Connecticut › Nw Hills County › Torrington
Havencare At Valerie Manor
1360 Torringford St, Torrington, CT 06790
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Havencare At Valerie Manor is a For-profit, corporation nursing home in Torrington, Connecticut, certified for 151 beds and caring for about 134 residents a day.
CMS gives it 2 of 5 stars overall, below the Connecticut median of 3; the health inspection rating is 2, staffing 1 and quality measures 5.
Inspectors recorded 45 health deficiencies across the three most recent survey cycles (18, 22, 5 by cycle, most recent first), none at the actual-harm level. That is 29.8 per 100 beds, about the same as the state median of 29.2.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.5 hours per resident per day (0.3 RN), close to the Connecticut median of 3.7; nursing staff turnover is 48.5%.
CMS flags that the facility carries the CMS abuse icon.
Compared with county, state and nation
| Measure | This facility | Nw Hills Co. median | Connecticut median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 45 | 40 | 35 | 28.7 |
| Citations per 100 beds | 29.8 | 39.8 | 29.2 | 26.8 |
| Total nurse hours per resident day | 3.5 | 3.5 | 3.7 | 3.9 |
| RN hours per resident day | 0.3 | 0.7 | 0.6 | 0.7 |
| Nursing staff turnover | 48.5% | 35.5% | 35.9% | 45.8% |
| Fines listed | $0 | $11,190 | $8,021 | — |
County and state figures are medians across facilities (9 in the county, 191 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Connecticut average per facility for the same cycle, as published by CMS. Standard health survey dates: 21 Jan 2026, 23 Apr 2024.
Severity mix: D ×31 E ×9 F ×1 B ×3 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 26 May 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 30 Jun 2026 |
| 24 Mar 2026 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | D | Complaint investigation | Past Non-Compliance |
| 24 Mar 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 18 Apr 2026 |
| 24 Mar 2026 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | Past Non-Compliance |
| 21 Jan 2026 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 25 Feb 2026 |
| 21 Jan 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 25 Feb 2026 |
| 21 Jan 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 25 Feb 2026 |
| 21 Jan 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 2 Mar 2026 |
| 21 Jan 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 25 Feb 2026 |
| 21 Jan 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 2 Mar 2026 |
| 21 Jan 2026 | F0808 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D | Standard survey | 25 Feb 2026 |
| 21 Jan 2026 | F0810 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Standard survey | 2 Mar 2026 |
| 21 Jan 2026 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 25 Feb 2026 |
| 21 Jan 2026 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | C | Standard survey | 25 Feb 2026 |
| 21 Jan 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | B | Standard survey | 25 Feb 2026 |
| 21 Jan 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | B | Standard survey | 25 Feb 2026 |
| 28 Oct 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 9 Dec 2025 |
| 19 Aug 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 23 Sep 2025 |
| 16 Jul 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 7 Aug 2025 |
| 6 May 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 16 Apr 2025 |
| 17 Mar 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 18 Apr 2025 |
| 5 Mar 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 6 Apr 2025 |
| 5 Mar 2025 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Complaint investigation | 6 Apr 2025 |
| 5 Mar 2025 | F0626 | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. | D | Complaint investigation | 6 Apr 2025 |
| 5 Mar 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 6 Apr 2025 |
| 5 Mar 2025 | F0661 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | Complaint investigation | 6 Apr 2025 |
| 5 Mar 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 6 Apr 2025 |
| 5 Mar 2025 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 6 Apr 2025 |
| 2 Jan 2025 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Complaint investigation | 13 Dec 2024 |
| 2 Jan 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 13 Dec 2024 |
| 23 Apr 2024 | F0568 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. | E | Standard survey | 15 May 2024 |
| 23 Apr 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Standard survey | 15 May 2024 |
| 23 Apr 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 15 May 2024 |
| 23 Apr 2024 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Standard survey | 15 May 2024 |
| 23 Apr 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 15 May 2024 |
| 23 Apr 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 15 May 2024 |
| 23 Apr 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 15 May 2024 |
| 23 Apr 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 15 May 2024 |
| 23 Apr 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 15 May 2024 |
| 23 Apr 2024 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Standard survey | 15 May 2024 |
| 2 Nov 2021 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 15 Feb 2022 |
| 2 Nov 2021 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | Standard survey | 15 Feb 2022 |
| 2 Nov 2021 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 15 Feb 2022 |
| 2 Nov 2021 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 15 Feb 2022 |
| 2 Nov 2021 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | B | Standard survey (under dispute review) | 15 Feb 2022 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Connecticut average. Turnover: nursing staff 48.5%, RNs 68.4%; 3 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Connecticut median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 13.1% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.6% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.6% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 5.9% | 3.1% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.4% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 15.2% | 15.3% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.0% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 13.7% | 17.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Valerie Opco Llc.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Valerie Holdco LLC | 5% or greater direct ownership interest | 100% | 05/15/2025 |
| Yds Holdco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/15/2025 |
| Havencare Management LLC | Operational/managerial control | NOT APPLICABLE | 05/15/2025 |
| Jek Holdings LLC | Adp of the snf | NOT APPLICABLE | 05/15/2025 |
| Nmj Holdings LLC | Adp of the snf | NOT APPLICABLE | 05/15/2025 |
| Ziii Torringford Street Real Property, LLC | Adp of the snf | NOT APPLICABLE | 06/10/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Nw Hills County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Geer Nursing and Rehabilitation | Canaan | 120 | 5 | 4 | 5 | 18 | 15.0 | $25K | 7 Nov 2024 |
| Sharon Center For Health & Rehabilitation | Sharon | 88 | 4 | 3 | 5 | 35 | 39.8 | — | 27 Apr 2026 |
| Torrington Center For Nursing & Rehabilitation LLC | Torrington | 75 | 4 | 3 | 5 | 41 | 54.7 | — | 11 May 2026 |
| Village Crest Center For Health & Rehabilitation | New Milford | 95 | 4 | 3 | 3 | 26 | 27.4 | $24K | 6 May 2025 |
| Candlewood Rehabilitation and Healthcare Center | New Milford | 148 | 3 | 3 | 3 | 40 | 27.0 | $25K | 27 Apr 2026 |
| Noble HorizonsSFF Candidate | Salisbury | 91 | 2 | 1 | 5 | 51 | 56.0 | $152K | 23 Apr 2026 |
| Wolcott Hall Nursing Center, Inc | Torrington | 60 | 2 | 3 | 2 | 33 | 55.0 | $11K | 7 Jan 2026 |
| Havencare At Litchfield Woodsabuse icon | Torrington | 160 | 1 | 1 | 4 | 66 | 41.3 | $8K | 5 May 2026 |
All 9 facilities in Nw Hills County
Questions and answers
How many deficiencies has Havencare At Valerie Manor been cited for?
45 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Connecticut median is 35 per facility.
Has Havencare At Valerie Manor been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Havencare At Valerie Manor compare?
Reported total nurse staffing is 3.5 hours per resident per day against a Connecticut median of 3.7 and a national average of 3.9.
Who operates Havencare At Valerie Manor?
Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Valerie Holdco LLC, Yds Holdco LLC and Havencare Management LLC. Individual owners and managers are not listed on this site.
When was Havencare At Valerie Manor last inspected?
The most recent survey or investigation in the CMS record is dated 26 May 2026; the most recent standard health survey was 21 Jan 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.