Wisconsin › Marquette County › Montello
Montello Care Center
251 Forest Lane, Montello, WI 53949
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 50 beds, Montello Care Center serves Montello in Marquette County, Wisconsin and has taken Medicare and Medicaid residents since 2000.
CMS gives it 1 of 5 stars overall, below the Wisconsin median of 3; the health inspection rating is 1, staffing 1 and quality measures 2.
Inspectors recorded 68 health deficiencies across the three most recent survey cycles (25, 28, 15 by cycle, most recent first), 3 of them at the actual-harm or immediate-jeopardy level. That is 136.0 per 100 beds, more than the state median of 31.8.
CMS lists 2 penalties in the period covered: fines totalling $143K.
Compared with county, state and nation
| Measure | This facility | Marquette Co. median | Wisconsin median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 1 | 3 | 3.0 |
| Health citations, 3 cycles | 68 | 68 | 21 | 28.7 |
| Citations per 100 beds | 136.0 | 136.0 | 31.8 | 26.8 |
| Total nurse hours per resident day | — | — | 4.0 | 3.9 |
| RN hours per resident day | — | — | 0.9 | 0.7 |
| Nursing staff turnover | 64.0% | 64.0% | 46.2% | 45.8% |
| Fines listed | $142,634 | $142,634 | $0 | — |
County and state figures are medians across facilities (1 in the county, 323 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Wisconsin average per facility for the same cycle, as published by CMS. Standard health survey dates: 4 Dec 2025, 31 Jul 2024.
Severity mix: J ×2 G ×1 D ×46 E ×10 F ×7 C ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 8 Jun 2026 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 18 Jun 2026 |
| 8 Jun 2026 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 18 Jun 2026 |
| 8 Jun 2026 | F0808 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D | Complaint investigation | 1 Jul 2026 |
| 11 May 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 3 Jun 2026 |
| 11 May 2026 | F0610 | Respond appropriately to all alleged violations. | E | Complaint investigation | 3 Jun 2026 |
| 11 May 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 3 Jun 2026 |
| 4 Dec 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 29 Dec 2025 |
| 4 Dec 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | E | Standard survey | 29 Dec 2025 |
| 4 Dec 2025 | F0908 | Keep all essential equipment working safely. | E | Standard survey | 29 Dec 2025 |
| 4 Dec 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 29 Dec 2025 |
| 4 Dec 2025 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 29 Dec 2025 |
| 4 Dec 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 29 Dec 2025 |
| 4 Dec 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 29 Dec 2025 |
| 4 Dec 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 29 Dec 2025 |
| 4 Dec 2025 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 29 Dec 2025 |
| 4 Dec 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 29 Dec 2025 |
| 4 Dec 2025 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 29 Dec 2025 |
| 4 Dec 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 29 Dec 2025 |
| 4 Dec 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 29 Dec 2025 |
| 4 Dec 2025 | F0811 | Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised. | D | Standard survey | 29 Dec 2025 |
| 4 Dec 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 29 Dec 2025 |
| 22 Oct 2025 | F0744 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | G | Complaint investigation | 10 Nov 2025 |
| 22 Oct 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 10 Nov 2025 |
| 22 Oct 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 10 Nov 2025 |
| 1 Aug 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 22 Aug 2025 |
| 12 Jun 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 10 Jul 2025 |
| 12 Jun 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 10 Jul 2025 |
| 12 Jun 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 10 Jul 2025 |
| 12 Jun 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 10 Jul 2025 |
| 12 Jun 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 10 Jul 2025 |
| 12 Jun 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 10 Jul 2025 |
| 9 Apr 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Complaint investigation | 5 May 2025 |
| 9 Apr 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 5 May 2025 |
| 9 Apr 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 5 May 2025 |
| 9 Apr 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 5 May 2025 |
| 18 Oct 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 8 Nov 2024 |
| 18 Oct 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 8 Nov 2024 |
| 31 Jul 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 26 Aug 2024 |
| 31 Jul 2024 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 26 Aug 2024 |
| 31 Jul 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Standard survey | 26 Aug 2024 |
| 31 Jul 2024 | F0610 | Respond appropriately to all alleged violations. | E | Complaint investigation | 26 Aug 2024 |
| 31 Jul 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 26 Aug 2024 |
| 31 Jul 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 16 Sep 2024 |
| 31 Jul 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 26 Aug 2024 |
| 31 Jul 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 26 Aug 2024 |
| 31 Jul 2024 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 26 Aug 2024 |
| 31 Jul 2024 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 26 Aug 2024 |
| 31 Jul 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 26 Aug 2024 |
| 31 Jul 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 26 Aug 2024 |
| 31 Jul 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 26 Aug 2024 |
| 31 Jul 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 26 Aug 2024 |
| 31 Jul 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 26 Aug 2024 |
| 31 Jul 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 26 Aug 2024 |
| 31 Jul 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 26 Aug 2024 |
| 9 Apr 2024 | F0880 | Provide and implement an infection prevention and control program. | F | Complaint investigation | 9 May 2024 |
| 9 Apr 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 9 May 2024 |
| 9 Apr 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 9 May 2024 |
| 9 Apr 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 9 May 2024 |
| 9 Apr 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 9 May 2024 |
| 18 Sep 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 18 Oct 2023 |
| 1 Jun 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 30 Jun 2023 |
| 1 Jun 2023 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 30 Jun 2023 |
| 1 Jun 2023 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | F | Standard survey | 30 Jun 2023 |
| 1 Jun 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 30 Jun 2023 |
| 1 Jun 2023 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 30 Jun 2023 |
| 1 Jun 2023 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Standard survey | 30 Jun 2023 |
| 1 Jun 2023 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | C | Standard survey | 30 Jun 2023 |
| 1 Jun 2023 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | C | Standard survey | 30 Jun 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 22 Oct 2025 | Fine | $10,358 | |
| 9 Apr 2025 | Fine | $132,276 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Wisconsin average. Turnover: nursing staff 64.0%, RNs 75.0%; 2 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Wisconsin median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 14.1% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 3.8% | 1.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 5.1% | 2.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.0% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.5% | 0.9% | 1.0% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 10.0% | 4.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 14.7% | 14.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: non-profit, corporation. Legal business name: Wisconsin Illinois Senior Housing Inc. Chain: Wisconsin Illinois Senior Housing, Inc. (7 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Carriage Healthcare Companies Inc | Operational/managerial control | NOT APPLICABLE | 02/15/2001 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Questions and answers
How many deficiencies has Montello Care Center been cited for?
68 health deficiencies across the three most recent survey cycles, 3 at the actual-harm or immediate-jeopardy level. The Wisconsin median is 21 per facility.
Has Montello Care Center been fined?
Yes. CMS lists fines totalling $143K in the period covered.
How does staffing at Montello Care Center compare?
CMS does not report staffing hours for this facility.
Who operates Montello Care Center?
It is part of the Wisconsin Illinois Senior Housing, Inc. chain. Ownership type is non-profit, corporation. Organisations in the CMS ownership record include Carriage Healthcare Companies Inc. Individual owners and managers are not listed on this site.
When was Montello Care Center last inspected?
The most recent survey or investigation in the CMS record is dated 8 Jun 2026; the most recent standard health survey was 4 Dec 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.