Connecticut › South Central Ct County › West Haven
West Haven Center For Nursing & Rehabilitation
310 Terrace Ave, West Haven, CT 06516
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
West Haven Center For Nursing & Rehabilitation, in West Haven, Connecticut, is certified for 98 beds under for-profit, limited liability company ownership and belongs to the Essential Healthcare chain.
CMS gives it 2 of 5 stars overall, below the Connecticut median of 3; the health inspection rating is 2, staffing 3 and quality measures 3.
Inspectors recorded 59 health deficiencies across the three most recent survey cycles (15, 34, 10 by cycle, most recent first), none at the actual-harm level. That is 60.2 per 100 beds, more than the state median of 29.2.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 4.0 hours per resident per day (0.8 RN), close to the Connecticut median of 3.7; nursing staff turnover is 35.9%.
Compared with county, state and nation
| Measure | This facility | South Central Ct Co. median | Connecticut median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 59 | 39 | 35 | 28.7 |
| Citations per 100 beds | 60.2 | 38.3 | 29.2 | 26.8 |
| Total nurse hours per resident day | 4.0 | 3.8 | 3.7 | 3.9 |
| RN hours per resident day | 0.8 | 0.5 | 0.6 | 0.7 |
| Nursing staff turnover | 35.9% | 39.8% | 35.9% | 45.8% |
| Fines listed | $0 | $8,021 | $8,021 | — |
County and state figures are medians across facilities (23 in the county, 191 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Connecticut average per facility for the same cycle, as published by CMS. Standard health survey dates: 4 Jun 2025, 6 Nov 2023.
Severity mix: D ×45 E ×11 F ×1 B ×1 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 25 Nov 2025 | F0627 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D | Complaint investigation | 22 Dec 2025 |
| 25 Nov 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 22 Dec 2025 |
| 4 Jun 2025 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Standard survey | 18 Jul 2025 |
| 4 Jun 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 18 Jul 2025 |
| 4 Jun 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Standard survey | 18 Jul 2025 |
| 4 Jun 2025 | F0646 | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. | D | Standard survey | 18 Jul 2025 |
| 4 Jun 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 18 Jul 2025 |
| 4 Jun 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 18 Jul 2025 |
| 4 Jun 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 18 Jul 2025 |
| 4 Jun 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 18 Jul 2025 |
| 4 Jun 2025 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | Standard survey | 18 Jul 2025 |
| 4 Jun 2025 | F0800 | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. | D | Standard survey | 18 Jul 2025 |
| 4 Jun 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 18 Jul 2025 |
| 4 Jun 2025 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | D | Standard survey | 18 Jul 2025 |
| 4 Jun 2025 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | Standard survey | 18 Jul 2025 |
| 27 May 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 12 Jun 2025 |
| 29 Oct 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 29 Nov 2024 |
| 12 Jun 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 6 Jul 2024 |
| 12 Jun 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 6 Jul 2024 |
| 12 Jun 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 6 Jul 2024 |
| 6 Nov 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | E | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0760 | Ensure that residents are free from significant medication errors. | E | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0881 | Implement a program that monitors antibiotic use. | E | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | E | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0553 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0678 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0730 | Observe each nurse aide's job performance and give regular training. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 2 Jan 2024 |
| 6 Nov 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Standard survey | 2 Jan 2024 |
| 6 Aug 2021 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 26 Aug 2021 |
| 6 Aug 2021 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 26 Aug 2021 |
| 6 Aug 2021 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 26 Aug 2021 |
| 6 Aug 2021 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 26 Aug 2021 |
| 6 Aug 2021 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 26 Aug 2021 |
| 6 Aug 2021 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 26 Aug 2021 |
| 6 Aug 2021 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | C | Standard survey | 26 Aug 2021 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Connecticut average. Turnover: nursing staff 35.9%, RNs 56.0%; 2 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Connecticut median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 12.7% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.4% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.3% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.9% | 3.1% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 13.4% | 15.3% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.9% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 15.8% | 17.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: West Haven Center For Nursing & Rehabilitation Llc. Chain: Essential Healthcare (6 facilities).
No organisations are listed in the CMS ownership record for this facility.
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in South Central Ct County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Evergreen Woods | North Branford | 50 | 5 | 4 | 5 | 15 | 30.0 | — | 4 Sep 2025 |
| Grimes Center | New Haven | 114 | 5 | 4 | 5 | 22 | 19.3 | — | 30 Jan 2026 |
| Milford Health and Rehabilitation Center | Milford | 120 | 5 | 4 | 3 | 21 | 17.5 | $19K | 16 Jun 2026 |
| Autumn Lake Healthcare At the Willows | Woodbridge | 90 | 4 | 4 | 3 | 25 | 27.8 | — | 14 Nov 2025 |
| Civita Care Center At West River | Milford | 120 | 4 | 3 | 3 | 26 | 21.7 | — | 29 Jan 2025 |
| Guilford House, The | Guilford | 75 | 4 | 3 | 5 | 33 | 44.0 | $9K | 22 Sep 2025 |
| Leeway, Inc | New Haven | 30 | 4 | 5 | 1 | 23 | 76.7 | — | 30 Dec 2025 |
| Whispering Pines Rehabilitation and Nursing Center | East Haven | 90 | 4 | 4 | 2 | 34 | 37.8 | — | 17 Mar 2026 |
All 23 facilities in South Central Ct County
Questions and answers
How many deficiencies has West Haven Center For Nursing & Rehabilitation been cited for?
59 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Connecticut median is 35 per facility.
Has West Haven Center For Nursing & Rehabilitation been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at West Haven Center For Nursing & Rehabilitation compare?
Reported total nurse staffing is 4.0 hours per resident per day against a Connecticut median of 3.7 and a national average of 3.9.
Who operates West Haven Center For Nursing & Rehabilitation?
It is part of the Essential Healthcare chain. Ownership type is for-profit, limited liability company. Individual owners and managers are not listed on this site.
When was West Haven Center For Nursing & Rehabilitation last inspected?
The most recent survey or investigation in the CMS record is dated 25 Nov 2025; the most recent standard health survey was 4 Jun 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.