Maine › Kennebec County › Waterville
Oak Grove Center
27 Cool St, Waterville, ME 04901
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Oak Grove Center is a For-profit, corporation nursing home in Waterville, Maine, certified for 90 beds and caring for about 85 residents a day.
CMS gives it 1 of 5 stars overall, below the Maine median of 3; the health inspection rating is 1, staffing 3 and quality measures 2.
Inspectors recorded 63 health deficiencies across the three most recent survey cycles (22, 15, 26 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 70.0 per 100 beds, more than the state median of 44.4.
CMS lists 3 penalties in the period covered: fines totalling $14K and 2 payment denials.
Reported nurse staffing is 3.8 hours per resident per day (1.0 RN), close to the Maine median of 4.2; nursing staff turnover is 50.0%.
CMS flags that the facility is a Special Focus Facility candidate.
Compared with county, state and nation
| Measure | This facility | Kennebec Co. median | Maine median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 63 | 30 | 29 | 28.7 |
| Citations per 100 beds | 70.0 | 40.5 | 44.4 | 26.8 |
| Total nurse hours per resident day | 3.8 | 4.3 | 4.2 | 3.9 |
| RN hours per resident day | 1.0 | 1.0 | 1.0 | 0.7 |
| Nursing staff turnover | 50.0% | 48.0% | 46.9% | 45.8% |
| Fines listed | $14,056 | $0 | $0 | — |
County and state figures are medians across facilities (7 in the county, 78 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Maine average per facility for the same cycle, as published by CMS. Standard health survey dates: 24 Mar 2025, 1 Feb 2024.
Severity mix: K ×1 D ×30 E ×28 F ×1 B ×3
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 4 Jun 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 13 Jul 2026 |
| 4 Jun 2026 | F0742 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | D | Complaint investigation | 13 Jul 2026 |
| 4 Jun 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 13 Jul 2026 |
| 29 Jan 2026 | F0551 | Give the resident's representative the ability to exercise the resident's rights. | D | Complaint investigation | 24 Mar 2026 |
| 24 Mar 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 7 May 2025 |
| 24 Mar 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Complaint investigation | 19 Jun 2025 |
| 24 Mar 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 7 May 2025 |
| 24 Mar 2025 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | E | Standard survey | 7 May 2025 |
| 24 Mar 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 7 May 2025 |
| 24 Mar 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 7 May 2025 |
| 24 Mar 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 19 Jun 2025 |
| 24 Mar 2025 | F0814 | Dispose of garbage and refuse properly. | E | Standard survey | 7 May 2025 |
| 24 Mar 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 19 Jun 2025 |
| 24 Mar 2025 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Standard survey | 19 Jun 2025 |
| 24 Mar 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 19 Jun 2025 |
| 24 Mar 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 7 May 2025 |
| 24 Mar 2025 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 7 May 2025 |
| 24 Mar 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 7 May 2025 |
| 24 Mar 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 7 May 2025 |
| 24 Mar 2025 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 19 Jun 2025 |
| 24 Mar 2025 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | B | Standard survey | 7 May 2025 |
| 24 Mar 2025 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | B | Standard survey | 7 May 2025 |
| 29 May 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | K | Complaint investigation | 27 Sep 2024 |
| 29 May 2024 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | E | Complaint investigation | 27 Sep 2024 |
| 29 May 2024 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | E | Complaint investigation | 27 Sep 2024 |
| 29 May 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 9 Jul 2024 |
| 29 May 2024 | F0941 | Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members. | E | Complaint investigation | 27 Sep 2024 |
| 29 May 2024 | F0944 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. | E | Complaint investigation | 27 Sep 2024 |
| 29 May 2024 | F0946 | Provide training in compliance and ethics. | E | Complaint investigation | 27 Sep 2024 |
| 29 May 2024 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | 9 Jul 2024 |
| 29 May 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 9 Jul 2024 |
| 29 May 2024 | F0626 | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. | D | Complaint investigation | 9 Jul 2024 |
| 29 May 2024 | F0646 | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. | D | Complaint investigation | 9 Jul 2024 |
| 29 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 9 Jul 2024 |
| 29 May 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 9 Jul 2024 |
| 29 May 2024 | F0843 | Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care. | D | Complaint investigation | 27 Sep 2024 |
| 29 May 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 9 Jul 2024 |
| 29 May 2024 | F0949 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. | D | Complaint investigation | 27 Sep 2024 |
| 27 Feb 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 26 Mar 2024 |
| 1 Feb 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 13 Mar 2024 |
| 1 Feb 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 13 Mar 2024 |
| 1 Feb 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | E | Standard survey | 13 Mar 2024 |
| 1 Feb 2024 | F0679 | Provide activities to meet all resident's needs. | E | Standard survey | 13 Mar 2024 |
| 1 Feb 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 13 Mar 2024 |
| 1 Feb 2024 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Standard survey | 13 Mar 2024 |
| 1 Feb 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 13 Mar 2024 |
| 1 Feb 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 13 Mar 2024 |
| 1 Feb 2024 | F0908 | Keep all essential equipment working safely. | E | Standard survey | 13 Mar 2024 |
| 1 Feb 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 13 Mar 2024 |
| 1 Feb 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 13 Mar 2024 |
| 1 Feb 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 13 Mar 2024 |
| 1 Feb 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 13 Mar 2024 |
| 1 Feb 2024 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | Standard survey | 13 Mar 2024 |
| 1 Feb 2024 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | B | Standard survey | 13 Mar 2024 |
| 17 Mar 2022 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 25 Apr 2022 |
| 17 Mar 2022 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 25 Apr 2022 |
| 17 Mar 2022 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 25 Apr 2022 |
| 17 Mar 2022 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 25 Apr 2022 |
| 17 Mar 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 25 Apr 2022 |
| 17 Mar 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 25 Apr 2022 |
| 17 Mar 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 25 Apr 2022 |
| 17 Mar 2022 | F0810 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Standard survey | 25 Apr 2022 |
| 17 Mar 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 25 Apr 2022 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 29 May 2024 | Payment denial | — | 29 days |
| 29 May 2024 | Fine | $14,056 | |
| 27 Mar 2024 | Payment denial | — | 6 days |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Maine average. Turnover: nursing staff 50.0%, RNs 47.4%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Maine median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 13.6% | 24.7% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.4% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 5.5% | 1.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.9% | 3.8% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.2% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 21.4% | 25.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.2% | 4.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 23.0% | 19.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Waterville Snf Operations, Llc. Chain: Genesis Healthcare (184 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Genesis Healthcare of Maine LLC | 5% or greater direct ownership interest | 100% | 10/02/2012 |
| Fc-Gen Operations Investment LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 04/01/2011 |
| Gen Operations I LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 04/01/2011 |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 04/01/2011 |
| Genesis Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Ghc Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 08/01/2008 |
| Sun Healthcare Group Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Kennebec County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Maine Veterans Home - Augusta | Augusta | 108 | 5 | 4 | 5 | 12 | 11.1 | — | 18 Nov 2025 |
| Mainegeneral Rehab & Long Term Care - Glenridge | Augusta | 125 | 5 | 4 | 5 | 19 | 15.2 | — | 26 Mar 2026 |
| Mainegeneral Rehab & Long Term Care - Gray Birch | Augusta | 77 | 4 | 4 | 5 | 28 | 36.4 | — | 30 Jun 2026 |
| Augusta Center For Health & Rehabilitation, LLC | Augusta | 72 | 3 | 3 | 4 | 30 | 41.7 | — | 14 May 2026 |
| Lakewood A Continuing Care Center | Waterville | 105 | 2 | 2 | 3 | 51 | 48.6 | — | 11 Dec 2025 |
| Waterville Center For Health and RehabSFF Candidate | Waterville | 111 | 1 | 1 | 4 | 45 | 40.5 | $83K | 28 Aug 2025 |
All 7 facilities in Kennebec County
Questions and answers
How many deficiencies has Oak Grove Center been cited for?
63 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Maine median is 29 per facility.
Has Oak Grove Center been fined?
Yes. CMS lists fines totalling $14K in the period covered, plus 2 payment denials.
How does staffing at Oak Grove Center compare?
Reported total nurse staffing is 3.8 hours per resident per day against a Maine median of 4.2 and a national average of 3.9.
Who operates Oak Grove Center?
It is part of the Genesis Healthcare chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Genesis Healthcare of Maine LLC, Fc-Gen Operations Investment LLC and Gen Operations I LLC. Individual owners and managers are not listed on this site.
When was Oak Grove Center last inspected?
The most recent survey or investigation in the CMS record is dated 4 Jun 2026; the most recent standard health survey was 24 Mar 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.