New Hampshire › Hillsborough County › Manchester
Villa Crest Nursing and Retirement Center
1276 Hanover Street, Manchester, NH 03104
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Villa Crest Nursing and Retirement Center, in Manchester, New Hampshire, is certified for 126 beds under for-profit, limited liability company ownership.
CMS gives it 4 of 5 stars overall, above the New Hampshire median of 3; the health inspection rating is 4, staffing 3 and quality measures 4.
Inspectors recorded 9 health deficiencies across the three most recent survey cycles (2, 3, 4 by cycle, most recent first), none at the actual-harm level. That is 7.1 per 100 beds, fewer than the state median of 13.1.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.4 hours per resident per day (0.5 RN), close to the New Hampshire median of 3.6; nursing staff turnover is 35.4%.
Compared with county, state and nation
| Measure | This facility | Hillsborough Co. median | New Hampshire median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 9 | 14 | 12 | 28.7 |
| Citations per 100 beds | 7.1 | 14.7 | 13.1 | 26.8 |
| Total nurse hours per resident day | 3.4 | 3.5 | 3.6 | 3.9 |
| RN hours per resident day | 0.5 | 0.7 | 0.7 | 0.7 |
| Nursing staff turnover | 35.4% | 43.1% | 43.6% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (21 in the county, 73 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: New Hampshire average per facility for the same cycle, as published by CMS. Standard health survey dates: 31 Jul 2025, 20 Jun 2024.
Severity mix: D ×7 E ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 31 Jul 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 2 Sep 2025 |
| 31 Jul 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 30 Aug 2025 |
| 20 Jun 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 25 Jun 2024 |
| 20 Jun 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 26 Jul 2024 |
| 20 Jun 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 12 Jul 2024 |
| 2 Jun 2023 | F0635 | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. | D | Standard survey | 7 Jun 2023 |
| 2 Jun 2023 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 7 Jun 2023 |
| 2 Jun 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 16 Jun 2023 |
| 2 Jun 2023 | F0908 | Keep all essential equipment working safely. | D | Standard survey | 6 Jun 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the New Hampshire average. Turnover: nursing staff 35.4%, RNs 37.5%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | New Hampshire median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 7.1% | 22.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.9% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.2% | 1.4% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 5.0% | 4.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.2% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 8.2% | 17.7% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.1% | 3.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 14.8% | 16.8% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Bh Villa Crest Llc.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Nh3 Opco Holdco LLC | 5% or greater direct ownership interest | 100% | 09/01/2022 |
| Esnh LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 09/01/2022 |
| Jpnh LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 09/01/2022 |
| Matera Health LLC | Operational/managerial control | NOT APPLICABLE | 09/01/2022 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Hillsborough County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Courville At Nashua | Nashua | 94 | 5 | 4 | 2 | 10 | 10.6 | — | 2 Jul 2026 |
| Hillsborough County Nursing Home | Goffstown | 300 | 5 | 3 | 5 | 9 | 3.0 | — | 7 May 2026 |
| Holy Cross Health Center | Manchester | 40 | 5 | 4 | 5 | 2 | 5.0 | — | 25 Feb 2026 |
| Maple Leaf Health Care Center | Manchester | 114 | 5 | 5 | 2 | 7 | 6.1 | — | 4 Mar 2026 |
| Bedford Hills Center | Bedford | 147 | 4 | 4 | 4 | 8 | 5.4 | $16K | 3 Oct 2024 |
| Crestwood Center | Milford | 82 | 4 | 3 | 3 | 13 | 15.9 | $16K | 18 Dec 2025 |
| Mount Carmel Rehabilitation and Nursing Center | Manchester | 122 | 4 | 4 | 4 | 10 | 8.2 | — | 24 Jul 2025 |
| St Joseph Residence | Manchester | 22 | 4 | 3 | 5 | 11 | 50.0 | — | 23 Dec 2025 |
All 21 facilities in Hillsborough County
Questions and answers
How many deficiencies has Villa Crest Nursing and Retirement Center been cited for?
9 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The New Hampshire median is 12 per facility.
Has Villa Crest Nursing and Retirement Center been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Villa Crest Nursing and Retirement Center compare?
Reported total nurse staffing is 3.4 hours per resident per day against a New Hampshire median of 3.6 and a national average of 3.9.
Who operates Villa Crest Nursing and Retirement Center?
Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Nh3 Opco Holdco LLC, Esnh LLC and Jpnh LLC. Individual owners and managers are not listed on this site.
When was Villa Crest Nursing and Retirement Center last inspected?
The most recent survey or investigation in the CMS record is dated 31 Jul 2025; the most recent standard health survey was 31 Jul 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.