North Carolina › Mecklenburg County › Charlotte
Pavilion Health Center At Brightmore
10011 Providence Road West, Charlotte, NC 28277
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 108 beds, Pavilion Health Center At Brightmore serves Charlotte in Mecklenburg County, North Carolina and has taken Medicare and Medicaid residents since 2014.
CMS gives it 2 of 5 stars overall, below the North Carolina median of 3; the health inspection rating is 2, staffing 3 and quality measures 3.
Inspectors recorded 31 health deficiencies across the three most recent survey cycles (7, 19, 5 by cycle, most recent first), 6 of them at the actual-harm or immediate-jeopardy level. That is 28.7 per 100 beds, more than the state median of 15.6.
CMS lists 2 penalties in the period covered: fines totalling $103K.
Reported nurse staffing is 3.3 hours per resident per day (0.4 RN), close to the North Carolina median of 3.5; nursing staff turnover is 40.0%.
Compared with county, state and nation
| Measure | This facility | Mecklenburg Co. median | North Carolina median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 31 | 19 | 16 | 28.7 |
| Citations per 100 beds | 28.7 | 25.5 | 15.6 | 26.8 |
| Total nurse hours per resident day | 3.3 | 3.5 | 3.5 | 3.9 |
| RN hours per resident day | 0.4 | 0.5 | 0.5 | 0.7 |
| Nursing staff turnover | 40.0% | 56.1% | 48.6% | 45.8% |
| Fines listed | $103,435 | $15,470 | $8,512 | — |
County and state figures are medians across facilities (29 in the county, 419 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: North Carolina average per facility for the same cycle, as published by CMS. Standard health survey dates: 3 Jul 2025, 26 Mar 2024.
Severity mix: J ×3 G ×3 D ×19 E ×4 B ×1 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 9 Dec 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | Past Non-Compliance |
| 3 Jul 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 11 Jul 2025 |
| 3 Jul 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 11 Jul 2025 |
| 3 Jul 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 11 Jul 2025 |
| 3 Jul 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 11 Jul 2025 |
| 3 Jul 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 11 Jul 2025 |
| 3 Jul 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 11 Jul 2025 |
| 26 Mar 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Complaint investigation | 18 Apr 2024 |
| 26 Mar 2024 | F0760 | Ensure that residents are free from significant medication errors. | J | Complaint investigation | 18 Apr 2024 |
| 26 Mar 2024 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 18 Apr 2024 |
| 26 Mar 2024 | F0679 | Provide activities to meet all resident's needs. | E | Standard survey | 18 Apr 2024 |
| 26 Mar 2024 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Standard survey | 18 Apr 2024 |
| 26 Mar 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 18 Apr 2024 |
| 26 Mar 2024 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | 18 Apr 2024 |
| 26 Mar 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 18 Apr 2024 |
| 26 Mar 2024 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | D | Complaint investigation | 6 Jan 2024 |
| 26 Mar 2024 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 18 Apr 2024 |
| 26 Mar 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 18 Apr 2024 |
| 26 Mar 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 18 Apr 2024 |
| 26 Mar 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 18 Apr 2024 |
| 26 Mar 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 18 Apr 2024 |
| 26 Mar 2024 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Complaint investigation | 18 Apr 2024 |
| 26 Mar 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Complaint investigation | 18 Apr 2024 |
| 26 Mar 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 18 Apr 2024 |
| 26 Mar 2024 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Standard survey | 18 Apr 2024 |
| 26 Mar 2024 | F0732 | Post nurse staffing information every day. | C | Standard survey | 16 Apr 2024 |
| 29 Sep 2022 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | G | Standard survey | 17 Oct 2022 |
| 29 Sep 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | G | Standard survey | 17 Oct 2022 |
| 29 Sep 2022 | F0692 | Provide enough food/fluids to maintain a resident's health. | G | Standard survey | 17 Oct 2022 |
| 29 Sep 2022 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 17 Oct 2022 |
| 29 Sep 2022 | F0641 | Ensure each resident receives an accurate assessment. | B | Standard survey | 17 Oct 2022 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 9 Dec 2025 | Fine | $16,985 | |
| 26 Mar 2024 | Fine | $86,450 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the North Carolina average. Turnover: nursing staff 40.0%, RNs 33.3%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | North Carolina median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 14.6% | 14.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.7% | 1.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.7% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 3.7% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 22.5% | 17.0% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.9% | 5.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 11.2% | 13.2% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Liberty Healthcare Group Llc. Chain: Liberty Senior Living (37 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Long Term Care Management Services LLC | 5% or greater direct ownership interest | 100% | 03/10/2011 |
| Long Term Care Management Services LLC | Operational/managerial control | NOT APPLICABLE | 03/10/2011 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Mecklenburg County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Brookdale Carriage Club Providence | Charlotte | 14 | 5 | 5 | 4 | 11 | 78.6 | — | 7 May 2026 |
| Mecklenburg Heath and Rehabilitation | Charlotte | 100 | 5 | 4 | 2 | 9 | 9.0 | $4K | 23 Jul 2026 |
| Novant Health Presbyterian Medical Center-Snu | Charlotte | 12 | 5 | 5 | 5 | 5 | 41.7 | — | 15 Aug 2024 |
| Willowbrooke Court Sc Ctr At Matthews Glen | Matthews | 15 | 5 | 4 | 5 | 6 | 40.0 | — | 8 Jul 2025 |
| Briar Creek Health Center | Charlotte | 6 | 4 | 4 | 4 | 8 | 133.3 | $9K | 6 May 2025 |
| Lakeside Health & Rehab Center | Huntersville | 114 | 4 | 3 | 2 | 15 | 13.2 | — | 11 Dec 2025 |
| The Sharon At Southpark | Charlotte | 19 | 4 | 4 | 4 | 10 | 52.6 | — | 7 Nov 2024 |
| Huntersville Health & Rehabilitation Centerabuse icon | Huntersville | 90 | 3 | 2 | 3 | 14 | 15.6 | — | 12 Jun 2026 |
All 29 facilities in Mecklenburg County
Questions and answers
How many deficiencies has Pavilion Health Center At Brightmore been cited for?
31 health deficiencies across the three most recent survey cycles, 6 at the actual-harm or immediate-jeopardy level. The North Carolina median is 16 per facility.
Has Pavilion Health Center At Brightmore been fined?
Yes. CMS lists fines totalling $103K in the period covered.
How does staffing at Pavilion Health Center At Brightmore compare?
Reported total nurse staffing is 3.3 hours per resident per day against a North Carolina median of 3.5 and a national average of 3.9.
Who operates Pavilion Health Center At Brightmore?
It is part of the Liberty Senior Living chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Long Term Care Management Services LLC and Long Term Care Management Services LLC. Individual owners and managers are not listed on this site.
When was Pavilion Health Center At Brightmore last inspected?
The most recent survey or investigation in the CMS record is dated 9 Dec 2025; the most recent standard health survey was 3 Jul 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.