Yukio Okutsu State Veterans HomeCMS ratings, inspections and fines
- Address
- 1180 Waianuenue Avenue, Hilo, HI 96720
- CCN
- 125058
- Ownership type
- Government, state
- Certified beds
- 95
- Residents per day
- 67
- CMS flags
- None in the CMS record
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Yukio Okutsu State Veterans Home an overall rating of 4 of 5 stars. The last standard survey was on 15 Nov 2024. The latest survey cycle has 10 health citations. The median for nursing homes in Hawaii is 10. CMS lists 1 fine of $13,049 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Hawaii County median | Hawaii median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 4 | 4.0 | 4.0 | 3.0 |
| Health inspection rating | 3 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 4 | 4.0 | 5.0 | 2.9 |
| Quality measure rating | 5 | 5.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 7 homes in the county, 43 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Hawaii median |
|---|---|---|---|
| Cycle 1 (latest) | 15 Nov 2024 | 10 | 10 |
| Cycle 2 | 30 Oct 2023 | 11 | 10 |
| Cycle 3 | No date | 18 | 12 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 10 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 15 Nov 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 30 Dec 2024 |
| 15 Nov 2024 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 30 Dec 2024 |
| 15 Nov 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 30 Dec 2024 |
| 15 Nov 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 30 Dec 2024 |
| 15 Nov 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 30 Dec 2024 |
| 15 Nov 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 30 Dec 2024 |
| 15 Nov 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 30 Dec 2024 |
| 15 Nov 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 30 Dec 2024 |
| 15 Nov 2024 | F0847 | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. | E | Standard survey | 30 Dec 2024 |
| 15 Nov 2024 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 30 Dec 2024 |
Survey cycle 2: 11 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 15 Nov 2024 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Complaint investigation | 30 Dec 2024 |
| 30 Oct 2023 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Standard survey | 11 Dec 2023 |
| 30 Oct 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 11 Dec 2023 |
| 30 Oct 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 11 Dec 2023 |
| 30 Oct 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 11 Dec 2023 |
| 30 Oct 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 11 Dec 2023 |
| 30 Oct 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 27 Jul 2023 |
| 30 Oct 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 11 Dec 2023 |
| 30 Oct 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 11 Dec 2023 |
| 30 Oct 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 11 Dec 2023 |
| 30 Oct 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 11 Dec 2023 |
Survey cycle 3: 18 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 14 Oct 2022 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 16 Dec 2022 |
| 14 Oct 2022 | F0572 | Give residents a notice of rights, rules, services and charges. | D | Standard survey | 16 Dec 2022 |
| 14 Oct 2022 | F0574 | The resident has the right to receive notices in a format and a language he or she understands. | D | Standard survey | 16 Dec 2022 |
| 14 Oct 2022 | F0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | D | Standard survey | 16 Dec 2022 |
| 14 Oct 2022 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 16 Dec 2022 |
| 14 Oct 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | F | Standard survey | 16 Dec 2022 |
| 14 Oct 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 16 Dec 2022 |
| 14 Oct 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 16 Dec 2022 |
| 14 Oct 2022 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Standard survey | 16 Dec 2022 |
| 14 Oct 2022 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | G | Standard survey | 16 Dec 2022 |
| 14 Oct 2022 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | Standard survey | 16 Dec 2022 |
| 14 Oct 2022 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 16 Dec 2022 |
| 14 Oct 2022 | F0744 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | Standard survey | 16 Dec 2022 |
| 14 Oct 2022 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 16 Dec 2022 |
| 14 Oct 2022 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 14 Jan 2023 |
| 14 Oct 2022 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | F | Standard survey | 16 Dec 2022 |
| 14 Oct 2022 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 16 Dec 2022 |
| 14 Oct 2022 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 14 Jan 2023 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 30 Oct 2023 | Fine | $13,049 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Hawaii median | Hawaii average (CMS) |
|---|---|---|---|
| All nurse staff | 4.64 | 4.60 | 4.97 |
| Registered nurses (RN) | 1.12 | 1.60 | 1.75 |
| Licensed practical nurses (LPN) | 0.50 | 0.34 | |
| Nurse aides | 3.03 | 2.88 | |
| All nurse staff, weekends | 4.07 | 4.10 | 4.41 |
- Nurse staff turnover in a year
- 60.3%
- Nurse staff turnover, Hawaii median
- 32.2%
- RN turnover in a year
- 53.6%
- Administrators who left in a year
- No data
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Hawaii median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 16.0% | 16.8% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.4% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.9% | 1.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 4.8% | 1.2% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 15.0% | 20.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.7% | 3.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 11.4% | 11.4% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- Government, state
- Legal business name
- Hawaii Health Systems Corporation
- Chain
- Hawaii Health Systems Corporation (7 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Hawaii Health Systems Corporation | 5% or greater direct ownership interest | 100% | 21 Nov 2007 |
| East Hawaii State Veterans Home | Operational/managerial control | 2 Jan 2021 |
The site shows organisations only. It does not show the names of persons.
Other homes in Hawaii County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Hilo Benioff Medical Center | Hilo | 4 of 5 | 15 | $0 | 7 Feb 2025 | |
| Hale Anuenue Restorative Care | Hilo | 4 of 5 | 12 | $0 | 2 Feb 2024 | |
| Legacy Hilo Rehabilitation & Nursing Center | Hilo | 1 of 5 | 10 | $16,350 | 27 Feb 2026 | |
| Life Care Center of Hilo | Hilo | 3 of 5 | 13 | $8,492 | 1 Dec 2023 | |
| Honoka'a Hospital & Skilled Nursing | Honokaa | 5 of 5 | 5 | $0 | 22 Nov 2024 | |
| Life Care Center of Kona | Kailua Kona | 3 of 5 | 14 | $27,612 | 25 Sep 2024 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Yukio Okutsu State Veterans Home (CCN 125058). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/yukio-okutsu-state-veterans-home-hilo-hi-125058/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Yukio Okutsu State Veterans Home last inspected?
- The latest inspection with a citation in the CMS record was on 15 Nov 2024. It was a standard survey and a complaint investigation. It gave 11 citations. The standard survey before the last one was on 30 Oct 2023.
- Who operates Yukio Okutsu State Veterans Home?
- The CMS record gives the ownership type as government, state. CMS lists the home in the chain Hawaii Health Systems Corporation. The CMS ownership file names East Hawaii State Veterans Home for operational or managerial control. This site does not show the names of persons.
- Is Yukio Okutsu State Veterans Home a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Hawaii as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.