North Carolina › Mecklenburg County › Matthews
Willowbrooke Court Sc Ctr At Matthews Glen
740 Pavilion View Drive, Matthews, NC 28105
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Willowbrooke Court Sc Ctr At Matthews Glen, in Matthews, North Carolina, is certified for 15 beds under non-profit, corporation ownership and belongs to the Acts Retirement-Life Communities chain.
CMS gives it 5 of 5 stars overall, above the North Carolina median of 3; the health inspection rating is 4, staffing 5 and quality measures 4.
Inspectors recorded 6 health deficiencies across the three most recent survey cycles (3, 3, 0 by cycle, most recent first), none at the actual-harm level. That is 40.0 per 100 beds, more than the state median of 15.6.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 4.7 hours per resident per day (0.9 RN), above the North Carolina median of 3.5.
Compared with county, state and nation
| Measure | This facility | Mecklenburg Co. median | North Carolina median | US average |
|---|---|---|---|---|
| Overall star rating | 5 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 6 | 19 | 16 | 28.7 |
| Citations per 100 beds | 40.0 | 25.5 | 15.6 | 26.8 |
| Total nurse hours per resident day | 4.7 | 3.5 | 3.5 | 3.9 |
| RN hours per resident day | 0.9 | 0.5 | 0.5 | 0.7 |
| Nursing staff turnover | — | 56.1% | 48.6% | 45.8% |
| Fines listed | $0 | $15,470 | $8,512 | — |
County and state figures are medians across facilities (29 in the county, 419 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: North Carolina average per facility for the same cycle, as published by CMS. Standard health survey dates: 8 Jul 2025, 30 May 2024.
Severity mix: D ×4 E ×1 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 8 Jul 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 25 Jul 2025 |
| 8 Jul 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 25 Jul 2025 |
| 8 Jul 2025 | F0732 | Post nurse staffing information every day. | C | Standard survey | 25 Jul 2025 |
| 30 May 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 27 Jun 2024 |
| 30 May 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 27 Jun 2024 |
| 30 May 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 27 Jun 2024 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the North Carolina average. Turnover: nursing staff —, RNs —; — administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | North Carolina median | US median |
|---|---|---|---|---|
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.2% | 1.1% | 1.0% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: non-profit, corporation. Legal business name: Acts Retirement-Life Communities Inc. Chain: Acts Retirement-Life Communities (27 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Acts Acquisition and Development Company LLC | Indirect ownership interest | NOT APPLICABLE | 01/01/2003 |
| Acts Alliance Management LLC | Indirect ownership interest | NOT APPLICABLE | 12/31/2022 |
| Acts Communities of Maryland, Inc. | Indirect ownership interest | NOT APPLICABLE | 04/01/2019 |
| Acts Legacy Foundation, Inc. | Indirect ownership interest | NOT APPLICABLE | 12/31/2022 |
| Acts Retirement Services, Inc | Indirect ownership interest | NOT APPLICABLE | 03/24/2009 |
| Acts Retirement-Life Communities Management, LLC | Indirect ownership interest | NOT APPLICABLE | 12/31/2022 |
| Acts Signature Community Services Inc | Indirect ownership interest | NOT APPLICABLE | 03/24/2009 |
| Bonita Springs Retirement Village Inc | Indirect ownership interest | NOT APPLICABLE | 11/01/2024 |
| Mease Life Inc | Indirect ownership interest | NOT APPLICABLE | 10/01/2023 |
| Acts Retirement-Life Communities Inc | 5% or greater mortgage interest | NOT APPLICABLE | 11/01/1988 |
| Acts Management Services, Inc. | Operational/managerial control | NOT APPLICABLE | 01/01/2012 |
| Acts Retirement-Life Communities Inc | Operational/managerial control | NOT APPLICABLE | 01/01/2012 |
| Acts Retirement-Life Communities Management, LLC | Operational/managerial control | NOT APPLICABLE | 12/31/2022 |
| Acts Management Services, Inc. | Adp of the snf | NOT APPLICABLE | 07/21/2025 |
| Acts Retirement-Life Communities Inc | Adp of the snf | NOT APPLICABLE | 11/01/1988 |
| Acts Retirement-Life Communities Management, LLC | Adp of the snf | NOT APPLICABLE | 07/21/2025 |
| Baker Tilly Advisory Group LP | Adp of the snf | NOT APPLICABLE | 02/03/2025 |
| Baker Tilly Us LLP | Adp of the snf | NOT APPLICABLE | 11/05/2024 |
| U.S. Bank | Adp of the snf | NOT APPLICABLE | 07/09/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Mecklenburg County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Brookdale Carriage Club Providence | Charlotte | 14 | 5 | 5 | 4 | 11 | 78.6 | — | 7 May 2026 |
| Mecklenburg Heath and Rehabilitation | Charlotte | 100 | 5 | 4 | 2 | 9 | 9.0 | $4K | 23 Jul 2026 |
| Novant Health Presbyterian Medical Center-Snu | Charlotte | 12 | 5 | 5 | 5 | 5 | 41.7 | — | 15 Aug 2024 |
| Briar Creek Health Center | Charlotte | 6 | 4 | 4 | 4 | 8 | 133.3 | $9K | 6 May 2025 |
| Lakeside Health & Rehab Center | Huntersville | 114 | 4 | 3 | 2 | 15 | 13.2 | — | 11 Dec 2025 |
| The Sharon At Southpark | Charlotte | 19 | 4 | 4 | 4 | 10 | 52.6 | — | 7 Nov 2024 |
| Huntersville Health & Rehabilitation Centerabuse icon | Huntersville | 90 | 3 | 2 | 3 | 14 | 15.6 | — | 12 Jun 2026 |
| Huntersville Oaks | Huntersville | 168 | 3 | 4 | 1 | 7 | 4.2 | $10K | 14 Mar 2025 |
All 29 facilities in Mecklenburg County
Questions and answers
How many deficiencies has Willowbrooke Court Sc Ctr At Matthews Glen been cited for?
6 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The North Carolina median is 16 per facility.
Has Willowbrooke Court Sc Ctr At Matthews Glen been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Willowbrooke Court Sc Ctr At Matthews Glen compare?
Reported total nurse staffing is 4.7 hours per resident per day against a North Carolina median of 3.5 and a national average of 3.9.
Who operates Willowbrooke Court Sc Ctr At Matthews Glen?
It is part of the Acts Retirement-Life Communities chain. Ownership type is non-profit, corporation. Organisations in the CMS ownership record include Acts Acquisition and Development Company LLC, Acts Alliance Management LLC and Acts Communities of Maryland, Inc.. Individual owners and managers are not listed on this site.
When was Willowbrooke Court Sc Ctr At Matthews Glen last inspected?
The most recent survey or investigation in the CMS record is dated 8 Jul 2025; the most recent standard health survey was 8 Jul 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.