Civita Care Center at West RiverCMS ratings, inspections and fines
- Address
- 245 Orange Avenue, Milford, CT 06460
- CCN
- 075377
- Ownership type
- For-profit, limited liability company
- Certified beds
- 120
- Chain
- Civita Care Centers
- Residents per day
- 112
- CMS flags
- None in the CMS record
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Civita Care Center at West River an overall rating of 4 of 5 stars. The last standard survey was on 29 Jan 2025. The latest survey cycle has 12 health citations. The median for nursing homes in Connecticut is 12. CMS lists no fines for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Changes in the CMS recordFeed of changes in Connecticut (RSS)
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | South Central Connecticut Planning Region median | Connecticut median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 4 | 2.0 | 3.0 | 3.0 |
| Health inspection rating | 3 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 3 | 3.0 | 3.0 | 2.9 |
| Quality measure rating | 5 | 3.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 23 homes in the planning region, 191 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Connecticut median |
|---|---|---|---|
| Cycle 1 (latest) | 29 Jan 2025 | 12 | 12 |
| Cycle 2 | 26 Jan 2023 | 7 | 13 |
| Cycle 3 | No date | 7 | 7 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | G0 | H0 | I0 |
| No actual harm, potential for more than minimal harm | F0 | ||
| No actual harm, potential for minimal harm | A0 |
Survey cycle 1 (latest): 12 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 29 Jan 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 25 Feb 2025 |
| 29 Jan 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 25 Feb 2025 |
| 29 Jan 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 25 Feb 2025 |
| 29 Jan 2025 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 25 Feb 2025 |
| 29 Jan 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 25 Feb 2025 |
| 29 Jan 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 1 Mar 2025 |
| 29 Jan 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 25 Feb 2025 |
| 29 Jan 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 25 Feb 2025 |
| 29 Jan 2025 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 25 Feb 2025 |
| 29 Jan 2025 | F0810 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Standard survey | 25 Feb 2025 |
| 29 Jan 2025 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | E | Standard survey | 25 Feb 2025 |
| 29 Jan 2025 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | E | Standard survey | 1 Mar 2025 |
Survey cycle 2: 7 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 26 Jan 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 9 Mar 2023 |
| 26 Jan 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 9 Mar 2023 |
| 26 Jan 2023 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Standard survey | 9 Mar 2023 |
| 26 Jan 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 9 Mar 2023 |
| 26 Jan 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 9 Mar 2023 |
| 26 Jan 2023 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 9 Mar 2023 |
| 26 Jan 2023 | F0885 | Report COVID19 data to residents and families. | C | Standard survey | 9 Mar 2023 |
Survey cycle 3: 7 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 14 Feb 2020 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 24 Mar 2020 |
| 14 Feb 2020 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | B | Standard survey | 24 Mar 2020 |
| 14 Feb 2020 | F0638 | Assure that each resident’s assessment is updated at least once every 3 months. | B | Standard survey | 24 Mar 2020 |
| 14 Feb 2020 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 24 Mar 2020 |
| 14 Feb 2020 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 24 Mar 2020 |
| 14 Feb 2020 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 24 Mar 2020 |
| 14 Feb 2020 | F0730 | Observe each nurse aide's job performance and give regular training. | B | Standard survey | 24 Mar 2020 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
CMS lists no fine and no payment denial for this home in its penalties file.
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Connecticut median | Connecticut average (CMS) |
|---|---|---|---|
| All nurse staff | 3.61 | 3.70 | 3.73 |
| Registered nurses (RN) | 0.71 | 0.60 | 0.69 |
| Licensed practical nurses (LPN) | 0.99 | 0.82 | |
| Nurse aides | 1.91 | 2.22 | |
| All nurse staff, weekends | 3.13 | 3.30 | 3.37 |
- Nurse staff turnover in a year
- 30.6%
- Nurse staff turnover, Connecticut median
- 35.9%
- RN turnover in a year
- 42.9%
- Administrators who left in a year
- 1
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Connecticut median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 9.7% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.1% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.2% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.9% | 3.1% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.0% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 16.3% | 15.3% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.9% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 19.2% | 17.6% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, limited liability company
- Legal business name
- BH West River LLC
- Chain
- Civita Care Centers (6 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Ct6 Opco Holdco LLC | 5% or greater direct ownership interest | 100% | 1 Oct 2024 |
| Esnh LLC | 5% or greater indirect ownership interest | 1 Oct 2024 | |
| JPNH LLC | 5% or greater indirect ownership interest | 1 Oct 2024 | |
| 245 Orange LLC | 5% or greater mortgage interest | 1 Oct 2024 | |
| 245 Orange LLC | Adp of the snf | 9 Jan 2025 | |
| Ct6 Propco Holdco LLC | Adp of the snf | 9 Jan 2025 | |
| Esnh LLC | Adp of the snf | 23 Jan 2025 | |
| Everflow Healthcare LLC | Adp of the snf | 23 Jan 2025 | |
| JPNH LLC | Adp of the snf | 23 Jan 2025 | |
| SFNH LLC | Adp of the snf | 23 Jan 2025 |
The site shows organisations only. It does not show the names of persons.
Other homes in South Central Connecticut Planning Region
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Civita Care Center at Milford | Milford | 1 of 5 | 31 | $14,433 | 18 Dec 2024 | |
| Milford Health and Rehabilitation Center | Milford | 5 of 5 | 9 | $19,122 | 19 Feb 2026 | |
| West Haven Center for Nursing & Rehabilitation | West Haven | 2 of 5 | 15 | $0 | 4 Jun 2025 | |
| Apple Rehab West Haven | West Haven | 1 of 5 | 24 | $26,685 | 20 Aug 2025 | |
| Advanced Center for Nursing & Rehabilitation | New Haven | 1 of 5 | 38 | $72,450 | 29 Jan 2025 | |
| Grimes Center | New Haven | 5 of 5 | 9 | $0 | 30 Jan 2026 | |
| Autumn Lake Healthcare at the Willows | Woodbridge | 4 of 5 | 7 | $0 | 14 Nov 2025 | |
| Whispering Pines Rehabilitation and Nursing Center | East Haven | 4 of 5 | 7 | $0 | 17 Mar 2026 | |
| Mary Wade Home | New Haven | 1 of 5 | 19 | $20,144 | 25 Feb 2025 | |
| Leeway, Inc | New Haven | 4 of 5 | 8 | $0 | 30 Dec 2025 | |
| New Haven Center for Nursing & Rehabilitation LLC | New Haven | 1 of 5 | 31 | $61,814 | 29 Aug 2025 | |
| Whitney Center | Hamden | 3 of 5 | 10 | $0 | 4 Dec 2024 |
All 23 nursing homes in South Central Connecticut Planning Region
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Civita Care Center at West River (CCN 075377). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/civita-care-center-at-west-river-milford-ct-075377/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Civita Care Center at West River last inspected?
- The latest inspection with a citation in the CMS record was on 29 Jan 2025. It was a standard survey. It gave 12 citations. The standard survey before the last one was on 26 Jan 2023.
- Who operates Civita Care Center at West River?
- The CMS record gives the ownership type as for-profit, limited liability company. CMS lists the home in the chain Civita Care Centers. The CMS ownership file names no organisation for operational or managerial control. This site does not show the names of persons.
- Is Civita Care Center at West River a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Connecticut as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.