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Hilo Benioff Medical Center
1190 Waianuenue Avenue, Hilo, HI 96720
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 52 beds, Hilo Benioff Medical Center serves Hilo in Hawaii County, Hawaii and has taken Medicare and Medicaid residents since 1967.
CMS gives it 4 of 5 stars overall, equal to the Hawaii median; the health inspection rating is 3, staffing 5 and quality measures 4.
Inspectors recorded 23 health deficiencies across the three most recent survey cycles (15, 1, 7 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 44.2 per 100 beds, about the same as the state median of 39.8.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 5.3 hours per resident per day (1.4 RN), close to the Hawaii median of 4.6; nursing staff turnover is 30.8%.
Compared with county, state and nation
| Measure | This facility | Hawaii Co. median | Hawaii median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 4 | 4 | 3.0 |
| Health citations, 3 cycles | 23 | 34 | 34 | 28.7 |
| Citations per 100 beds | 44.2 | 34.0 | 39.8 | 26.8 |
| Total nurse hours per resident day | 5.3 | 3.8 | 4.6 | 3.9 |
| RN hours per resident day | 1.4 | 1.2 | 1.6 | 0.7 |
| Nursing staff turnover | 30.8% | 30.8% | 32.2% | 45.8% |
| Fines listed | $0 | $8,492 | $8,018 | — |
County and state figures are medians across facilities (7 in the county, 43 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Hawaii average per facility for the same cycle, as published by CMS. Standard health survey dates: 7 Feb 2025, 11 Jan 2024.
Severity mix: G ×1 D ×17 E ×3 F ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 7 Feb 2025 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 24 Mar 2025 |
| 7 Feb 2025 | F0943 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | F | Standard survey | 24 Mar 2025 |
| 7 Feb 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | Complaint investigation | 24 Mar 2025 |
| 7 Feb 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 24 Mar 2025 |
| 7 Feb 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 24 Mar 2025 |
| 7 Feb 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 24 Mar 2025 |
| 7 Feb 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 24 Mar 2025 |
| 7 Feb 2025 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 24 Mar 2025 |
| 7 Feb 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 24 Mar 2025 |
| 7 Feb 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 24 Mar 2025 |
| 7 Feb 2025 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 24 Mar 2025 |
| 7 Feb 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 24 Mar 2025 |
| 7 Feb 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 24 Mar 2025 |
| 7 Feb 2025 | F0710 | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. | D | Standard survey | 24 Mar 2025 |
| 7 Feb 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 24 Mar 2025 |
| 11 Jan 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 26 Jan 2024 |
| 24 Oct 2022 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 16 Dec 2022 |
| 24 Oct 2022 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 16 Dec 2022 |
| 24 Oct 2022 | F0551 | Give the resident's representative the ability to exercise the resident's rights. | D | Standard survey | 16 Dec 2022 |
| 24 Oct 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 16 Dec 2022 |
| 24 Oct 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 16 Dec 2022 |
| 24 Oct 2022 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 16 Dec 2022 |
| 24 Oct 2022 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 16 Dec 2022 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Hawaii average. Turnover: nursing staff 30.8%, RNs 31.6%; — administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Hawaii median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 13.3% | 16.8% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 1.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.0% | 1.2% | 2.8% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 35.8% | 20.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.0% | 3.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 32.6% | 11.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: government, state. Chain: Hawaii Health Systems Corporation (7 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Hawaii Health Systems Corporation | Operational/managerial control | NOT APPLICABLE | 07/01/1996 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Hawaii County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Honoka'A Hospital & Skilled Nursing | Honokaa | 66 | 5 | 4 | 5 | 14 | 21.2 | — | 22 Nov 2024 |
| Hale Anuenue Restorative Care | Hilo | 120 | 4 | 2 | 5 | 28 | 23.3 | — | 2 Feb 2024 |
| Yukio Okutsu State Veterans Home | Hilo | 95 | 4 | 3 | 4 | 39 | 41.1 | $13K | 15 Nov 2024 |
| Life Care Center of Hilo | Hilo | 252 | 3 | 2 | 4 | 41 | 16.3 | $8K | 1 Apr 2026 |
| Life Care Center of Kona | Kailua Kona | 94 | 3 | 2 | 4 | 44 | 46.8 | $28K | 25 Sep 2024 |
| Legacy Hilo Rehabilitation & Nursing Center | Hilo | 100 | 1 | 1 | 3 | 34 | 34.0 | $16K | 27 Feb 2026 |
All 7 facilities in Hawaii County
Questions and answers
How many deficiencies has Hilo Benioff Medical Center been cited for?
23 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Hawaii median is 34 per facility.
Has Hilo Benioff Medical Center been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Hilo Benioff Medical Center compare?
Reported total nurse staffing is 5.3 hours per resident per day against a Hawaii median of 4.6 and a national average of 3.9.
Who operates Hilo Benioff Medical Center?
It is part of the Hawaii Health Systems Corporation chain. Ownership type is government, state. Organisations in the CMS ownership record include Hawaii Health Systems Corporation. Individual owners and managers are not listed on this site.
When was Hilo Benioff Medical Center last inspected?
The most recent survey or investigation in the CMS record is dated 7 Feb 2025; the most recent standard health survey was 7 Feb 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.