Virginia › Chesterfield County › Midlothian
The Laurels of Willow Creek
11611 Robious Road, Midlothian, VA 23113
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 120 beds, The Laurels of Willow Creek serves Midlothian in Chesterfield County, Virginia and has taken Medicare and Medicaid residents since 1991.
CMS gives it 2 of 5 stars overall, below the Virginia median of 3; the health inspection rating is 2, staffing 3 and quality measures 4.
Inspectors recorded 54 health deficiencies across the three most recent survey cycles (18, 17, 19 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 45.0 per 100 beds, more than the state median of 34.5.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.2 hours per resident per day (0.5 RN), close to the Virginia median of 3.4; nursing staff turnover is 47.0%.
CMS flags that the facility has not had a standard health inspection in more than two years.
Compared with county, state and nation
| Measure | This facility | Chesterfield Co. median | Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 54 | 48 | 32 | 28.7 |
| Citations per 100 beds | 45.0 | 45.0 | 34.5 | 26.8 |
| Total nurse hours per resident day | 3.2 | 3.8 | 3.4 | 3.9 |
| RN hours per resident day | 0.5 | 0.6 | 0.5 | 0.7 |
| Nursing staff turnover | 47.0% | 50.0% | 48.3% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (5 in the county, 289 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 13 Sep 2023, 24 Mar 2022.
Severity mix: G ×2 D ×39 E ×11 F ×1 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 13 Sep 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 16 Oct 2023 |
| 13 Sep 2023 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | E | Standard survey | 16 Oct 2023 |
| 13 Sep 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 16 Oct 2023 |
| 13 Sep 2023 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Complaint investigation | 16 Oct 2023 |
| 13 Sep 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 16 Oct 2023 |
| 13 Sep 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 16 Oct 2023 |
| 13 Sep 2023 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 16 Oct 2023 |
| 13 Sep 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 16 Oct 2023 |
| 13 Sep 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 16 Oct 2023 |
| 13 Sep 2023 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Standard survey | 16 Oct 2023 |
| 13 Sep 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 16 Oct 2023 |
| 13 Sep 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 16 Oct 2023 |
| 13 Sep 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 16 Oct 2023 |
| 13 Sep 2023 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Standard survey | 16 Oct 2023 |
| 13 Sep 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | Standard survey | 16 Oct 2023 |
| 13 Sep 2023 | F0800 | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. | D | Complaint investigation | 16 Oct 2023 |
| 13 Sep 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 16 Oct 2023 |
| 13 Sep 2023 | F0732 | Post nurse staffing information every day. | C | Standard survey | 16 Oct 2023 |
| 24 Mar 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Standard survey | 2 Jun 2022 |
| 24 Mar 2022 | F0760 | Ensure that residents are free from significant medication errors. | G | Standard survey | 19 Apr 2022 |
| 24 Mar 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 2 Jun 2022 |
| 24 Mar 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 2 Jun 2022 |
| 24 Mar 2022 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 2 Jun 2022 |
| 24 Mar 2022 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 19 Apr 2022 |
| 24 Mar 2022 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 19 Apr 2022 |
| 24 Mar 2022 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 19 Apr 2022 |
| 24 Mar 2022 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 19 Apr 2022 |
| 24 Mar 2022 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 19 Apr 2022 |
| 24 Mar 2022 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 19 Apr 2022 |
| 24 Mar 2022 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 19 Apr 2022 |
| 24 Mar 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 19 Apr 2022 |
| 24 Mar 2022 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 19 Apr 2022 |
| 24 Mar 2022 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 19 Apr 2022 |
| 24 Mar 2022 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 19 Apr 2022 |
| 24 Mar 2022 | F0909 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | D | Standard survey | 19 Apr 2022 |
| 14 Mar 2019 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | D | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Standard survey | 26 Apr 2019 |
| 14 Mar 2019 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 26 Apr 2019 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Virginia average. Turnover: nursing staff 47.0%, RNs 33.3%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 9.8% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.4% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.5% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.8% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 13.8% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 9.1% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 11.2% | 13.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Oak Health Care Investors Of Richmond Virginia, Inc.. Chain: Ciena Healthcare/Laurel Health Care (81 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Laurel Health Care Company | Operational/managerial control | NOT APPLICABLE | 01/02/2016 |
| Laurel Health Care Company | Adp of the snf | NOT APPLICABLE | 04/03/2025 |
| Select Rehabilitation, LLC | Adp of the snf | NOT APPLICABLE | 07/01/2024 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Chesterfield County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| The Haven At Brandermill Woods | Midlothian | 60 | 5 | 4 | 5 | 7 | 11.7 | — | 30 Mar 2023 |
| The Laurels of Bon Air | Bon Air | 124 | 3 | 2 | 2 | 63 | 50.8 | — | 7 Jan 2026 |
| Tyler'S Retreat At Iron Bridge | Chester | 90 | 3 | 3 | 2 | 45 | 50.0 | — | 13 Aug 2025 |
| Health Care Center Lucy Corr | Chesterfield | 216 | 2 | 2 | 3 | 48 | 22.2 | — | 7 Feb 2023 |
All 5 facilities in Chesterfield County
Questions and answers
How many deficiencies has The Laurels of Willow Creek been cited for?
54 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The Virginia median is 32 per facility.
Has The Laurels of Willow Creek been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at The Laurels of Willow Creek compare?
Reported total nurse staffing is 3.2 hours per resident per day against a Virginia median of 3.4 and a national average of 3.9.
Who operates The Laurels of Willow Creek?
It is part of the Ciena Healthcare/Laurel Health Care chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Laurel Health Care Company. Individual owners and managers are not listed on this site.
When was The Laurels of Willow Creek last inspected?
The most recent survey or investigation in the CMS record is dated 13 Sep 2023; the most recent standard health survey was 13 Sep 2023.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.