Village Crest Center for Health & RehabilitationCMS ratings, inspections and fines
- Address
- 19 Poplar Street, New Milford, CT 06776
- CCN
- 075208
- Ownership type
- For-profit, corporation
- Certified beds
- 95
- Residents per day
- 86
- CMS flags
- None in the CMS record
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Village Crest Center for Health & Rehabilitation an overall rating of 4 of 5 stars. The last standard survey was on 6 May 2025. The latest survey cycle has 13 health citations. The median for nursing homes in Connecticut is 12. CMS lists 2 fines with a total of $24,418 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Changes in the CMS recordFeed of changes in Connecticut (RSS)
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Northwest Hills Planning Region median | Connecticut median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 4 | 3.0 | 3.0 | 3.0 |
| Health inspection rating | 3 | 3.0 | 3.0 | 2.8 |
| Staffing rating | 3 | 4.0 | 3.0 | 2.9 |
| Quality measure rating | 5 | 3.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 9 homes in the planning region, 191 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Connecticut median |
|---|---|---|---|
| Cycle 1 (latest) | 6 May 2025 | 13 | 12 |
| Cycle 2 | 13 Jul 2023 | 12 | 13 |
| Cycle 3 | No date | 1 | 7 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 |
Survey cycle 1 (latest): 13 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 6 May 2025 | F0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | B | Standard survey | 16 Jul 2025 |
| 6 May 2025 | F0635 | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. | D | Standard survey | 16 Jul 2025 |
| 6 May 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 16 Jul 2025 |
| 6 May 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 16 Jul 2025 |
| 6 May 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 16 Jul 2025 |
| 6 May 2025 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Standard survey | 16 Jul 2025 |
| 6 May 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 16 Jul 2025 |
| 6 May 2025 | F0791 | Provide or obtain dental services for each resident. | E | Standard survey | 16 Jul 2025 |
| 6 May 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 16 Jul 2025 |
| 6 May 2025 | F0814 | Dispose of garbage and refuse properly. | C | Standard survey | 16 Jul 2025 |
| 6 May 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 16 Jul 2025 |
| 6 May 2025 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Standard survey | 16 Jul 2025 |
| 6 May 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | B | Standard survey | 16 Jul 2025 |
Survey cycle 2: 12 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 19 Sep 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 13 Dec 2024 |
| 19 Sep 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 23 Oct 2024 |
| 19 Sep 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 23 Oct 2024 |
| 19 Sep 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 23 Oct 2024 |
| 13 Jul 2023 | F0568 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. | B | Standard survey | 23 Oct 2023 |
| 13 Jul 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 25 Sep 2023 |
| 13 Jul 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 25 Sep 2023 |
| 13 Jul 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 25 Sep 2023 |
| 13 Jul 2023 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 25 Sep 2023 |
| 13 Jul 2023 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Standard survey | 25 Sep 2023 |
| 13 Jul 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 25 Sep 2023 |
| 13 Jul 2023 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Standard survey | 25 Sep 2023 |
Survey cycle 3: 1 citation
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 23 Jun 2021 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 28 Jul 2021 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 6 May 2025 | Fine | $16,400 | |
| 19 Sep 2024 | Fine | $8,018 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Connecticut median | Connecticut average (CMS) |
|---|---|---|---|
| All nurse staff | 3.62 | 3.70 | 3.73 |
| Registered nurses (RN) | 0.48 | 0.60 | 0.69 |
| Licensed practical nurses (LPN) | 0.92 | 0.82 | |
| Nurse aides | 2.22 | 2.22 | |
| All nurse staff, weekends | 3.42 | 3.30 | 3.37 |
- Nurse staff turnover in a year
- 40.0%
- Nurse staff turnover, Connecticut median
- 35.9%
- RN turnover in a year
- 33.3%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Connecticut median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 9.8% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.3% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.8% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.5% | 3.1% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 6.0% | 15.3% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.9% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 14.2% | 17.6% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- New Milford Crossings LLC
- Chain
- National Health Care Associates (42 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| BNB Health Care Funds LLC | 5% or greater direct ownership interest | 7% | 31 Dec 2012 |
| Edsr Associates, LLC | 5% or greater direct ownership interest | 31% | 1 Dec 2020 |
The site shows organisations only. It does not show the names of persons.
Other homes in Northwest Hills Planning Region
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Candlewood Rehabilitation and Healthcare Center | New Milford | 3 of 5 | 15 | $25,490 | 31 Mar 2026 | |
| Havencare at Litchfield Woods | Torrington | 1 of 5 | 17 | $7,901 | 21 Jul 2025 | |
| Sharon Center for Health & Rehabilitation | Sharon | 4 of 5 | 11 | $0 | 29 Aug 2025 | |
| Wolcott Hall Nursing Center, Inc | Torrington | 2 of 5 | 7 | $11,190 | 8 Feb 2025 | |
| Torrington Center for Nursing & Rehabilitation LLC | Torrington | 4 of 5 | 18 | $0 | 28 Aug 2024 | |
| Havencare at Valerie Manor | Torrington | 2 of 5 | 18 | $0 | 21 Jan 2026 | |
| Noble HorizonsSpecial Focus candidate | Salisbury | 2 of 5 | 23 | $151,542 | 27 Feb 2026 | |
| Geer Nursing and Rehabilitation | Canaan | 5 of 5 | 8 | $24,690 | 28 Aug 2024 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Village Crest Center for Health & Rehabilitation (CCN 075208). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/village-crest-center-for-health-rehabilitation-new-milford-ct-075208/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Village Crest Center for Health & Rehabilitation last inspected?
- The latest inspection with a citation in the CMS record was on 6 May 2025. It was a standard survey and a complaint investigation. It gave 13 citations. The standard survey before the last one was on 13 Jul 2023.
- Who operates Village Crest Center for Health & Rehabilitation?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain National Health Care Associates. The CMS ownership file names no organisation for operational or managerial control. This site does not show the names of persons.
- Is Village Crest Center for Health & Rehabilitation a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Connecticut as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.