Oregon › Josephine County › Grants Pass
Highland House Nursing & Rehabilitation Center
2201 Nw Highland Avenue, Grants Pass, OR 97526
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Highland House Nursing & Rehabilitation Center, in Grants Pass, Oregon, is certified for 119 beds under for-profit, limited liability company ownership and belongs to the Volare Health chain.
CMS gives it 1 of 5 stars overall, below the Oregon median of 3; the health inspection rating is 1, staffing 2 and quality measures 4.
Inspectors recorded 70 health deficiencies across the three most recent survey cycles (15, 34, 21 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 58.8 per 100 beds, more than the state median of 40.0.
CMS lists 2 penalties in the period covered: fines totalling $37K and 1 payment denial.
Reported nurse staffing is 4.4 hours per resident per day (0.2 RN), close to the Oregon median of 5.0; nursing staff turnover is 45.5%.
Compared with county, state and nation
| Measure | This facility | Josephine Co. median | Oregon median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 70 | 67 | 32 | 28.7 |
| Citations per 100 beds | 58.8 | 58.8 | 40.0 | 26.8 |
| Total nurse hours per resident day | 4.4 | 5.1 | 5.0 | 3.9 |
| RN hours per resident day | 0.2 | 0.7 | 0.6 | 0.7 |
| Nursing staff turnover | 45.5% | 56.6% | 45.9% | 45.8% |
| Fines listed | $36,852 | $36,852 | $4,194 | — |
County and state figures are medians across facilities (4 in the county, 128 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Oregon average per facility for the same cycle, as published by CMS. Standard health survey dates: 3 Dec 2025, 14 Jun 2024.
Severity mix: K ×1 D ×51 E ×18
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 22 Apr 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 1 May 2026 |
| 3 Dec 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 22 Jan 2026 |
| 3 Dec 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 22 Jan 2026 |
| 3 Dec 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 22 Jan 2026 |
| 3 Dec 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 22 Jan 2026 |
| 3 Dec 2025 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 22 Jan 2026 |
| 3 Dec 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Standard survey | 22 Jan 2026 |
| 3 Dec 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 22 Jan 2026 |
| 3 Dec 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 22 Jan 2026 |
| 3 Dec 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 22 Jan 2026 |
| 3 Dec 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 22 Jan 2026 |
| 3 Dec 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 22 Jan 2026 |
| 3 Dec 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 22 Jan 2026 |
| 3 Dec 2025 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 22 Jan 2026 |
| 3 Dec 2025 | F0808 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D | Standard survey | 22 Jan 2026 |
| 3 Apr 2025 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | 25 Apr 2025 |
| 3 Apr 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 25 Apr 2025 |
| 3 Apr 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 25 Apr 2025 |
| 3 Apr 2025 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 25 Apr 2025 |
| 7 Aug 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 24 Jul 2024 |
| 16 Jul 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | K | Complaint investigation | 16 Jun 2024 |
| 14 Jun 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Complaint investigation | 3 Aug 2024 |
| 14 Jun 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 3 Aug 2024 |
| 14 Jun 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Complaint investigation | 3 Aug 2024 |
| 14 Jun 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 3 Aug 2024 |
| 14 Jun 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 3 Aug 2024 |
| 14 Jun 2024 | F0732 | Post nurse staffing information every day. | E | Complaint investigation | 3 Aug 2024 |
| 14 Jun 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Standard survey | 3 Aug 2024 |
| 14 Jun 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 3 Aug 2024 |
| 14 Jun 2024 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | E | Complaint investigation | 3 Aug 2024 |
| 14 Jun 2024 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 3 Aug 2024 |
| 14 Jun 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 20 Sep 2024 |
| 14 Jun 2024 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 3 Aug 2024 |
| 14 Jun 2024 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 3 Aug 2024 |
| 14 Jun 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 3 Aug 2024 |
| 14 Jun 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 20 Sep 2024 |
| 14 Jun 2024 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Standard survey | 3 Aug 2024 |
| 14 Jun 2024 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 3 Aug 2024 |
| 14 Jun 2024 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 3 Aug 2024 |
| 14 Jun 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Complaint investigation | 3 Aug 2024 |
| 14 Jun 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 3 Aug 2024 |
| 14 Jun 2024 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 3 Aug 2024 |
| 14 Jun 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 3 Aug 2024 |
| 14 Jun 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 3 Aug 2024 |
| 14 Jun 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 3 Aug 2024 |
| 14 Jun 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 3 Aug 2024 |
| 14 Jun 2024 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | D | Standard survey | 3 Aug 2024 |
| 14 Jun 2024 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | Complaint investigation | 3 Aug 2024 |
| 14 Jun 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 3 Aug 2024 |
| 14 Jun 2024 | F0881 | Implement a program that monitors antibiotic use. | D | Standard survey | 3 Aug 2024 |
| 10 Mar 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0732 | Post nurse staffing information every day. | E | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0687 | Provide appropriate foot care. | D | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 29 Apr 2023 |
| 10 Mar 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 29 Apr 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 8 Oct 2024 | Fine | $36,852 | |
| 14 Jun 2024 | Payment denial | — | 6 days |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Oregon average. Turnover: nursing staff 45.5%, RNs 66.7%; 2 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Oregon median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 12.2% | 14.7% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.6% | 0.7% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.1% | 1.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.7% | 2.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.0% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 21.5% | 19.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.5% | 5.3% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 22.0% | 13.5% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Grants Pass Nursing & Rehab Center Llc. Chain: Volare Health (16 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Pac 12 Opco Holdco LLC | 5% or greater direct ownership interest | 100% | 03/01/2023 |
| Knox Healthcare Pac 12 Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 03/01/2023 |
| Pac 12 Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 03/01/2023 |
| Pac 12 Pinnacle Holdco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 03/01/2023 |
| Grants Pass Propco LLC | 5% or greater mortgage interest | NOT APPLICABLE | 03/01/2023 |
| Volare Health LLC | Operational/managerial control | NOT APPLICABLE | 03/01/2023 |
| Grants Pass Propco LLC | Adp of the snf | NOT APPLICABLE | 03/01/2023 |
| Pac 12 Holdings LLC | Adp of the snf | NOT APPLICABLE | 03/01/2023 |
| Pac 12 Pinnacle Holdco LLC | Adp of the snf | NOT APPLICABLE | 03/01/2023 |
| Volare Health LLC | Adp of the snf | NOT APPLICABLE | 08/19/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Josephine County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Regency Care of Rogue Valley | Grants Pass | 102 | 5 | 5 | 5 | 12 | 11.8 | — | 27 Mar 2026 |
| Laurel Hill Nursing Center | Grants Pass | 44 | 3 | 3 | 4 | 29 | 65.9 | $23K | 28 Jan 2026 |
| Royale Gardens Health & Rehabilitation Center | Grants Pass | 145 | 2 | 1 | 3 | 67 | 46.2 | $182K | 13 Mar 2026 |
All 4 facilities in Josephine County
Questions and answers
How many deficiencies has Highland House Nursing & Rehabilitation Center been cited for?
70 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Oregon median is 32 per facility.
Has Highland House Nursing & Rehabilitation Center been fined?
Yes. CMS lists fines totalling $37K in the period covered, plus 1 payment denial.
How does staffing at Highland House Nursing & Rehabilitation Center compare?
Reported total nurse staffing is 4.4 hours per resident per day against a Oregon median of 5.0 and a national average of 3.9.
Who operates Highland House Nursing & Rehabilitation Center?
It is part of the Volare Health chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Pac 12 Opco Holdco LLC, Knox Healthcare Pac 12 Holdings LLC and Pac 12 Holdings LLC. Individual owners and managers are not listed on this site.
When was Highland House Nursing & Rehabilitation Center last inspected?
The most recent survey or investigation in the CMS record is dated 22 Apr 2026; the most recent standard health survey was 3 Dec 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.