Michigan › Oakland County › Milford
West Hickory Haven
3310 W Commerce Rd, Milford, MI 48380
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 101 beds, West Hickory Haven serves Milford in Oakland County, Michigan and has taken Medicare and Medicaid residents since 1976.
CMS gives it 1 of 5 stars overall, below the Michigan median of 3; the health inspection rating is 1, staffing 3 and quality measures 4.
Inspectors recorded 40 health deficiencies across the three most recent survey cycles (11, 10, 19 by cycle, most recent first), 6 of them at the actual-harm or immediate-jeopardy level. That is 39.6 per 100 beds, more than the state median of 29.4.
CMS lists 3 penalties in the period covered: fines totalling $136K.
Reported nurse staffing is 4.0 hours per resident per day (0.6 RN), close to the Michigan median of 3.8; nursing staff turnover is 67.9%.
Compared with county, state and nation
| Measure | This facility | Oakland Co. median | Michigan median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 40 | 49 | 29 | 28.7 |
| Citations per 100 beds | 39.6 | 40.7 | 29.4 | 26.8 |
| Total nurse hours per resident day | 4.0 | 3.9 | 3.8 | 3.9 |
| RN hours per resident day | 0.6 | 0.6 | 0.7 | 0.7 |
| Nursing staff turnover | 67.9% | 53.0% | 44.6% | 45.8% |
| Fines listed | $135,784 | $36,030 | $0 | — |
County and state figures are medians across facilities (43 in the county, 422 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Michigan average per facility for the same cycle, as published by CMS. Standard health survey dates: 3 Jun 2026, 13 Mar 2025.
Severity mix: G ×6 D ×23 E ×6 F ×4 B ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 3 Jun 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 13 Jul 2026 |
| 3 Jun 2026 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 13 Jul 2026 |
| 3 Jun 2026 | F0881 | Implement a program that monitors antibiotic use. | F | Standard survey | 13 Jul 2026 |
| 9 Mar 2026 | F0627 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D | Complaint investigation | 16 Apr 2026 |
| 9 Mar 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 16 Apr 2026 |
| 20 Jan 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 12 Jan 2026 |
| 20 Jan 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 5 Sep 2025 |
| 29 Oct 2025 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | G | Complaint investigation | 25 Nov 2025 |
| 29 Oct 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 25 Nov 2025 |
| 26 Aug 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 12 Sep 2025 |
| 26 Aug 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 12 Sep 2025 |
| 24 Jul 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 29 Aug 2025 |
| 13 Mar 2025 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | E | Standard survey | 15 Apr 2025 |
| 13 Mar 2025 | F0678 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | E | Standard survey | 15 Apr 2025 |
| 13 Mar 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 15 Apr 2025 |
| 13 Mar 2025 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Standard survey | 15 Apr 2025 |
| 16 Dec 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 14 Jan 2025 |
| 16 Dec 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Complaint investigation | 14 Jan 2025 |
| 25 Sep 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 1 Nov 2024 |
| 25 Sep 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 1 Nov 2024 |
| 25 Sep 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 1 Nov 2024 |
| 10 Apr 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 30 Apr 2024 |
| 10 Apr 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 30 Apr 2024 |
| 10 Apr 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 30 Apr 2024 |
| 7 Feb 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 5 Mar 2024 |
| 7 Feb 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 5 Mar 2024 |
| 7 Feb 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 5 Mar 2024 |
| 7 Feb 2024 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Standard survey | 5 Mar 2024 |
| 7 Feb 2024 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 5 Mar 2024 |
| 7 Feb 2024 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 5 Mar 2024 |
| 7 Feb 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 5 Mar 2024 |
| 7 Feb 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 5 Mar 2024 |
| 7 Feb 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 5 Mar 2024 |
| 7 Feb 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 5 Mar 2024 |
| 7 Feb 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 5 Mar 2024 |
| 7 Feb 2024 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Complaint investigation | 5 Mar 2024 |
| 7 Feb 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 5 Mar 2024 |
| 7 Feb 2024 | F0912 | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. | B | Standard survey | 5 Mar 2024 |
| 29 Aug 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 27 Sep 2023 |
| 29 Aug 2023 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | E | Complaint investigation | 27 Sep 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 29 Oct 2025 | Fine | $81,480 | |
| 10 Apr 2024 | Fine | $15,593 | |
| 7 Feb 2024 | Fine | $38,711 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Michigan average. Turnover: nursing staff 67.9%, RNs 53.8%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Michigan median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 14.4% | 9.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.5% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 5.1% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.2% | 2.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 19.2% | 10.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 7.6% | 4.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 19.6% | 13.5% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Ardan, Inc.. Chain: The Peplinski Group (10 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| The Peplinski Group Inc | Adp of the snf | NOT APPLICABLE | 03/11/2025 |
| West Hickory Estates, LLC | Adp of the snf | NOT APPLICABLE | 01/01/2012 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Oakland County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Bellbrook | Rochester Hills | 36 | 5 | 5 | 5 | 8 | 22.2 | — | 18 Feb 2026 |
| Fox Run Village | Novi | 44 | 5 | 4 | 5 | 21 | 47.7 | $12K | 29 Apr 2026 |
| Lourdes Rehabilitation and Healthcare Center | Waterford | 80 | 5 | 5 | 4 | 12 | 15.0 | $16K | 29 Jun 2026 |
| Novi Lakes Health Campus | Novi | 54 | 5 | 4 | 4 | 20 | 37.0 | — | 18 Jun 2025 |
| The Neighborhoods of White Lake | White Lake | 39 | 5 | 5 | 5 | 6 | 15.4 | — | 27 Feb 2025 |
| Corewell Health Rehab & Nursing Center-Commons Far | Farmington Hills | 179 | 4 | 2 | 5 | 49 | 27.4 | $16K | 21 Apr 2026 |
| Maple Manor Rehab Center of Novi Inc | Novi | 72 | 4 | 3 | 5 | 20 | 27.8 | — | 29 Apr 2026 |
| Medilodge of Milford | Milford | 111 | 4 | 3 | 4 | 25 | 22.5 | — | 25 Sep 2025 |
All 43 facilities in Oakland County
Questions and answers
How many deficiencies has West Hickory Haven been cited for?
40 health deficiencies across the three most recent survey cycles, 6 at the actual-harm or immediate-jeopardy level. The Michigan median is 29 per facility.
Has West Hickory Haven been fined?
Yes. CMS lists fines totalling $136K in the period covered.
How does staffing at West Hickory Haven compare?
Reported total nurse staffing is 4.0 hours per resident per day against a Michigan median of 3.8 and a national average of 3.9.
Who operates West Hickory Haven?
It is part of the The Peplinski Group chain. Ownership type is for-profit, corporation. Individual owners and managers are not listed on this site.
When was West Hickory Haven last inspected?
The most recent survey or investigation in the CMS record is dated 3 Jun 2026; the most recent standard health survey was 3 Jun 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.