Village Health Care at the GlenCMS ratings, inspections and fines
- Address
- 403 E. Flournoy Lucas, Shreveport, LA 71115
- CCN
- 195533
- Ownership type
- Non-profit, corporation
- Certified beds
- 126
- Chain
- None in the CMS record
- Residents per day
- 100
- CMS flags
- CMS abuse icon
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Village Health Care at the Glen an overall rating of 1 of 5 stars. The last standard survey was on 15 May 2025. The latest survey cycle has 14 health citations. The median for nursing homes in Louisiana is 6. CMS lists 1 fine of $12,735 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Caddo Parish median | Louisiana median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 3.0 | 2.0 | 3.0 |
| Health inspection rating | 1 | 3.0 | 3.0 | 2.8 |
| Staffing rating | 3 | 3.0 | 2.0 | 2.9 |
| Quality measure rating | 3 | 2.0 | 2.0 | 3.6 |
A median is the middle value of the homes in the group: 22 homes in the parish, 265 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Louisiana median |
|---|---|---|---|
| Cycle 1 (latest) | 15 May 2025 | 14 | 6 |
| Cycle 2 | 11 Apr 2024 | 7 | 8 |
| Cycle 3 | No date | 5 | 7 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | F0 | ||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 14 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 24 Jun 2026 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Complaint investigation | 28 Jul 2026 |
| 24 Jun 2026 | F0692 | Provide enough food/fluids to maintain a resident's health. | E | Complaint investigation | 5 Aug 2026 |
| 24 Jun 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Complaint investigation | 28 Jul 2026 |
| 16 Mar 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 22 Jan 2026 |
| 16 Mar 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 24 Apr 2026 |
| 16 Mar 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 24 Apr 2026 |
| 15 May 2025 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | E | Standard survey | 23 Jun 2025 |
| 15 May 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | E | Standard survey | 23 Jun 2025 |
| 15 May 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 23 Jun 2025 |
| 15 May 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 23 Jun 2025 |
| 15 May 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E | Standard survey | 3 Jun 2025 |
| 15 May 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 23 Jun 2025 |
| 15 May 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 23 Jun 2025 |
| 15 May 2025 | F0908 | Keep all essential equipment working safely. | E | Standard survey | 23 Jun 2025 |
Survey cycle 2: 7 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 12 Feb 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 27 Mar 2025 |
| 4 Sep 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 4 Oct 2024 |
| 4 Sep 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 4 Oct 2024 |
| 6 Aug 2024 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Complaint investigation | 19 Sep 2024 |
| 11 Apr 2024 | F0637 | Assess the resident when there is a significant change in condition | E | Standard survey | 24 May 2024 |
| 11 Apr 2024 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | E | Standard survey | 24 May 2024 |
| 11 Apr 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 24 May 2024 |
Survey cycle 3: 5 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 24 Jun 2024 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | E | Complaint investigation | 2 Aug 2024 |
| 8 May 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | E | Complaint investigation | 13 Jun 2024 |
| 19 Dec 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 31 Jan 2024 |
| 10 May 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 23 Jun 2023 |
| 10 May 2023 | F0678 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | D | Standard survey | 23 Jun 2023 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 16 Mar 2026 | Fine | $12,735 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Louisiana median | Louisiana average (CMS) |
|---|---|---|---|
| All nurse staff | 4.19 | 3.60 | 3.73 |
| Registered nurses (RN) | 0.23 | 0.20 | 0.30 |
| Licensed practical nurses (LPN) | 1.05 | 1.15 | |
| Nurse aides | 2.91 | 2.27 | |
| All nurse staff, weekends | 3.97 | 3.10 | 3.18 |
- Nurse staff turnover in a year
- 33.6%
- Nurse staff turnover, Louisiana median
- 47.0%
- RN turnover in a year
- 42.9%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Louisiana median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 30.0% | 17.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.3% | 0.9% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.2% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.4% | 3.2% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.2% | 2.3% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 35.1% | 16.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.5% | 4.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 18.0% | 21.2% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- Non-profit, corporation
- Setting
- Continuing care retirement community
- Legal business name
- The Glen Retirement System
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| The Glen Retirement System | 5% or greater direct ownership interest | 100% | 1 Jan 1966 |
| The Glen Retirement System | Operational/managerial control | 1 Jan 1966 | |
| The Glen Retirement System | Adp of the snf | 1 Jan 1987 |
The site shows organisations only. It does not show the names of persons.
Other homes in Caddo Parish
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Live Oak | Shreveport | 4 of 5 | 3 | $0 | 25 Jun 2025 | |
| Heritage Manor of Stratmore Nursing & Rehab Ctr | Shreveport | 4 of 5 | 6 | $0 | 20 May 2026 | |
| Spring Lake Skilled Nursing and Rehabilitation | Shreveport | 5 of 5 | 5 | $0 | 3 Dec 2025 | |
| Garden Park Nursing & Rehab Ctr, LLC | Shreveport | 3 of 5 | 9 | $0 | 10 Sep 2025 | |
| Booker T. Washington Skilled Nursing and Rehabilit | Shreveport | 2 of 5 | 4 | $0 | 9 Jun 2026 | |
| Pierremont Healthcare Center | Shreveport | 1 of 5 | 8 | $422,178 | 12 Feb 2026 | |
| The Bradford Skilled Nursing and Rehabilitation | Shreveport | 1 of 5 | 8 | $0 | 24 Sep 2025 | |
| Southern Hills Healthcare and Rehabilitation | Shreveport | 1 of 5 | 3 | $61,584 | 15 Apr 2026 | |
| The Guest House Skilled Nursing and Rehabilitation | Shreveport | 1 of 5 | 9 | $136,132 | 4 Jun 2026 | |
| Heritage Manor South | Shreveport | 4 of 5 | 4 | $0 | 14 Jan 2026 | |
| Magnolia Manor Nursing and Rehab Ctr, LLC | Shreveport | 3 of 5 | 6 | $36,566 | 4 Mar 2026 | |
| Claiborne Healthcare Center | Shreveport | 1 of 5 | 6 | $128,887 | 18 Mar 2026 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Village Health Care at the Glen (CCN 195533). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/village-health-care-at-the-glen-shreveport-la-195533/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Village Health Care at the Glen last inspected?
- The latest inspection with a citation in the CMS record was on 24 Jun 2026. It was a complaint investigation. It gave 3 citations. The standard survey before the last one was on 11 Apr 2024.
- Who operates Village Health Care at the Glen?
- The CMS record gives the ownership type as non-profit, corporation. CMS lists no chain for the home. The CMS ownership file names The Glen Retirement System for operational or managerial control. This site does not show the names of persons.
- Is Village Health Care at the Glen a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Louisiana as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.