Ontario Center for Rehabilitation and HealthcareCMS ratings, inspections and fines
- Address
- 3062 County Complex Drive, Canandaigua, NY 14424
- CCN
- 335564
- Ownership type
- For-profit, limited liability company
- Certified beds
- 98
- Chain
- Centers Health Care
- Residents per day
- 95
- CMS flags
- CMS abuse icon
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Ontario Center for Rehabilitation and Healthcare an overall rating of 1 of 5 stars. The last standard survey was on 31 Jan 2025. The latest survey cycle has 20 health citations. The median for nursing homes in New York is 7. CMS lists 1 fine of $117,878 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Ontario County median | New York median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 2.0 | 3.0 | 3.0 |
| Health inspection rating | 1 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 1 | 3.0 | 3.0 | 2.9 |
| Quality measure rating | 2 | 3.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 5 homes in the county, 593 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | New York median |
|---|---|---|---|
| Cycle 1 (latest) | 31 Jan 2025 | 20 | 7 |
| Cycle 2 | 11 Jan 2023 | 11 | 5 |
| Cycle 3 | No date | 10 | 5 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | L0 | |
| Actual harm that is not immediate jeopardy | I0 | ||
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | C0 |
Survey cycle 1 (latest): 20 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 17 Mar 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 12 May 2026 |
| 17 Mar 2026 | F0641 | Ensure each resident receives an accurate assessment. | E | Complaint investigation | 12 May 2026 |
| 17 Mar 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 12 May 2026 |
| 17 Mar 2026 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 5 Jun 2026 |
| 17 Mar 2026 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | E | Complaint investigation | 12 May 2026 |
| 31 Jan 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | G | Complaint investigation | 5 Mar 2025 |
| 31 Jan 2025 | F0568 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. | B | Standard survey | 5 Mar 2025 |
| 31 Jan 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Complaint investigation | 5 Mar 2025 |
| 31 Jan 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | K | Complaint investigation | 5 Mar 2025 |
| 31 Jan 2025 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | B | Complaint investigation | 5 Mar 2025 |
| 31 Jan 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 5 Mar 2025 |
| 31 Jan 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 5 Mar 2025 |
| 31 Jan 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 5 Mar 2025 |
| 31 Jan 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 5 Mar 2025 |
| 31 Jan 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | H | Standard survey | 5 Mar 2025 |
| 31 Jan 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 5 Mar 2025 |
| 31 Jan 2025 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | F | Standard survey | 5 Mar 2025 |
| 31 Jan 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 5 Mar 2025 |
| 31 Jan 2025 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 5 Mar 2025 |
| 31 Jan 2025 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | F | Standard survey | 4 Mar 2025 |
Survey cycle 2: 11 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 2 Nov 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 16 Dec 2024 |
| 11 Jan 2023 | F0568 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. | B | Standard survey | 15 Feb 2023 |
| 11 Jan 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 15 Feb 2023 |
| 11 Jan 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 15 Feb 2023 |
| 11 Jan 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 15 Feb 2023 |
| 11 Jan 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 15 Feb 2023 |
| 11 Jan 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 15 Feb 2023 |
| 11 Jan 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 15 Feb 2023 |
| 11 Jan 2023 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Standard survey | 15 Feb 2023 |
| 11 Jan 2023 | F0836 | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. | D | Standard survey | 15 Feb 2023 |
| 11 Jan 2023 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | F | Standard survey | 15 Feb 2023 |
Survey cycle 3: 10 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 2 Jul 2024 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Complaint investigation | 2 Aug 2024 |
| 5 Apr 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 25 Apr 2024 |
| 5 Apr 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 25 Apr 2024 |
| 9 Jun 2021 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 21 Jul 2021 |
| 9 Jun 2021 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 21 Jul 2021 |
| 9 Jun 2021 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 21 Jul 2021 |
| 9 Jun 2021 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 21 Jul 2021 |
| 9 Jun 2021 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 21 Jul 2021 |
| 9 Jun 2021 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 2 Aug 2021 |
| 9 Jun 2021 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 2 Aug 2021 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 31 Jan 2025 | Fine | $117,878 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | New York median | New York average (CMS) |
|---|---|---|---|
| All nurse staff | 3.02 | 3.50 | 3.62 |
| Registered nurses (RN) | 0.44 | 0.60 | 0.71 |
| Licensed practical nurses (LPN) | 0.79 | 0.76 | |
| Nurse aides | 1.79 | 2.15 | |
| All nurse staff, weekends | 2.35 | 3.10 | 3.18 |
- Nurse staff turnover in a year
- 80.6%
- Nurse staff turnover, New York median
- 38.4%
- RN turnover in a year
- 76.5%
- Administrators who left in a year
- 4
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | New York median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 8.4% | 13.2% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.2% | 0.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 5.1% | 2.7% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.1% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 5.4% | 11.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.3% | 6.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 10.2% | 12.4% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, limited liability company
- Legal business name
- Ontario Operations Assoc LLC
- Chain
- Centers Health Care (36 homes in the CMS chain file)
The CMS ownership record of this home lists no organisation.
The site shows organisations only. It does not show the names of persons.
Other homes in Ontario County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Elm Manor Nursing and Rehabilitation Center | Canandaigua | 1 of 5 | 21 | $0 | 27 Aug 2024 | |
| M.M. Ewing Continuing Care Center | Canandaigua | 5 of 5 | 3 | $0 | 21 Jul 2023 | |
| Clifton Springs Hospital and Clinic Extended Care | Clifton Springs | 4 of 5 | 5 | $0 | 15 Nov 2024 | |
| Finger Lakes Health | Geneva | 2 of 5 | 11 | $125,650 | 1 Sep 2023 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Ontario Center for Rehabilitation and Healthcare (CCN 335564). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/ontario-center-for-rehabilitation-and-healthcare-canandaigua-ny-335564/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Ontario Center for Rehabilitation and Healthcare last inspected?
- The latest inspection with a citation in the CMS record was on 17 Mar 2026. It was a complaint investigation. It gave 5 citations. The standard survey before the last one was on 11 Jan 2023.
- Who operates Ontario Center for Rehabilitation and Healthcare?
- The CMS record gives the ownership type as for-profit, limited liability company. CMS lists the home in the chain Centers Health Care. The CMS ownership file names no organisation for this home. This site does not show the names of persons.
- Is Ontario Center for Rehabilitation and Healthcare a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 3 homes in New York as Special Focus Facilities and 15 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.