Waterville Center for Health and RehabCMS ratings, inspections and fines
- Address
- 7 Highwood St, Waterville, ME 04901
- CCN
- 205120
- Ownership type
- For-profit, limited liability company
- Certified beds
- 111
- Chain
- None in the CMS record
- Residents per day
- 94
- CMS flags
- Special Focus Facility candidate
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Waterville Center for Health and Rehab an overall rating of 1 of 5 stars. The last standard survey was on 28 Aug 2025. The latest survey cycle has 15 health citations. The median for nursing homes in Maine is 10. CMS lists 1 fine of $83,038 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Kennebec County median | Maine median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 3.0 | 3.0 | 3.0 |
| Health inspection rating | 1 | 3.0 | 3.0 | 2.8 |
| Staffing rating | 4 | 4.0 | 4.0 | 2.9 |
| Quality measure rating | 2 | 2.0 | 3.0 | 3.6 |
A median is the middle value of the homes in the group: 7 homes in the county, 78 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Maine median |
|---|---|---|---|
| Cycle 1 (latest) | 28 Aug 2025 | 15 | 10 |
| Cycle 2 | 17 Sep 2024 | 29 | 12 |
| Cycle 3 | No date | 1 | 7 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | F0 | ||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 15 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 28 Aug 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 6 Oct 2025 |
| 28 Aug 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 6 Oct 2025 |
| 28 Aug 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 6 Oct 2025 |
| 28 Aug 2025 | F0627 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D | Complaint investigation | 6 Oct 2025 |
| 28 Aug 2025 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Complaint investigation | 6 Oct 2025 |
| 28 Aug 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 6 Oct 2025 |
| 28 Aug 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 6 Oct 2025 |
| 28 Aug 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 6 Oct 2025 |
| 28 Aug 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 6 Oct 2025 |
| 28 Aug 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 6 Oct 2025 |
| 28 Aug 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 6 Oct 2025 |
| 28 Aug 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 6 Oct 2025 |
| 28 Aug 2025 | F0814 | Dispose of garbage and refuse properly. | E | Standard survey | 6 Oct 2025 |
| 28 Aug 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 6 Oct 2025 |
| 28 Aug 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 6 Oct 2025 |
Survey cycle 2: 29 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 11 Feb 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 26 Mar 2025 |
| 17 Sep 2024 | F0567 | Honor the resident's right to manage his or her financial affairs. | D | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | L | Complaint investigation | 17 Sep 2024 |
| 17 Sep 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | L | Complaint investigation | 17 Sep 2024 |
| 17 Sep 2024 | F0610 | Respond appropriately to all alleged violations. | L | Complaint investigation | 17 Sep 2024 |
| 17 Sep 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0675 | Honor each resident's preferences, choices, values and beliefs. | G | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0730 | Observe each nurse aide's job performance and give regular training. | D | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0810 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | E | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0908 | Keep all essential equipment working safely. | E | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0942 | Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents. | D | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0943 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | D | Complaint investigation | 7 Nov 2024 |
| 17 Sep 2024 | F0944 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. | D | Complaint investigation | 7 Nov 2024 |
Survey cycle 3: 1 citation
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 29 Jun 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 15 Aug 2023 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 17 Sep 2024 | Fine | $83,038 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Maine median | Maine average (CMS) |
|---|---|---|---|
| All nurse staff | 4.83 | 4.20 | 4.34 |
| Registered nurses (RN) | 0.85 | 1.00 | 1.05 |
| Licensed practical nurses (LPN) | 0.58 | 0.45 | |
| Nurse aides | 3.40 | 2.83 | |
| All nurse staff, weekends | 4.42 | 3.80 | 3.92 |
- Nurse staff turnover in a year
- 50.4%
- Nurse staff turnover, Maine median
- 46.9%
- RN turnover in a year
- 53.6%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Maine median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 29.7% | 24.7% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.8% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 5.3% | 1.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 5.6% | 3.8% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.0% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 29.9% | 25.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.2% | 4.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 23.9% | 19.4% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, limited liability company
- Legal business name
- Waterville Center for Health and Rehab LLC
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| BSD Me 26 LLC | 5% or greater direct ownership interest | 50% | 6 May 2021 |
The site shows organisations only. It does not show the names of persons.
Other homes in Kennebec County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Oak Grove CenterSpecial Focus candidate | Waterville | 1 of 5 | 22 | $14,056 | 24 Mar 2025 | |
| Lakewood A Continuing Care Center | Waterville | 2 of 5 | 21 | $0 | 11 Dec 2025 | |
| Maine Veterans Home - Augusta | Augusta | 5 of 5 | 6 | $0 | 18 Nov 2025 | |
| Augusta Center for Health & Rehabilitation, LLC | Augusta | 3 of 5 | 10 | $0 | 5 Feb 2026 | |
| Mainegeneral Rehab & Long Term Care - Glenridge | Augusta | 5 of 5 | 11 | $0 | 26 Mar 2026 | |
| Mainegeneral Rehab & Long Term Care - Gray Birch | Augusta | 4 of 5 | 8 | $0 | 14 Jan 2026 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Maine Department of Health and Human Services: file a complaintThe complaint page of the State Survey Agency for Maine, from the CMS list of agencies.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Waterville Center for Health and Rehab (CCN 205120). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/waterville-center-for-health-and-rehab-waterville-me-205120/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Waterville Center for Health and Rehab last inspected?
- The latest inspection with a citation in the CMS record was on 28 Aug 2025. It was a standard survey and a complaint investigation. It gave 15 citations. The standard survey before the last one was on 17 Sep 2024.
- Who operates Waterville Center for Health and Rehab?
- The CMS record gives the ownership type as for-profit, limited liability company. CMS lists no chain for the home. The CMS ownership file names no organisation for operational or managerial control. This site does not show the names of persons.
- What does the Special Focus status mean for Waterville Center for Health and Rehab?
- CMS lists the home as a Special Focus Facility candidate. The state selects its next Special Focus Facility from the candidates. CMS lists 1 home in Maine as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.