The Oaks Rehabilitation and Healthcare CenterCMS ratings, inspections and fines
- Address
- 3291 Northpointe Drive, Zanesville, OH 43701
- CCN
- 366051
- Ownership type
- For-profit, limited liability company
- Certified beds
- 75
- Residents per day
- 72
- CMS flags
- None in the CMS record
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives The Oaks Rehabilitation and Healthcare Center an overall rating of 1 of 5 stars. The last standard survey was on 29 Jul 2025. The latest survey cycle has 9 health citations. The median for nursing homes in Ohio is 8. CMS lists 2 fines with a total of $54,030 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Muskingum County median | Ohio median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 2.0 | 3.0 | 3.0 |
| Health inspection rating | 2 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 1 | 2.0 | 2.0 | 2.9 |
| Quality measure rating | 4 | 4.0 | 5.0 | 3.6 |
A median is the middle value of the homes in the group: 7 homes in the county, 922 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Ohio median |
|---|---|---|---|
| Cycle 1 (latest) | 29 Jul 2025 | 9 | 8 |
| Cycle 2 | 25 Jun 2024 | 30 | 8 |
| Cycle 3 | No date | 11 | 8 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 9 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 12 May 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 29 May 2026 |
| 14 Apr 2026 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 24 Apr 2026 |
| 1 Dec 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 9 Jan 2026 |
| 1 Dec 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 9 Jan 2026 |
| 29 Jul 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Complaint investigation | 19 Aug 2025 |
| 29 Jul 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 19 Aug 2025 |
| 29 Jul 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 19 Aug 2025 |
| 29 Jul 2025 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 19 Aug 2025 |
| 29 Jul 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 19 Aug 2025 |
Survey cycle 2: 30 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 16 Jun 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 8 Jul 2025 |
| 16 Jun 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 8 Jul 2025 |
| 16 Jun 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 8 Jul 2025 |
| 16 Jun 2025 | F0687 | Provide appropriate foot care. | D | Complaint investigation | 8 Jul 2025 |
| 16 Jun 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 8 Jul 2025 |
| 16 Jun 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 8 Jul 2025 |
| 16 Jun 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | Complaint investigation | 8 Jul 2025 |
| 16 Jun 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Complaint investigation | 8 Jul 2025 |
| 16 Jun 2025 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 8 Jul 2025 |
| 16 Jun 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Complaint investigation | 8 Jul 2025 |
| 16 Jun 2025 | F0810 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Complaint investigation | 8 Jul 2025 |
| 16 Jun 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 8 Jul 2025 |
| 16 Jun 2025 | F0851 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | F | Complaint investigation | 8 Jul 2025 |
| 16 Jun 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 8 Jul 2025 |
| 25 Jun 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 18 Jul 2024 |
| 25 Jun 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 18 Jul 2024 |
| 25 Jun 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 18 Jul 2024 |
| 25 Jun 2024 | F0661 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | Standard survey | 18 Jul 2024 |
| 25 Jun 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 18 Jul 2024 |
| 25 Jun 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 18 Jul 2024 |
| 25 Jun 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 18 Jul 2024 |
| 25 Jun 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 18 Jul 2024 |
| 25 Jun 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 18 Jul 2024 |
| 25 Jun 2024 | F0744 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | E | Standard survey | 18 Jul 2024 |
| 25 Jun 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 18 Jul 2024 |
| 25 Jun 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 18 Jul 2024 |
| 25 Jun 2024 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E | Standard survey | 18 Jul 2024 |
| 25 Jun 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 18 Jul 2024 |
| 25 Jun 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 18 Jul 2024 |
| 25 Jun 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 18 Jul 2024 |
Survey cycle 3: 11 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 28 Jun 2022 | F0569 | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. | D | Standard survey | 27 Jul 2022 |
| 28 Jun 2022 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 27 Jul 2022 |
| 28 Jun 2022 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 27 Jul 2022 |
| 28 Jun 2022 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 27 Jul 2022 |
| 28 Jun 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 27 Jul 2022 |
| 28 Jun 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 27 Jul 2022 |
| 28 Jun 2022 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 27 Jul 2022 |
| 28 Jun 2022 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 27 Jul 2022 |
| 28 Jun 2022 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 27 Jul 2022 |
| 28 Jun 2022 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | G | Standard survey | 27 Jul 2022 |
| 28 Jun 2022 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 27 Jul 2022 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 29 Jul 2025 | Fine | $37,229 | |
| 25 Jun 2024 | Fine | $16,801 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Ohio median | Ohio average (CMS) |
|---|---|---|---|
| All nurse staff | 3.73 | 3.60 | 3.69 |
| Registered nurses (RN) | 0.22 | 0.60 | 0.64 |
| Licensed practical nurses (LPN) | 1.09 | 0.95 | |
| Nurse aides | 2.42 | 2.09 | |
| All nurse staff, weekends | 3.43 | 3.20 | 3.28 |
- Nurse staff turnover in a year
- No data
- Nurse staff turnover, Ohio median
- 48.5%
- RN turnover in a year
- No data
- Administrators who left in a year
- No data
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Ohio median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 3.4% | 4.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 8.0% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.4% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 2.5% | 4.9% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.0% | 3.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 6.5% | 7.5% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, limited liability company
- Legal business name
- Trilogy Healthcare of Muskingum, LLC
- Chain
- Trilogy Health Services (123 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Continental Merger Sub LLC | 5% or greater indirect ownership interest | 1 Oct 2021 | |
| Northstar Healthcare Income Inc | 5% or greater indirect ownership interest | 1 Oct 2021 | |
| Northstar Healthcare Income Operating Partnership LP | 5% or greater indirect ownership interest | 1 Oct 2021 | |
| Trilogy Holdings NT-Hci, LLC | 5% or greater indirect ownership interest | 1 Oct 2021 | |
| Trilogy Management Services LLC | Operational/managerial control | 1 Oct 2021 |
The site shows organisations only. It does not show the names of persons.
Other homes in Muskingum County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Altercare Zanesville Inc. | Zanesville | 2 of 5 | 2 | $198,156 | 1 May 2025 | |
| Oaks at Bethesda The | Zanesville | 5 of 5 | 4 | $0 | 28 May 2026 | |
| Continuing Healthcare at Willow Haven | Zanesville | 1 of 5 | 36 | $0 | 21 Aug 2025 | |
| Adams Lane Healthcare and Rehabilitation Center | Zanesville | 2 of 5 | 8 | $33,203 | 19 Feb 2025 | |
| Continuing Healthcare at Cedar Hill | Zanesville | 2 of 5 | 10 | $30,227 | 23 Jan 2025 | |
| Continuing Healthcare at Beckett House | New Concord | 2 of 5 | 16 | $44,060 | 12 Jun 2025 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of The Oaks Rehabilitation and Healthcare Center (CCN 366051). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/the-oaks-rehabilitation-and-healthcare-center-zanesville-oh-366051/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was The Oaks Rehabilitation and Healthcare Center last inspected?
- The latest inspection with a citation in the CMS record was on 12 May 2026. It was a complaint investigation. It gave 1 citation. The standard survey before the last one was on 25 Jun 2024.
- Who operates The Oaks Rehabilitation and Healthcare Center?
- The CMS record gives the ownership type as for-profit, limited liability company. CMS lists the home in the chain Trilogy Health Services. The CMS ownership file names Trilogy Management Services LLC for operational or managerial control. This site does not show the names of persons.
- Is The Oaks Rehabilitation and Healthcare Center a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 5 homes in Ohio as Special Focus Facilities and 25 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.