual owner's name; this site does not publish people's names, so no chain page is linked. Legal business name: Hlnc, Inc.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Heritage Center Inc | Adp of the snf | NOT APPLICABLE | 05/01/2011 |
| Incite Rehab, LLC | Adp of the snf | NOT APPLICABLE | 08/10/2005 |
| LTC Systems/Rx, LLC | Adp of the snf | NOT APPLICABLE | 07/25/2003 |
| Pharmacy Consults, LLC | Adp of the snf | NOT APPLICABLE | 09/10/2007 |
| Reliance Health Care, Inc. | Adp of the snf | NOT APPLICABLE | 12/20/2007 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Faulkner County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Greenbrier Nursing and Rehabilitation Center | Greenbrier | 90 | 5 | 5 | 4 | 11 | 12.2 | — | 12 Sep 2024 |
| Salem Place Nursing and Rehabilitation Center, Inc | Conway | 103 | 5 | 4 | 4 | 23 | 22.3 | — | 15 Aug 2024 |
| Superior Health & Rehab, LLC | Conway | 118 | 5 | 5 | 3 | 10 | 8.5 | — | 14 Aug 2025 |
| Conway Healthcare and Rehabilitation Center | Conway | 105 | 3 | 2 | 3 | 23 | 21.9 | $25K | 21 Aug 2025 |
| The Blossoms At Conway Rehab & Nursing Center | Conway | 104 | 1 | 1 | 2 | 36 | 34.6 | $8K | 21 May 2025 |
All 6 facilities in Faulkner County
Questions and answers
How many deficiencies has Heritage Living Center been cited for?
15 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Arkansas median is 17 per facility.
Has Heritage Living Center been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Heritage Living Center compare?
Reported total nurse staffing is 3.6 hours per resident per day against a Arkansas median of 3.9 and a national average of 3.9.
Who operates Heritage Living Center?
CMS groups it with other facilities under an individual owner, whose name this site does not publish. Ownership type is for-profit, corporation. Individual owners and managers are not listed on this site.
When was Heritage Living Center last inspected?
The most recent survey or investigation in the CMS record is dated 26 Nov 2025; the most recent standard health survey was 26 Nov 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.