North Carolina › Mecklenburg County › Charlotte
Pelican Health Randolph LLC
4801 Randolph Road, Charlotte, NC 28211
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 100 beds, Pelican Health Randolph LLC serves Charlotte in Mecklenburg County, North Carolina and has taken Medicare and Medicaid residents since 1980.
CMS gives it 1 of 5 stars overall, below the North Carolina median of 3; the health inspection rating is 2, staffing 1 and quality measures 4.
Inspectors recorded 47 health deficiencies across the three most recent survey cycles (15, 5, 27 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 47.0 per 100 beds, more than the state median of 15.6.
CMS lists 3 penalties in the period covered: fines totalling $20K.
Reported nurse staffing is 3.2 hours per resident per day (0.7 RN), close to the North Carolina median of 3.5; nursing staff turnover is 76.1%.
Compared with county, state and nation
| Measure | This facility | Mecklenburg Co. median | North Carolina median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 47 | 19 | 16 | 28.7 |
| Citations per 100 beds | 47.0 | 25.5 | 15.6 | 26.8 |
| Total nurse hours per resident day | 3.2 | 3.5 | 3.5 | 3.9 |
| RN hours per resident day | 0.7 | 0.5 | 0.5 | 0.7 |
| Nursing staff turnover | 76.1% | 56.1% | 48.6% | 45.8% |
| Fines listed | $19,663 | $15,470 | $8,512 | — |
County and state figures are medians across facilities (29 in the county, 419 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: North Carolina average per facility for the same cycle, as published by CMS. Standard health survey dates: 17 Sep 2025, 27 Jun 2024.
Severity mix: J ×2 D ×32 E ×11 B ×1 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 17 Sep 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 17 Oct 2025 |
| 17 Sep 2025 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Complaint investigation | 17 Oct 2025 |
| 17 Sep 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 17 Oct 2025 |
| 17 Sep 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 17 Oct 2025 |
| 17 Sep 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 17 Oct 2025 |
| 17 Sep 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 17 Oct 2025 |
| 17 Sep 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 17 Oct 2025 |
| 17 Sep 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 17 Oct 2025 |
| 17 Sep 2025 | F0687 | Provide appropriate foot care. | D | Standard survey | 17 Oct 2025 |
| 17 Sep 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 17 Oct 2025 |
| 17 Sep 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 17 Oct 2025 |
| 17 Sep 2025 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 17 Oct 2025 |
| 17 Sep 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 17 Oct 2025 |
| 17 Sep 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 17 Oct 2025 |
| 17 Sep 2025 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Standard survey | 17 Oct 2025 |
| 27 Jun 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Standard survey | 23 Jul 2024 |
| 27 Jun 2024 | F0760 | Ensure that residents are free from significant medication errors. | E | Standard survey | 23 Jul 2024 |
| 27 Jun 2024 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 23 Jul 2024 |
| 27 Jun 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 23 Jul 2024 |
| 27 Jun 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 23 Jul 2024 |
| 3 May 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 4 May 2024 |
| 3 May 2024 | F0732 | Post nurse staffing information every day. | C | Complaint investigation | 4 May 2024 |
| 3 May 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | B | Complaint investigation | 4 May 2024 |
| 24 Apr 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | Complaint investigation | 24 Jan 2024 |
| 24 Apr 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 24 Jan 2024 |
| 24 Apr 2024 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Complaint investigation | 4 May 2024 |
| 28 Feb 2023 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | E | Standard survey | 14 Jun 2023 |
| 28 Feb 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 24 Mar 2023 |
| 28 Feb 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0712 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. | E | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Standard survey | 14 Jun 2023 |
| 28 Feb 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0646 | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. | D | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 23 May 2023 |
| 28 Feb 2023 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Standard survey | 23 May 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 24 Apr 2024 | Fine | $7,823 | |
| 24 Apr 2024 | Fine | $7,823 | |
| 24 Apr 2024 | Fine | $4,017 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the North Carolina average. Turnover: nursing staff 76.1%, RNs 66.7%; 2 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | North Carolina median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 7.8% | 14.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.3% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 1.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.9% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.9% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 9.4% | 17.0% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.0% | 5.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 5.8% | 13.2% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Legal Business Name Not Available.
No organisations are listed in the CMS ownership record for this facility.
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Mecklenburg County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Brookdale Carriage Club Providence | Charlotte | 14 | 5 | 5 | 4 | 11 | 78.6 | — | 7 May 2026 |
| Mecklenburg Heath and Rehabilitation | Charlotte | 100 | 5 | 4 | 2 | 9 | 9.0 | $4K | 23 Jul 2026 |
| Novant Health Presbyterian Medical Center-Snu | Charlotte | 12 | 5 | 5 | 5 | 5 | 41.7 | — | 15 Aug 2024 |
| Willowbrooke Court Sc Ctr At Matthews Glen | Matthews | 15 | 5 | 4 | 5 | 6 | 40.0 | — | 8 Jul 2025 |
| Briar Creek Health Center | Charlotte | 6 | 4 | 4 | 4 | 8 | 133.3 | $9K | 6 May 2025 |
| Lakeside Health & Rehab Center | Huntersville | 114 | 4 | 3 | 2 | 15 | 13.2 | — | 11 Dec 2025 |
| The Sharon At Southpark | Charlotte | 19 | 4 | 4 | 4 | 10 | 52.6 | — | 7 Nov 2024 |
| Huntersville Health & Rehabilitation Centerabuse icon | Huntersville | 90 | 3 | 2 | 3 | 14 | 15.6 | — | 12 Jun 2026 |
All 29 facilities in Mecklenburg County
Questions and answers
How many deficiencies has Pelican Health Randolph LLC been cited for?
47 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The North Carolina median is 16 per facility.
Has Pelican Health Randolph LLC been fined?
Yes. CMS lists fines totalling $20K in the period covered.
How does staffing at Pelican Health Randolph LLC compare?
Reported total nurse staffing is 3.2 hours per resident per day against a North Carolina median of 3.5 and a national average of 3.9.
Who operates Pelican Health Randolph LLC?
Ownership type is for-profit, corporation. Individual owners and managers are not listed on this site.
When was Pelican Health Randolph LLC last inspected?
The most recent survey or investigation in the CMS record is dated 17 Sep 2025; the most recent standard health survey was 17 Sep 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.