The Manor of NoviCMS ratings, inspections and fines
- Address
- 24500 Meadowbrook Rd, Novi, MI 48375
- CCN
- 235529
- Ownership type
- For-profit, corporation
- Certified beds
- 130
- Residents per day
- 97
- CMS flags
- None in the CMS record
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives The Manor of Novi an overall rating of 1 of 5 stars. The last standard survey was on 8 Apr 2026. The latest survey cycle has 20 health citations. The median for nursing homes in Michigan is 8. CMS lists 1 fine of $67,496 for this home in its penalties file. CMS also lists 1 payment denial.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Oakland County median | Michigan median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 2.0 | 3.0 | 3.0 |
| Health inspection rating | 1 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 2 | 3.0 | 4.0 | 2.9 |
| Quality measure rating | 2 | 4.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 43 homes in the county, 422 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Michigan median |
|---|---|---|---|
| Cycle 1 (latest) | 8 Apr 2026 | 20 | 8 |
| Cycle 2 | 30 Jan 2025 | 18 | 9 |
| Cycle 3 | No date | 18 | 10 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 20 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 8 Apr 2026 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 30 Apr 2026 |
| 8 Apr 2026 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 30 Apr 2026 |
| 8 Apr 2026 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Complaint investigation | 30 Apr 2026 |
| 8 Apr 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 30 Apr 2026 |
| 8 Apr 2026 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 30 Apr 2026 |
| 8 Apr 2026 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 30 Apr 2026 |
| 8 Apr 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 30 Apr 2026 |
| 8 Apr 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 30 Apr 2026 |
| 8 Apr 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 30 Apr 2026 |
| 8 Apr 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 30 Apr 2026 |
| 8 Apr 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 30 Apr 2026 |
| 8 Apr 2026 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Standard survey | 30 Apr 2026 |
| 8 Apr 2026 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | E | Standard survey | 30 Apr 2026 |
| 8 Apr 2026 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | Standard survey | 30 Apr 2026 |
| 8 Apr 2026 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Standard survey | 30 Apr 2026 |
| 8 Apr 2026 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 30 Apr 2026 |
| 8 Apr 2026 | F0807 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | E | Standard survey | 30 Apr 2026 |
| 8 Apr 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 30 Apr 2026 |
| 8 Apr 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 30 Apr 2026 |
| 2 Feb 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 25 Feb 2026 |
Survey cycle 2: 18 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 15 Jul 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 19 Aug 2025 |
| 15 Jul 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 19 Aug 2025 |
| 30 Jan 2025 | F0583 | Keep residents' personal and medical records private and confidential. | E | Standard survey | 5 Mar 2025 |
| 30 Jan 2025 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 5 Mar 2025 |
| 30 Jan 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 5 Mar 2025 |
| 30 Jan 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 5 Mar 2025 |
| 30 Jan 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 5 Mar 2025 |
| 30 Jan 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 5 Mar 2025 |
| 30 Jan 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 5 Mar 2025 |
| 30 Jan 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 5 Mar 2025 |
| 30 Jan 2025 | F0776 | Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them. | D | Standard survey | 5 Mar 2025 |
| 30 Jan 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 5 Mar 2025 |
| 30 Jan 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Standard survey | 5 Mar 2025 |
| 13 Nov 2024 | F0576 | Ensure residents have reasonable access to and privacy in their use of communication methods. | D | Complaint investigation | 10 Dec 2024 |
| 13 Nov 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 10 Dec 2024 |
| 27 Aug 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 3 Oct 2024 |
| 27 Aug 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 3 Oct 2024 |
| 27 Aug 2024 | F0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Complaint investigation | 3 Oct 2024 |
Survey cycle 3: 18 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 21 Dec 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 25 Jan 2024 |
| 21 Dec 2023 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 25 Jan 2024 |
| 21 Dec 2023 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | E | Standard survey | 25 Jan 2024 |
| 21 Dec 2023 | F0638 | Assure that each resident’s assessment is updated at least once every 3 months. | E | Standard survey | 25 Jan 2024 |
| 21 Dec 2023 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | E | Standard survey | 25 Jan 2024 |
| 21 Dec 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Complaint investigation | 25 Jan 2024 |
| 21 Dec 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 25 Jan 2024 |
| 21 Dec 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 25 Jan 2024 |
| 21 Dec 2023 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Standard survey | 25 Jan 2024 |
| 21 Dec 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Complaint investigation | 25 Jan 2024 |
| 21 Dec 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 25 Jan 2024 |
| 21 Dec 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 1 Feb 2024 |
| 21 Dec 2023 | F0881 | Implement a program that monitors antibiotic use. | F | Standard survey | 25 Jan 2024 |
| 5 Oct 2023 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Complaint investigation | 31 Oct 2023 |
| 5 Oct 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 31 Oct 2023 |
| 5 Oct 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 31 Oct 2023 |
| 5 Oct 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 31 Oct 2023 |
| 5 Oct 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 31 Oct 2023 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 21 Dec 2023 | Fine | $67,496 | |
| 21 Dec 2023 | Payment denial | 7 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Michigan median | Michigan average (CMS) |
|---|---|---|---|
| All nurse staff | 3.45 | 3.80 | 3.99 |
| Registered nurses (RN) | 0.57 | 0.70 | 0.78 |
| Licensed practical nurses (LPN) | 0.85 | 0.88 | |
| Nurse aides | 2.04 | 2.33 | |
| All nurse staff, weekends | 2.94 | 3.30 | 3.50 |
- Nurse staff turnover in a year
- 61.8%
- Nurse staff turnover, Michigan median
- 44.6%
- RN turnover in a year
- 60.0%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Michigan median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 8.3% | 9.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.1% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.7% | 2.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.9% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 7.5% | 10.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.5% | 4.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 19.8% | 13.5% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- Rhema-Novi, Inc
- Chain
- Ciena Healthcare/Laurel Health Care (81 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Ciena Healthcare Management Inc | Operational/managerial control | 1 Jan 2008 | |
| Ciena Healthcare Management Inc | Adp of the snf | 21 Mar 2025 |
The site shows organisations only. It does not show the names of persons.
Other homes in Oakland County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Novi Lakes Health Campus | Novi | 5 of 5 | 5 | $0 | 8 May 2025 | |
| Fox Run Village | Novi | 5 of 5 | 3 | $12,350 | 29 Apr 2026 | |
| Wellbridge of Novi | Novi | 3 of 5 | 13 | $226,525 | 17 Apr 2025 | |
| Medilodge of FarmingtonSpecial Focus candidate | Farmington | 1 of 5 | 21 | $279,675 | 28 Jan 2026 | |
| Maple Manor Rehab Center of Novi Inc | Novi | 4 of 5 | 5 | $0 | 29 Apr 2026 | |
| Marvin & Betty Danto Health Care Center | West Bloomfield | 3 of 5 | 5 | $49,228 | 18 Mar 2026 | |
| Corewell Health Rehab & Nursing Center-Commons Far | Farmington Hills | 4 of 5 | 14 | $15,593 | 18 Dec 2025 | |
| Notting Hill of West Bloomfield | West Bloomfield | 1 of 5 | 21 | $167,213 | 25 Mar 2026 | |
| West Bloomfield Health and Rehabilitation Center | West Bloomfield | 3 of 5 | 6 | $0 | 10 Apr 2025 | |
| Medilodge of West Bloomfield | West Bloomfield | 2 of 5 | 24 | $62,790 | 25 Feb 2026 | |
| The Manor of Farmington Hills | Farmington Hills | 2 of 5 | 14 | $269,106 | 20 Nov 2025 | |
| The Lakeland Center | Southfield | 1 of 5 | 22 | $15,926 | 11 Feb 2026 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of The Manor of Novi (CCN 235529). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/the-manor-of-novi-novi-mi-235529/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was The Manor of Novi last inspected?
- The latest inspection with a citation in the CMS record was on 8 Apr 2026. It was a standard survey and a complaint investigation. It gave 19 citations. The standard survey before the last one was on 30 Jan 2025.
- Who operates The Manor of Novi?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain Ciena Healthcare/Laurel Health Care. The CMS ownership file names Ciena Healthcare Management Inc for operational or managerial control. This site does not show the names of persons.
- Is The Manor of Novi a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 2 homes in Michigan as Special Focus Facilities and 10 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.