Ohio › Muskingum County › Zanesville
Continuing Healthcare At Willow Haven
1020 Taylor Street, Zanesville, OH 43701
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Continuing Healthcare At Willow Haven, in Zanesville, Ohio, is certified for 81 beds under for-profit, corporation ownership and belongs to the Certus Healthcare chain.
CMS gives it 1 of 5 stars overall, below the Ohio median of 3; the health inspection rating is 1, staffing 2 and quality measures 4.
Inspectors recorded 68 health deficiencies across the three most recent survey cycles (36, 17, 15 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 84.0 per 100 beds, more than the state median of 33.3.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.1 hours per resident per day (0.5 RN), close to the Ohio median of 3.6; nursing staff turnover is 39.1%.
Compared with county, state and nation
| Measure | This facility | Muskingum Co. median | Ohio median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 68 | 47 | 27 | 28.7 |
| Citations per 100 beds | 84.0 | 47.5 | 33.3 | 26.8 |
| Total nurse hours per resident day | 3.1 | 3.3 | 3.6 | 3.9 |
| RN hours per resident day | 0.5 | 0.5 | 0.6 | 0.7 |
| Nursing staff turnover | 39.1% | 39.1% | 48.5% | 45.8% |
| Fines listed | $0 | $33,203 | $0 | — |
County and state figures are medians across facilities (7 in the county, 922 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Ohio average per facility for the same cycle, as published by CMS. Standard health survey dates: 21 Aug 2025, 28 Mar 2024.
Severity mix: G ×2 D ×51 E ×10 F ×5
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 10 Jun 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 27 Jun 2026 |
| 10 Jun 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 27 Jun 2026 |
| 6 Apr 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 27 Apr 2026 |
| 6 Apr 2026 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 27 Apr 2026 |
| 6 Apr 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 27 Apr 2026 |
| 6 Apr 2026 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 27 Apr 2026 |
| 6 Apr 2026 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | Complaint investigation | 27 Apr 2026 |
| 6 Apr 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 27 Apr 2026 |
| 30 Dec 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 23 Jan 2026 |
| 30 Dec 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 23 Jan 2026 |
| 4 Dec 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 22 Dec 2025 |
| 21 Aug 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | Complaint investigation | 24 Sep 2025 |
| 21 Aug 2025 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Complaint investigation | 24 Sep 2025 |
| 21 Aug 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 24 Sep 2025 |
| 21 Aug 2025 | F0570 | Assure the security of all personal funds of residents deposited with the facility. | E | Standard survey | 24 Sep 2025 |
| 21 Aug 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 24 Sep 2025 |
| 21 Aug 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 24 Sep 2025 |
| 21 Aug 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 24 Sep 2025 |
| 21 Aug 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 24 Sep 2025 |
| 21 Aug 2025 | F0908 | Keep all essential equipment working safely. | E | Complaint investigation | 24 Sep 2025 |
| 21 Aug 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 24 Sep 2025 |
| 21 Aug 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 24 Sep 2025 |
| 21 Aug 2025 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Standard survey | 24 Sep 2025 |
| 21 Aug 2025 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 24 Sep 2025 |
| 21 Aug 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 24 Sep 2025 |
| 21 Aug 2025 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Complaint investigation | 24 Sep 2025 |
| 21 Aug 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 24 Sep 2025 |
| 21 Aug 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 24 Sep 2025 |
| 21 Aug 2025 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 24 Sep 2025 |
| 21 Aug 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 24 Sep 2025 |
| 21 Aug 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 24 Sep 2025 |
| 21 Aug 2025 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 24 Sep 2025 |
| 21 Aug 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 24 Sep 2025 |
| 21 Aug 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 24 Sep 2025 |
| 21 Aug 2025 | F0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Standard survey | 24 Sep 2025 |
| 21 Aug 2025 | F0881 | Implement a program that monitors antibiotic use. | D | Standard survey | 24 Sep 2025 |
| 14 Mar 2025 | F0576 | Ensure residents have reasonable access to and privacy in their use of communication methods. | D | Complaint investigation | 25 Mar 2025 |
| 29 Jan 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 18 Feb 2025 |
| 29 Jan 2025 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Complaint investigation | 18 Feb 2025 |
| 17 Dec 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 18 Nov 2024 |
| 7 Dec 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 3 Jan 2025 |
| 8 Aug 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Complaint investigation | 30 Aug 2024 |
| 24 Jun 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 12 Jul 2024 |
| 24 Jun 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 12 Jul 2024 |
| 28 Mar 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 11 Apr 2024 |
| 28 Mar 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 11 Apr 2024 |
| 28 Mar 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 11 Apr 2024 |
| 28 Mar 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 11 Apr 2024 |
| 28 Mar 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 11 Apr 2024 |
| 28 Mar 2024 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 11 Apr 2024 |
| 28 Mar 2024 | F0691 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. | D | Standard survey | 11 Apr 2024 |
| 28 Mar 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 11 Apr 2024 |
| 28 Mar 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 11 Apr 2024 |
| 28 Mar 2024 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 11 Apr 2024 |
| 28 Mar 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Standard survey | 11 Apr 2024 |
| 15 Nov 2023 | F0572 | Give residents a notice of rights, rules, services and charges. | D | Complaint investigation | 17 Nov 2023 |
| 18 May 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 13 Jun 2023 |
| 18 May 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | F | Standard survey | 13 Jun 2023 |
| 18 May 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | F | Standard survey | 13 Jun 2023 |
| 18 May 2023 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 13 Jun 2023 |
| 18 May 2023 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 13 Jun 2023 |
| 18 May 2023 | F0646 | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. | D | Standard survey | 13 Jun 2023 |
| 18 May 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 13 Jun 2023 |
| 18 May 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 13 Jun 2023 |
| 18 May 2023 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | Standard survey | 13 Jun 2023 |
| 18 May 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 13 Jun 2023 |
| 18 May 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 13 Jun 2023 |
| 18 May 2023 | F0881 | Implement a program that monitors antibiotic use. | D | Standard survey | 13 Jun 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Ohio average. Turnover: nursing staff 39.1%, RNs 28.6%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Ohio median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 3.8% | 4.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.4% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 4.2% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.4% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 6.1% | 4.9% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 1.9% | 3.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 4.4% | 7.5% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Continuing Healthcare Willow Haven Llc. Chain: Certus Healthcare (14 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Chm Oh West Opco Holdco LLC | 5% or greater direct ownership interest | 100% | 12/28/2021 |
| Ohio Care Skld LLC | 5% or greater indirect ownership interest | 50% | 12/28/2021 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Muskingum County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Oaks At Bethesda The | Zanesville | 55 | 5 | 4 | 4 | 19 | 34.5 | — | 28 May 2026 |
| Adams Lane Healthcare and Rehabilitation Center | Zanesville | 114 | 2 | 3 | 1 | 34 | 29.8 | $33K | 10 Jun 2026 |
| Altercare Zanesville Inc. | Zanesville | 99 | 2 | 2 | 2 | 47 | 47.5 | $198K | 1 May 2025 |
| Continuing Healthcare At Beckett House | New Concord | 85 | 2 | 2 | 2 | 52 | 61.2 | $44K | 16 Jun 2026 |
| Continuing Healthcare At Cedar Hill | Zanesville | 90 | 2 | 2 | 2 | 42 | 46.7 | $30K | 9 Dec 2025 |
| The Oaks Rehabilitation and Healthcare Center | Zanesville | 75 | 1 | 2 | 1 | 50 | 66.7 | $54K | 12 May 2026 |
All 7 facilities in Muskingum County
Questions and answers
How many deficiencies has Continuing Healthcare At Willow Haven been cited for?
68 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The Ohio median is 27 per facility.
Has Continuing Healthcare At Willow Haven been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Continuing Healthcare At Willow Haven compare?
Reported total nurse staffing is 3.1 hours per resident per day against a Ohio median of 3.6 and a national average of 3.9.
Who operates Continuing Healthcare At Willow Haven?
It is part of the Certus Healthcare chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Chm Oh West Opco Holdco LLC and Ohio Care Skld LLC. Individual owners and managers are not listed on this site.
When was Continuing Healthcare At Willow Haven last inspected?
The most recent survey or investigation in the CMS record is dated 10 Jun 2026; the most recent standard health survey was 21 Aug 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.